Find manager, customer product support Jobs in dublin, d

Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Operations Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
Quick apply
Visual Merchandiser - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Product Manager
ICON Plc —Dublin, County Dublin
- Full-time
6d
MASSIMO DUTTI OPERATIONS MANAGER
INDITEX —Dublin, County Dublin
- Full-time
- Customer service
Quick apply
Tenant Engagement Manager
iCare Housing —Dublin, County Dublin
- €54,000–€60,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
2d
Chief Technology Officer
FOODHUB —Dublin, County Dublin
- €200,000–€400,000 a year
- Full-time
- Hospitality
- Computer Science
- In-person
- Annual leave
Quick apply
21h
Business Support Manager NASCCRSVI
Health Service Executive —South Dublin, County Dublin
10d
Data Manager
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €75,000–€80,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Sick pay
Quick apply
Product Manager
Optum —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Junior Print & Signage Project Manager
THINK Group —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- Customer service
- Administrative experience
- No degree
- Sick pay
Quick apply
5d
Client Development Specialist - Sales Representative
Indeed —Dublin, County Dublin
- €34,000–€50,000 a year
- Full-time
- Sales
- No degree
- Communication skills
- Annual leave
Quick apply
6d
Reservation Manager
Hampton by Hilton Dublin City Centre —DUBLIN 7, County Dublin
- Full-time
- Employee assistance program
- Employee discount
Quick apply
22h
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Area Support Manager
IVC —Dublin, County Dublin
- Remote
- Communication skills
Retail Area Manager BERSHKA
INDITEX —Dublin, County Dublin
- Full-time
- Sales
- Merchandising
- Analysis skills
Quick apply
Office Manager / Project Coordinator
FAST Scaffolds —DUBLIN 11, County Dublin
- €34,000–€38,000 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Employee discount
Quick apply
Sr. Internal Communications Director
Glanbia Foods —DUBLIN 24, County Dublin
- €200,000–€240,000 a year
- Hybrid work
- Business
Compliance Manager
ESB —Dublin, County Dublin
- €86,300–€101,600 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
5d
Open Positions at InteractiveAI
InteractiveAI —Dublin, County Dublin
- €50,000–€110,000 a year
- Communication skills
- Annual leave
Quick apply

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Manager, Customer Product Support

Asana -
Dublin, County Dublin

Quick apply

Job details

€95,000–€108,000 a year

Benefits

Work from home

Qualifications

French
Spanish
Portuguese
SaaS
Leadership
Communication skills
German

Full job description

We're looking for a grounded leader to help us move from our current state to a more mature, structured, and strategic support organization. Reporting to the Head of Customer Product Support, you will be the primary accountable person for the EMEA region, leading a regional team of Individual Contributors and Leads. Our immediate goal is to add experienced leadership to the region to ensure every team member receives fair and equitable guidance, coaching, and support. Our Customer Support team helps customers find clarity in their work and get results with Asana; we are Asana experts and productivity savants who are passionate about investing in our customers' success.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve

Regional Team Accountability & Leadership Development: Serve as the primary accountable leader for the EMEA Customer Product Support team. Your immediate focus (first 6-12 months) will be stabilizing the team, managing individual contributors and lead(s). You will provide coaching, mentorship, and structured feedback to strengthen technical expertise, customer excellence, and leadership capability.
KPI Accountability: Independently own accountability for team-wide KPIs (CSAT, SLA attainment, backlog management, etc.) and proactively drive improvements through coaching and process discipline.
Senior Escalation Point: Provide oversight and guidance on high-visibility or high-sensitivity customer escalations, ensuring clear resolution paths and stakeholder alignment with internal teams (Sales, Solutions, Services, Success, etc.).
Drive Product & Process Improvements: Proactively surface product issues and customer pain points to senior Support Leadership with clear data, storytelling, and business impact framing.
Foster Team Culture: Build a culture grounded in Asana Support Team's Mission, Vision, and Values, driving customer-first thinking, ownership, and teamwork.

About you

Experience: 8+ years in customer-facing support, success, or services roles, including 4+ years in direct people leadership within the SaaS space, demonstrating sustained career growth and mastery of the customer journey.
Proven Leadership: Demonstrated ability to manage, coach, and motivate high-performing customer support teams, specifically proven through effectively handling high-visibility, sensitive escalations while driving team-wide accountability and performance against strategic goals.
Team Transformation: Experience scaling customer support teams through cultural and operational changes and successfully pivoting from high-volume, reactive support to a strategic, value-add approach that consistently improves CX metrics and customer retention
Partner Support Expertise: Direct experience collaborating with channel, solutions, and service partners to streamline workflows, improve support processes within the partner ecosystem, and ensure consistent customer experience delivery across all support channels.
Operational Track Record: Strong, measurable track record of delivering against key performance indicators (KPIs) and successfully implementing process improvements that ensure operational consistency, efficiency, and a high bar for service quality across the team.
Strategic Communicator: Highly effective communicator and compelling storyteller, proficient at building robust, trusting relationships with customers and collaborating internally to translate customer feedback into actionable business strategy.
Adaptability: Proven ability to thrive in ambiguity and fast-paced, high-growth environments, with a strong bias for action, prioritizing decisions that promote long-term scalability and continuous improvement across the entire support operation.
Nice to Have: Proven track record of managing support teams operating in multiple languages (German, French, Spanish, Portuguese) and deep experience supporting complex technical products.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €95,000-108,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Quick apply

Refine Your Search

manager, customer product support jobs in dublin, d

Manager, Customer Product Support

Operations Manager - Zara Home Dublin

Visual Merchandiser - Zara Home Dublin

Product Manager

MASSIMO DUTTI OPERATIONS MANAGER

Tenant Engagement Manager

Chief Technology Officer

Business Support Manager NASCCRSVI

Data Manager

Product Manager

Junior Print & Signage Project Manager

Client Development Specialist - Sales Representative

Reservation Manager

Customer Support Co-Ordinator

Area Support Manager

Retail Area Manager BERSHKA

Office Manager / Project Coordinator

Sr. Internal Communications Director

Compliance Manager

Open Positions at InteractiveAI

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