Find Support servicenow Jobs in Dublin, D

Technical Support Representative (Maternity Cover)
AVI-SPL —Dublin, County Dublin
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
ServiceNOW Configuration Analyst
Elwood Roberts —Dublin, County Dublin
- €250–€300 a day
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
Temp - Information Technology Cross-Function Associate
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Analysis skills
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Human Capital Operations Specialist - 18 Month Contract
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply
Solutions Support Engineer
Wiz, Inc. —Dublin, County Dublin
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
9d
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Business Command Center Major Incident/Cyber Lead (VP)
Citi —Dublin, County Dublin
- €93,280 a year
- Weekend availability
- Hybrid work
- Management
- Project management
- Conflict management
Lead ServiceNow Engineer and Architect New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
9h
Incident Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- Analysis skills
Quick apply
IT Infrastructure Analyst (IT Knowledge Management – Communication and Documentation)
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer science
- English
- Analysis skills
Quick apply
ServiceNow Platform Architect
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- DevOps
- Gym membership
Senior Analyst, Cyber Risk and Compliance
Digital Realty —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Bachelor's degree
Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- €60,000–€70,000 a year
- On call
- Azure
- AWS
- IT
Temp - Information Technology Cross-Function Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- No degree
Change Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- No degree
Quick apply
Senior IT Business Analyst - Lead to Cash
Aptiv plc —Dublin, County Dublin
- Computer Science
- Master's degree
- Analysis skills
ServiceNow System Architect
Capgemini Sogeti —Dublin, County Dublin
- English
- Leadership
- Communication skills

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Technical Support Representative (Maternity Cover)

AVI-SPL -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Private dental insurance
Bike to work scheme
Employee assistance program

Qualifications

Customer service
Dispatching
Zendesk
ServiceNow
Communication skills
Time management
Information Technology

Full job description

Description:

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

As a Technical Support Representative (TSR), you will be the first point of contact for customer inquiries, responsible for intaking and managing service requests through ServiceNow. You’ll coordinate solutions by identifying issues, dispatching field technicians, processing parts requests, and working with vendors on hardware repairs, all while ensuring cases are managed within defined Service Level Agreements SLAs.

When necessary, you will escalate complex technical matters to the appropriate internal or external resources, ensuring timely and effective resolution. Your role will be critical in delivering exceptional customer support and maintaining high service standards.

This role is offered on a fixed-term contract until January 2028.

Day-To-Day Responsibilities:

Case Management: Monitor, prioritize, and manage customer requests to meet or exceed SLAs. This will include dispatching field technicians, and processing parts requests where needed.
Follow-Ups: Communicate regularly with customers and internal teams to provide updates and ensure open cases are resolved effectively.
Vendor Management: Oversee hardware repair coordination, including Return Merchandise Authorizations (RMAs), obtain and evaluate quotes, ensure accurate pricing, compatibility and lead times where applicable.
Troubleshooting: Coordinate solutions by identifying and troubleshooting issues.
Collaboration: Work with internal teams, including escalation groups, to resolve customer challenges and ensure satisfaction.
Escalation Handling: Highlight complex technical issues to appropriate internal or external resources for advanced troubleshooting and resolution.
Monitoring & Proactive Support: Utilize monitoring tools like AVI-SPL’s Symphony to proactively identify and address customer environment issues.
Training & Development Participate in ongoing training programs to stay up to date on AVI-SPL products, services, and emerging AV technologies.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE’RE LOOKING FOR

Must-Haves:

High school diploma or equivalent.
1-2 years of customer service experience.
Strong written and verbal communication skills.
Excellent problem-solving and troubleshooting abilities, with a structured approach to resolving issues.
Time management skills to handle multiple priorities effectively.
Excellent capability to switch tasks while adapting to changing priorities.
Ability to work both independently and as part of a collaborative team.
Willingness to learn and research technical solutions using provided resources (internal KBs, vendor guides, manufacturer forums, etc.) under supervision.

Nice-To-Haves:

College degree in Electronics, IT, or a related field.
Experience in the AV/Video Conferencing
Hands-on experience with hardware repair processes and vendor coordination.
Proficiency with monitoring and analytics tools like AVI-SPL’s Symphony or similar platforms.
Manufacturer certifications from AV and IT vendors.
Experience supporting customers across different time zones or regions.
Familiarity with ServiceNow or other Incident Management Tools Zendesk, Freshdesk, Freshservice, etc.

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

Private Healthcare with Irish Life
Dental Insurance
Access to Employee Assistance and Wellbeing Support
Mental Health Support through the above
Increased holiday with service
Access to numerous online learning resources
AVIXA membership for industry learning
Access to online retail discount platform
Discounted products through our recognised partners
Cycle to work scheme
Season ticket loans
Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

Apply Now

Refine Your Search

support servicenow jobs in dublin, d

Technical Support Representative (Maternity Cover)

ServiceNOW Configuration Analyst

Temp - Information Technology Cross-Function Associate

Onsite Support Engineer

Human Capital Operations Specialist - 18 Month Contract

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Senior Business Systems Analyst - ServiceNow

Solutions Support Engineer

Associate Systems Administrator

Business Command Center Major Incident/Cyber Lead (VP)

Lead ServiceNow Engineer and Architect New

Incident Service Management Lead

IT Infrastructure Analyst (IT Knowledge Management – Communication and Documentation)

ServiceNow Platform Architect

Senior Analyst, Cyber Risk and Compliance

Senior IT Lead and Delivery Manager

Temp - Information Technology Cross-Function Assistant Vice President

Change Service Management Lead

Senior IT Business Analyst - Lead to Cash

ServiceNow System Architect

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