At TestReach, we are a team of bright, creative and dedicated individuals passionate about leveraging technology to enhance the assessment experience for test-takers and examining bodies alike. Our mission is to provide cutting-edge technology and high-quality services to facilitate large-scale, high-stakes exams in a world with ever-growing demands for education, qualifications, certifications and compliance.
We are seeking an experienced and highly capable Senior Business Analyst to play a leading role in a major strategic systems transformation initiative. The role will be responsible for driving business analysis, process transformation, stakeholder alignment, data requirements definition, business readiness, and reporting capability development across the implementation of a new CRM platform, BI solution, and associated data integration initiatives.
This is a critical role that will act as the bridge between business stakeholders, technical teams, implementation partners, and project leadership to ensure successful delivery of key strategic outcomes. Working closely with the Technical Project Manager, the successful candidate will provide leadership on business requirements, solution adoption, process redesign, reporting capabilities, and change enablement while helping maintain momentum across the programme.
The ideal candidate will bring extensive experience delivering complex technology and data transformation initiatives, exceptional stakeholder management skills, and the ability to influence decisions and drive outcomes across multiple functions.
Location: Dublin, Ireland | Reports to: VP of Operations and Customer Experience | Employment Type: TBC 12 Month Contract
- Lead detailed requirements gathering across multiple business functions including Operations, Customer Success, Sales, Marketing, Finance and HR.
- Document current-state processes and identify opportunities for optimisation, automation, and standardisation.
- Design future-state business processes aligned with organisational objectives and the capabilities of the selected CRM platform and BI solution.
- Facilitate workshops, discovery sessions, and stakeholder interviews to ensure comprehensive requirements capture.
- Develop and maintain business requirements, process maps, user stories, and acceptance criteria.
- Deliver training and knowledge transfer to internal stakeholders on business process mapping, change management practices, and the adoption of new processes, reports, and systems.
- Support prioritisation of requirements and delivery phases.
- Establish a unified Enterprise Data Glossary.
- Act as the primary business representative supporting the implementation of the selected CRM platform.
- Work closely with the CRM implementation partner, internal stakeholders, and the Technical Project Manager to ensure business requirements are accurately understood and reflected in the solution.
- Review and validate proposed business processes, configurations, and workflows against agreed business objectives.
- Coordinate business input into solution design, testing, and acceptance activities.
- Support user acceptance testing (UAT), business readiness, training, and adoption initiatives.
- Facilitate business decision-making and ensure timely resolution of requirements and process-related questions.
- Lead the end-to-end process for evaluating, selecting, and implementing a new BI Tool.
- Gather and document reporting, dashboard, KPI, and analytics requirements across all business functions.
- Define reporting priorities, success metrics, and business data requirements.
- Work closely with technical teams to design and validate dashboards, reports, and analytics solutions.
- Coordinate user acceptance testing and business sign-off for reporting deliverables.
- Lead the rollout and drive user adoption of the BI solution through stakeholder engagement, training, and documentation.
- Establish reporting governance, business definitions, and data ownership frameworks where appropriate.
- Work with Data Engineering and technical teams to define requirements for consolidating data from multiple systems into a central data lake.
- Document business rules, logical data models, data definitions, data ownership, and data quality requirements.
- Support data migration planning, validation, and reconciliation activities.
- Ensure data consistency and alignment across CRM, BI, and other business systems.
- Identify opportunities to improve data quality, accessibility, and reporting capabilities across the organisation.
- Partner closely with the Technical Project Manager to ensure alignment between business and technical workstreams.
- Drive accountability for business-side deliverables and stakeholder engagement activities.
- Proactively identify risks, dependencies, gaps, and decision points that may impact successful delivery.
- Facilitate cross-functional workshops, decision-making sessions, and governance forums.
- Provide regular updates and insights to senior stakeholders and programme sponsors.
- Act as the business lead across the transformation programme, ensuring business objectives remain central to delivery decisions.
- Identify opportunities to leverage AI and automation to improve operational processes, reporting, customer engagement, and decision-making.
- Collaborate with technical teams to assess and implement AI-enabled solutions where appropriate.
- Champion innovative approaches that maximise business value from the transformation programme.
- Build strong relationships with stakeholders across all business functions.
- Ensure clear communication and alignment throughout the programme lifecycle.
- Assess organisational impacts arising from new systems, processes, reporting structures, and data flows.
- Support the development of training materials, user guides, business documentation, and adoption strategies.
- Act as a trusted advisor to business leaders throughout the transformation journey.
- Strategic thinker with a strong delivery focus.
- Naturally proactive and comfortable taking ownership of outcomes.
- Collaborative leader who can influence without direct authority.
- Confident working with senior stakeholders and cross-functional teams.
- Results-driven, pragmatic, and focused on delivering measurable business value.
- Comfortable balancing detail-oriented analysis with broader transformation objectives.
- Bachelor's degree in Business, Computer Science, or a related field. A Master's degree is advantageous.
- 7+ years' experience in Business Analysis, Business Transformation, or related roles.
- Proven track record delivering complex business systems, CRM implementations, digital transformation, reporting, or data initiatives.
- Experience working on enterprise CRM implementations (e.g. HubSpot, Salesforce, Microsoft Dynamics, or similar).
- Hands-on experience building semantic layers and interactive dashboards in tools like Power BI, Tableau, or Looker. Look for a focus on user experience (UX) design in dashboards.
- Strong experience defining business requirements across multiple departments and stakeholder groups.
- Experience working with data integration, data warehousing, analytics, or data lake initiatives.
- Experience operating in cross-functional environments involving both business and technical teams.
- Familiarity with AI-enabled tools, automation platforms, and AI agent implementations is a strong advantage.
- Experience in EdTech, secure testing platforms, or regulated SaaS environments.
- Experience supporting enterprise-scale integrations.
- Exposure to large-scale platform modernisation or transformation initiatives.
- Exceptional business analysis and requirements elicitation skills.
- Basic understanding of how modern cloud data infrastructure works.
- Strong process mapping, workflow design, and business process improvement capabilities.
- Excellent stakeholder management and facilitation skills.
- Excellent communication skills with the ability to engage confidently at all organisational levels.
- Ability to influence decisions and drive alignment across diverse stakeholder groups.
- Strong organisational, planning, and prioritisation skills.
- Comfortable operating in ambiguous environments and helping shape programme direction.
