Find Support engineer – elastic cloud Jobs in Dublin, D

Principal Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- €67,150–€86,900 a year
- Full-time
- Analysis skills
- No degree
- Scripting
3d
Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
3d
Site Reliability Engineer - Cloud Infrastructure
TikTok —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Linux
3d
Site Reliability Engineer
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Scripting
- Communication skills
- Python
Quick apply
Machine Learning Systems Engineer
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Computer Science
- System design
QA Engineer - Fuze Services
LetsGetChecked —Dublin, County Dublin
- €47,900–€64,900 a year
- Computer Science
- English
- Master's degree
- Annual leave
- Employee assistance program
Systems Engineer/linux Systems Engineer, Managed Operations
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- DevOps
- English
- AWS
Software Development Engineer II, Aurora Control Plane Developer Experience
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- AWS
Software Development Engineer - RDS Platform, RDS
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Java
- AWS
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Database Engineer, AWS DMS
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Senior Software Development Engineer, AWS RDS SQL Server
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Senior Software Development Engineer, Aurora MySQL,Aurora PostgreSQL
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Java
Software Development Manager - DynamoDB, DynamoDB
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
Sr.Manufacturing Engineer - OnSite, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Senior Database Administrator - Oracle
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- AWS
Principal Software Engineer, Amazon DynamoDB
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Software development
- SDLC

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Principal Technical Support Engineer – Elastic Cloud Storage

Dell Technologies -
Dublin, County Dublin

Apply Now

Job details

Full-time
€67,150–€86,900 a year
3 days ago

Qualifications

NFS
Technical support
OpenStack
Analysis skills
Scripting
IP networking
S3
VMWare
Linux
Swift
Leadership
Communication skills
Python
Hadoop

Full job description

Principal Technical Support Engineer – Elastic Cloud Storage

At Dell Technologies, world-class service doesn’t end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we will analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Principal Technical Support Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Engineer, you will be truly rewarded working with some very high profile and strategic customers and partners globally. Join Dell Technologies and you will work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates.

Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. The Senior Engineer position is to provide support for Dell Technologies, ECS Division. Customers represent a broad range of Enterprise, Government and Vertical markets. Support cases are opened through multiple channels and support is provided through multiple means including phone, email and online channels. The successful candidate will have excellent customer relations, communication, problem identification and troubleshooting skills. The candidate will have a strong technical background in multiple technical areas detailed below.

You will:

Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to engineering teams as appropriate.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills.
Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Gains support and commitment from others and mobilizes people to take action. Understands and leverages DellEMC's technical communication structure. Sphere of influence extends well outside of the department.
Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other DellEMC Technical Support co-workers as appropriate.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

At least 5 year’s previous experience in a Technical Support Role (2nd or 3rd level support) is a requirement for this position
Strong linux skills are required for this position. Strong Fibre Channel and IP networking skills as well as detailed knowledge of VMWare, NFS, CIFS, HDFS,S3 Openstack swift and python scripting skills are an advantage.
Ability to work in a team environment.
Strong Interpersonal and leadership skills. Provide technical lead to more juniors members of group in formulating new processes and best practices for ways of working
Clear, professional communication skills with analytical ability.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.

Apply Now

Refine Your Search

support engineer – elastic cloud jobs in dublin, d

Principal Technical Support Engineer – Elastic Cloud Storage

Technical Support Engineer - Elastic Cloud Storage

Site Reliability Engineer - Cloud Infrastructure

Senior Technical Support Engineer – Elastic Cloud Storage

Site Reliability Engineer

Machine Learning Systems Engineer

QA Engineer - Fuze Services

Systems Engineer/linux Systems Engineer, Managed Operations

Software Development Engineer II, Aurora Control Plane Developer Experience

Software Development Engineer - RDS Platform, RDS

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing

Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing

Database Engineer, AWS DMS

Senior Software Development Engineer, AWS RDS SQL Server

Senior Software Development Engineer, Aurora MySQL,Aurora PostgreSQL

Software Development Manager - DynamoDB, DynamoDB

Sr.Manufacturing Engineer - OnSite, Hardware Engineering - Manufacturing

Senior Database Administrator - Oracle

Principal Software Engineer, Amazon DynamoDB

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