Find Back end Jobs in Dublin 07, D

Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Retail Technology Solutions Specialist
BWG Foods —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- SQL
- POS
- Agile
Quick apply
TRAINEE ACCOUNTANT
The Rehab Group —Dublin, County Dublin
- Full-time
- Remote
- No degree
- Annual leave
- Employee assistance program
2d
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
Educator | Dublin
Lululemon —Dublin, County Dublin
- €14.90–€19.53 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Sales Associate (FTC) - Grafton Street
ALO —Dublin, County Dublin
- Weekend availability
- Sales
- No degree
Quick apply
Front End Web Developer
Brightery —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Bachelor's degree
Treasury – Operation Payment Specialist (EMEA)
PIP Global Safety —DUBLIN 1, County Dublin
- Microsoft Excel
- Finance
- Analysis skills
Full-Stack Engineer (Back-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
- Python
Marketing Manager
The Hot Box Sauna —Dublin, County Dublin
- Weekend availability
- Marketing
Quick apply
Bar & Floor Crew - Seasonal
Brewdog —Dublin, County Dublin
- Management
Quick apply
Customer Support Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Communication skills
- Python
- Work from home
7d
Jr Assoc, Accounting
West Pharmaceutical Services —Dublin, County Dublin
- Microsoft Office
- Bachelor's degree
- Accounting
Senior Data Analyst
Optum —Dublin, County Dublin
- Full-time
- SQL
- Analytics
Deputy Manager
Life Style Sports —Dublin, County Dublin
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
Client Service Representative
Bank of America —Dublin, County Dublin
- Full-time
- English
- Communication skills
- Employee assistance program
19h
Transaction Management Operations Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Employee assistance program
Full-Stack Engineer (Front-End Leaning)
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- System design
Product Designer - E-Commerce
Phorest —DUBLIN 7, County Dublin
- Hybrid work
- Research
- No degree
- Communication skills
- Employee assistance program
Quick apply
2d

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Desktop Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

back end jobs in dublin 07, d

Desktop Support Engineer

Desktop & Site Support Engineer

Retail Technology Solutions Specialist

TRAINEE ACCOUNTANT

IT Support Analyst

Educator | Dublin

Sales Associate (FTC) - Grafton Street

Front End Web Developer

Treasury – Operation Payment Specialist (EMEA)

Full-Stack Engineer (Back-End Leaning)

Marketing Manager

Bar & Floor Crew - Seasonal

Customer Support Engineer - Ireland

Jr Assoc, Accounting

Senior Data Analyst

Deputy Manager

Client Service Representative

Transaction Management Operations Analyst

Full-Stack Engineer (Front-End Leaning)

Product Designer - E-Commerce

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