Find News media Jobs in Dublin, D

Group Customer Care Agent (Weekend)
The Irish Times —Dublin, County Dublin
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Gym membership
Quick apply
8d
Assistant Script Editor, Fair City
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €35,678–€50,920 a year
- Communication skills
14d
Podcast Producer
RTÉ —Dublin, County Dublin
- €54,661–€85,602 a year
- Part-time
- Social media management
- AI
Podcast Producer
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €54,661–€85,602 a year
- Social media management
- AI
Radio Broadcast Coordinator Panel
RTÉ —Dublin, County Dublin
- €16.00–€24.26 an hour
- Part-time
- Administrative experience
- Communication skills
14d
Client Strategist
Apple —Dublin, County Dublin
- Sales
- Analysis skills
- Communication skills
Radio Broadcast Coordinator Panel
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €16.27–€24.26 an hour
- Administrative experience
- Communication skills
14d
Trust & Risk Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Marketing & Communication Executive - Dublin
Entegro —Dublin, County Dublin
- Spanish
- Sales
- Marketing
- Annual leave
- Employee assistance program
Radio 1 Producer Panel
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €54,661–€85,602 a year
- Leadership
- Communication skills
Radio 1 Producer Panel
RTÉ —Dublin, County Dublin
- €54,661–€85,602 a year
- Part-time
- Leadership
- Communication skills
Scheduler/ Planner
Virgin Media Ireland Limited —Ballymount, County Dublin
- €35,000–€45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance program
Quick apply
2d
Deputy Features Editor
NewsUK —DUBLIN 4, County Dublin
- Gym membership
6d
Junior Brand Manager (12 Month Mat Cover)
NewsUK —Dublin, County Dublin
- Project management
- Organisational skills
- Agile
- Employee assistance program
Safety Model Operations Quality Assurance - Greek
TikTok —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Design
The Irish Times —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- AI
- Gym membership
Quick apply
Customer Success and Key Accounts Director - Ireland
PA Media —Dublin, County Dublin
- Full-time
- Social media management
- Business development
- Communication skills
Quick apply
Safety Model Operations Quality Assurance - German
TikTok —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Safety Model Operations Quality Assurance - Swahili
TikTok —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Safety Model Operations Quality Assurance - Norwegian
TikTok —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Group Customer Care Agent (Weekend)

The Irish Times -
Dublin, County Dublin

Quick apply

Job details

Part-time
8 days ago

Benefits

Gym membership

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Job Title: Group Customer Care Agent

Location: Dublin, Ireland (Hybrid Working)

Contract: Part Time (Weekend Work) & Fixed Term Contract (12 Months)

The Company

The Irish Times has delivered top quality news, opinion and analysis since it was first published in 1859. As media technologies evolve, so do our methods of storytelling and delivery. The Irish Times continues the transition from print to multiplatform publication, while upholding the journalistic principles that earned it the reputation as Ireland's paper of reference.

In recent years, the Irish Times Group expanded its interests to include The Irish Examiner and The Echo, Regional newspapers and in addition to the Citywest print facility, the property website MyHome.ie, recruitment website RecruitIreland.com, news website BreakingNews.ie, ScoreBeo & RIP.ie.

The Role

We are seeking a Group Customer Care Agent to join our newly established centralised customer care team on a part time basis. This role will support both new and existing digital subscribers and home delivery customers across all Irish Times Group brands.

The successful candidate will manage customer queries across multiple channels and take a proactive approach to delivering an excellent subscriber experience. They will be responsible for ensuring that every customer interaction reflects our Group values and service standards.

This role is suited to someone who is passionate about customer care, resilient in a fast-paced environment, and committed to delivering exceptional service. Weekend work is required for this role.

Key Responsibilities

Engage with customers across email, phone, social media, and live chat.
Identify and understand customer needs to ensure satisfaction and long-term loyalty.
Meet or exceed individual and team performance targets.
Build positive, lasting relationships with customers, ensuring they feel supported and valued.
Handle customer complaints with empathy, patience, and a focus on first-contact resolution.
Maintain accurate customer records by updating and managing account information within our CRM and subscription platforms.
Contribute to a proactive customer service model supporting all brands across the Irish Times Group.

Skills and Experience

Minimum 1 year of experience in a customer service role.
Experience working in a customer-facing environment, preferably in a contact centre or subscription-based business.
Strong communication skills with the ability to engage customers clearly and professionally.
Strong organisational and problem-solving abilities.
Good working knowledge of CRM systems and digital tools.
Proficiency in Microsoft Office.
Demonstrates a strong appreciation of The Irish Times Group brands and products.

Benefits: Health Insurance, Pension Contribution, Sick Leave Cover, Laptop, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy.

Quick apply

Refine Your Search

news media jobs in dublin, d

Group Customer Care Agent (Weekend)

Assistant Script Editor, Fair City

Podcast Producer

Podcast Producer

Radio Broadcast Coordinator Panel

Client Strategist

Radio Broadcast Coordinator Panel

Trust & Risk Agent

Marketing & Communication Executive - Dublin

Radio 1 Producer Panel

Radio 1 Producer Panel

Scheduler/ Planner

Deputy Features Editor

Junior Brand Manager (12 Month Mat Cover)

Safety Model Operations Quality Assurance - Greek

Head of Design

Customer Success and Key Accounts Director - Ireland

Safety Model Operations Quality Assurance - German

Safety Model Operations Quality Assurance - Swahili

Safety Model Operations Quality Assurance - Norwegian

I want to receive the latest job alerts for news media in dublin, d

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