Find operational support Jobs in dublin, d

Operational Subject Matter Expert
Teleperformance —Dublin 07, County Dublin
- Full-time
- English
- Communication skills
Assistant Staff Officer Grade 4
Local Government Jobs Ireland —Dublin, County Dublin
- €36,474–€56,015 a year
18h
Operational SME - Romanian
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Quick apply
Operational SME - Spanish
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Spanish
- English
- Communication skills
Operational SME - Portuguese
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Customer Service Specialist Part Time
FOODHUB —Dublin, County Dublin
- €17 an hour
- Part-time
- Hospitality
- Customer service
- No degree
Quick apply
4h
Operational SME - Hungarian
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Staff Officer Grade 5
Local Government Jobs Ireland —Dublin, County Dublin
- €52,761–€63,109 a year
- Communication skills
18h
Back of House Nandoca
Nandos —Dublin, County Dublin
- €15.10 an hour
- Full-time
- No experience needed
- No degree
- Referral programme
Operational SME - Ukrainian
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Quick apply
Computer Science Student
Stacks Pharmacy —Finglas, County Dublin
- Part-time
- Scripting
- AI
- Communication skills
Quick apply
Back of House team member
Nandos —Dublin, County Dublin
- €15.10 an hour
- Full-time
- No experience needed
- No degree
- Referral programme
Operational SME - French
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Quick apply
Airside Ramp Agent - FULL TIME - IRE
Swissport International AG —Swords, County Dublin
- €16.49–€16.99 an hour
- Weekend availability
- Communication skills
- Outdoor work
10d
Inventory Team Leader
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- Up to €39,211.38 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
Quick apply
8d
Transport Planner / Operations
Lenehan Transport —DUBLIN 18, County Dublin
- Up to €1 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
2d
Micro Analyst and Day Support
Diageo —Dublin, County Dublin
- Full-time
3d
Warehouse Administrator
OToole Transport —DUBLIN 15, County Dublin
- €40,000–€42,000 a year
- Full-time
- Customer service
- Data entry
- Organisational skills
Quick apply
Ambulance Dispatcher / Scheduling Coordinator
Medicore Medical Services —Blanchardstown, County Dublin
- €29,000–€35,000 a year
- Weekend availability
- Administrative experience
- No degree
- IT
- Annual leave
Quick apply
Online Fulfilment Assistant
Boots —Dublin, County Dublin
- Part-time
- Warehouse experience
- Retail sales
- Employee discount
19h

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operational support jobs near dublin, d

Operational Subject Matter Expert

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

English
Communication skills

Full job description

Overview:

Operational SME

Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency

Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove

Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English

Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials

Apply Now

Refine Your Search

operational support jobs in dublin, d

Operational Subject Matter Expert

Assistant Staff Officer Grade 4

Operational SME - Romanian

Operational SME - Spanish

Operational SME - Portuguese

Customer Service Specialist Part Time

Operational SME - Hungarian

Staff Officer Grade 5

Back of House Nandoca

Operational SME - Ukrainian

Computer Science Student

Back of House team member

Operational SME - French

Airside Ramp Agent - FULL TIME - IRE

Inventory Team Leader

Transport Planner / Operations

Micro Analyst and Day Support

Warehouse Administrator

Ambulance Dispatcher / Scheduling Coordinator

Online Fulfilment Assistant

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