Find process Jobs in dublin, d

Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
Payments Team Member
Peninsula —Dublin, County Dublin
- Up to €40,000 a year
Quick apply
2d
Customer Assistant - Baggot street upper
Tesco Ireland —DUBLIN 4, County Dublin
- Part-time
- Employee assistance program
1d
Stores Assistant
Dalata —DUBLIN 1, County Dublin
- Part-time
- Hotel
- No degree
- Hotel experience
- Employee assistance program
Quick apply
Assistant Staff Officer Grade 4
Local Government Jobs Ireland —Dublin, County Dublin
- €36,474–€56,015 a year
3d
Administration Assistant
AlcoChemindia —Dublin, County Dublin
- €2,500–€3,000 a month
- Part-time
- English
- Microsoft Office
- Administrative experience
- Employee assistance program
Quick apply
13h
Process Controller
Diageo —Dublin, County Dublin
- Full-time
- IT
12d
Staff Officer Grade 5
Local Government Jobs Ireland —Dublin, County Dublin
- €52,761–€63,109 a year
- Communication skills
3d
Call Centre Agent - Breakdown Assistance
The AA Ireland —Dublin, County Dublin
- €27,750–€35,000 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
5d
Call Centre Agent (22.5 hours p/week)
The AA Ireland —Dublin, County Dublin
- €27,750–€35,000 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
4d
Customer Assistant - Artane
Lidl —DUBLIN 5, County Dublin
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
3d
Global Process Data Analyst
Diageo —Dublin, County Dublin
- Full-time
6d
Part Time HR Officer
Concern Worldwide —Dublin, County Dublin
- €21,780 a year
- Part-time
- Microsoft Office
- Administrative experience
- No degree
- Annual leave
Quick apply
2d
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Operational Subject Matter Expert
Teleperformance —Dublin 07, County Dublin
- Full-time
- English
- Communication skills
Bioprocess Technician
Amgen —Dún Laoghaire, County Dublin
- €39,477.40–€53,410.60 a year
- Leaving certificate
- No degree
- Manufacturing
Accounts Payable Assistant
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €40,000 a year
- Full-time
- IT
- Communication skills
- Sick pay
Quick apply
13d
Membership Co-ordinator
IIEA —Dublin, County Dublin
- €39,000–€40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Project management
Quick apply
3d
Academic & Quality Programme Administrator
Portobello Institute —Dublin, County Dublin
- Up to €33,000 a year
- Full-time
- Administrative experience
- Time management
Quick apply
4d
Packaging Operator (7 Months Agency Contract)
Viatris —Damastown, County Dublin
- Full-time

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Customer Service Strategist

Balsam Brands -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Customer service
Slack
Data analysis skills
Organisational skills
AI

Full job description

Balsam Hill is seeking a proactive and detail-oriented Customer Service Analyst (BPO Support) to support our third-party customer service operations and deliver a high-quality customer experience. This role acts as a key point of contact for BPO partners, ensuring they have the tools, information, and support needed to meet performance expectations and service level agreements. The role also involves managing escalations, analysing trends, and identifying opportunities to improve processes and performance.

This position reports to the BPO Senior Strategist Lead for Europe. This is a full-time, hybrid in-office position located near our Dublin office, requiring three days in-office (Monday, Tuesday, Wednesday).

What you’ll do:

Act as the main point of contact for BPO partners, providing real-time support
Keep partners informed on process updates, policies, and campaigns
Monitor customer interactions to ensure quality and brand standards
Manage escalations efficiently with a focus on customer outcomes
Collaborate with BPO vendors and internal teams to share insights and improve performance
Work with Knowledge and Learning teams to improve support materials
Monitor BPO performance data daily across key metrics (CSAT, AHT, FCR, etc.), proactively identify trends and anomalies, and conduct root cause analysis to surface issues before they escalate.
Identify and implement process improvements
Own regular performance reviews with BPO partners, tracking SLAs, KPIs, and quality metrics across all supported markets, to support initiatives that drive sales, conversion, and overall customer satisfaction

What you bring to the table:

Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
Proficient in Excel, PowerPoint, and common project management tools (e.g., Slack, Jira).
2–3 years’ experience in customer service or contact centre operations
Third-level qualification or equivalent experience
Strong data analysis skills; proficient in Excel for performance reporting and trend analysis. Comfortable interpreting data from customer feedback and VoC tools.
Excellent communication and stakeholder management
Proactive and adaptable in a fast-paced environment
Strong sense of ownership and accountability
Interest in improving customer experience and operations
Familiarity with customer service tools is a plus
Demonstrated AI literacy

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

Competitive compensation, including a cash-based incentive plan
Company contributions toward private healthcare coverage
Company pension and employer contributions
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Annual continuous learning benefit up to €1,100 per person, per fiscal year
Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
Access to mental health and wellness perks
Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

#LI-Hybrid

Apply Now

Refine Your Search

process jobs in dublin, d

Customer Service Strategist

Payments Team Member

Customer Assistant - Baggot street upper

Stores Assistant

Assistant Staff Officer Grade 4

Administration Assistant

Process Controller

Staff Officer Grade 5

Call Centre Agent - Breakdown Assistance

Call Centre Agent (22.5 hours p/week)

Customer Assistant - Artane

Global Process Data Analyst

Part Time HR Officer

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

Operational Subject Matter Expert

Bioprocess Technician

Accounts Payable Assistant

Membership Co-ordinator

Academic & Quality Programme Administrator

Packaging Operator (7 Months Agency Contract)

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