Respond is a leading Approved Housing Body and service provider working across Ireland for 40 years. Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. This means working proactively with partners to create sustainable and vibrant communities where people want to live.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.
Job Title: Community and Tenant Engagement & Sustainment Officer
Reporting to: Housing and Innovation Manager
Location: Dublin region, with some National responsibilities
Contract Type: Permanent Full Time
Hours: 39 hours per week
Salary Range: €40,089 to €52,000
(Please note that offers are typically made at the beginning to mid-range of the advertised salary based on skills and experience)
Job Purpose:
The Community and Tenant Engagement & Sustainment Officer will lead the delivery of the organisation's Tenant Engagement Strategy by embedding meaningful tenant engagement at the core of service delivery, in line with Responds National Tenant Engagement Framework.
The role will aim to empower tenants to influence decisions, shape local priorities, and co-design initiatives through strong, relationship-based engagement with individuals and communities. It will promote inclusive participation, strengthen community cohesion, and ensure that tenant voice is consistently captured, acted upon, and reflected in service outcomes.
Alongside this, the postholder will provide targeted one-to-one support to tenants, with a focus on early intervention, tenancy sustainment, and overall wellbeing. Using a strengths-based approach, the suitable candidate will identify emerging risks, support positive outcomes, and connect tenants to appropriate internal and external services.
Through a combination of structured engagement and direct tenant support, the role will contribute to reducing tenancy breakdown, preventing anti-social behaviour, and delivering measurable, tenant-informed outcomes.
Key Responsibilities
Tenant Engagement Strategy and Framework Delivery
Lead the implementation of Responds Tenant Engagement framework within the Dublin area.
Translate strategic objectives into local engagement plans with clear actions and measurable outcomes.
Work with Tenant Relations Officers and Housing Managers to ensure consistent delivery across schemes in the assigned area.
Monitor and evaluate engagement activity, ensuring it is effective, inclusive, and outcome-focused.
Report on progress, participation, and impact at both local and organisational level.
Tenant Participation and Voice
Develop and support structured participation mechanisms such as tenant forums, panels, and service improvements groups within the assigned area.
Ensure tenants have meaningful opportunities to influence decisions affecting their homes and communities.
Promote inclusive engagement and remove barriers to participation.
Capture and analyse tenant feedback and ensure it informs service improvements.
Maintain clear feedback loops so tenants can see how their input leads to change.
One-to-One Tenant Support and Tenancy Sustainment
Build strong, consistent relationships with tenants through regular presence and visibility across schemes within the designated area.
Provide practical one-to-one support to help tenants sustain their tenancy, manage daily challenges, build trust, improve communication, and achieve positive, lasting outcomes.
Work proactively with tenants who may be at risk of tenancy breakdown, including those experiencing financial difficulty, anti-social behaviour issues, or wellbeing concerns
Identify issues at an early stage and take appropriate action in partnership with Tenant Relations Officers.
Refer and link tenants to relevant internal and external services, including health, social, financial, and community supports.
Advocate on behalf of tenants where appropriate to ensure they receive the supports they need.
Embedding Engagement within Tenant Relations Services
Work alongside Tenant Relations Officers to integrate engagement into tenancy and estate management practices.
Support the use of engagement as a proactive tool to manage tenancies and prevent issues.
Contribute to estate walkabouts, meetings, and local initiatives with a strong tenant participation focus.
Promote consistent, relationship-based engagement across frontline services.
Capacity Building and Community Development
Support tenants to build confidence and capacity to participate in engagement structures.
Provide guidance and support to tenant representatives and groups.
Encourage tenant-led initiatives and involvement in local decision-making.
Strengthen community cohesion through inclusive engagement approaches.
Service Improvement and Outcomes
Use tenant insight, engagement data, and feedback to inform continuous improvement.
Contribute to KPIs linked to tenant engagement and participation.
Evaluate the impact of engagement on service delivery and tenant satisfaction.
Support evidence-based decision-making across the organisation.
Governance and Reporting
Maintain accurate records of engagement activity and tenant interactions in line with GDPR.
Provide regular reports on engagement activity, outcomes, and emerging issues.
Support compliance with regulatory expectations relating to tenant participation.
Deliver a consistent, high-quality service.
Person Specification:
Qualifications:
A third-level qualification in, community development, youth work, housing or a related discipline is desirable.
Experience:
Demonstrable experience in customer service, relationship management, and dispute resolution.
Hands-on experience in community support delivery, community change, ASB intervention, and/or tenancy support.
Proficiency in IT-based management systems and standard Microsoft Office applications.
Skills and Behaviours:
Strong understanding of the core values and a belief in social justice
Empathetic and reflective in practice.
Strong group facilitation skills.
Excellent customer service and interpersonal skills.
Strong oral and written communication abilities, including chairing meetings, report writing, minute-taking, and presentations.
Strong organisational, planning, and problem-solving skills.
Analytical mindset with the ability to interpret data and apply an evidence-based approach.
Leadership capability and influencing skills.
Open to learning and professional development opportunities.
Able to work independently with integrity.
Results-focused and committed to delivering quality outcomes.
Closing date for applications: 3rd of June 2026.
