Find level 1 technical support Jobs in dublin, d

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Azure
- Software troubleshooting
- Customer service
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Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply
App Support Specialist - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
Quick apply
Graduate Technical Business Analyst, Dublin
Acturis —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- System design
- Work from home
Quick apply
Data Manager
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €75,000–€80,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Sick pay
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Technical Officer
Trinity College Dublin —Dublin, County Dublin
- €40,743–€61,557 a year
- Full-time
- Master's degree
IT Business Analyst
Viatris —Northern Cross, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
14d
Technical Business Analyst - Ireland
Acturis —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- System design
- Work from home
Quick apply
ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Azure
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Internal Technical Sales Specialist
Carl Stuart Group —Dublin, County Dublin
- €45,000–€50,000 a year
- Hybrid work
- Sales
- Customer service
- No degree
- Work from home
- Employee assistance program
Quick apply
14h
IT Systems Administrator
Irish Ferries —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Azure
- Windows
- SharePoint
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Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Azure
- Computer Science
- SQL
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Labour Planner
Keelings —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Recruiting
Quick apply
Data Migration Specialist
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
6d
Technical Support Engineer - French Speaking
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Java
Parts Advisor
D&S Roe —Dublin, County Dublin
- €30,000–€38,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Engineering Graduate
Johnson Controls —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Electrical Engineering
7d
Actuarial Analyst (Graduate Programme)
Allianz —Blackrock, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Account Assistant
Innopharma Education —Sandyford, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
- Work from home
Quick apply

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

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Job details

Fixed term

Qualifications

Jira
Azure
Operating systems
Software troubleshooting
Customer service
CCNA
Encryption
Japanese
Windows
Bash (Unix shell)
SQL
DHCP
AWS
Zendesk
Remote access software
IT support
Scripting
DNS
TeamViewer
Solarwinds
ServiceNow
VMWare
Linux
TCP/IP
Communication skills
Python
PowerShell
Active Directory
VPN

Full job description

PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Dublin.

Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our client.

Contract: 12-month contract (with expected extensions)

Location: Fully onsite, Dublin 1

Prerequisites: ITIL V4, Microsoft Certifications including MD 102

Skills/Requirements

Technical Skills

Operating Systems: Advanced knowledge of various operating systems like Windows, macOS, and Linux.
- Installing, configuring, and troubleshooting OS-related issues.
- Knowledge of Active Directory (AD), Group Policies, and domain-related issues (for Windows environments).
Network Troubleshooting:
- In-depth understanding of networking concepts such as DNS, DHCP, TCP/IP, subnetting, VLANs, and firewalls.
- Diagnosing and resolving issues related to routers, switches, firewalls, and VPNs.
- Monitoring and maintaining network performance.
Hardware and Software Troubleshooting:
- Ability to diagnose hardware failures (laptops, desktops, servers).
- Knowledge of software deployment, updates, and patch management.
Virtualization: Familiarity with virtualization platforms like VMware, Hyper-V, or VirtualBox.
Cloud Technologies: Understanding cloud platforms (AWS, Azure, Google Cloud) and managing cloud services like virtual machines, storage, and cloud backups.
Scripting and Automation: Basic scripting knowledge (PowerShell, Bash, Python) for automating routine tasks and troubleshooting complex issues.

Advanced Troubleshooting and Problem Solving

Root Cause Analysis: Ability to perform deep dives into issues to identify root causes rather than simply resolving symptoms.
Log Analysis: Reading and interpreting system and network logs to diagnose and resolve technical issues.
System Performance Tuning: Diagnosing performance bottlenecks in hardware, applications, and networks, and suggesting improvements.
Incident Management: Following standard ITIL (Information Technology Infrastructure Library) practices for incident escalation, documentation, and resolution.

Communication Skills

Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
Collaboration: Working effectively with Level 1 (frontline) support teams, and escalating issues to Level 3 or specialized support teams when necessary.
Documentation: Creating and updating technical documentation, including knowledge base articles and standard operating procedures (SOPs).
Ticket Management: Using ticketing systems (e.g., Jira, ServiceNow, Zendesk) to manage and resolve technical support requests.

Security Awareness

Cybersecurity Knowledge: Awareness of security best practices, threat mitigation, and basic concepts like encryption, VPNs, multi-factor authentication (MFA), and firewalls.
Endpoint Security: Ensuring that workstations, laptops, and mobile devices are secured against potential threats.
Backup and Disaster Recovery: Familiarity with backup solutions, disaster recovery planning, and ensuring data integrity.

Database Management

Basic SQL Knowledge: Understanding of databases and SQL queries for troubleshooting database-related issues or working with database administrators (DBAs).
Backup and Restore: Ability to perform basic database backups and restore operations in case of failure.

Project Support

Support for IT Projects: Participating in IT projects such as software rollouts, infrastructure upgrades, or migrations.
Change Management: Understanding change control processes and ensuring that system changes are well-documented and implemented according to organizational policies.

Remote Support Tools

Remote Troubleshooting: Proficiency with tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) for assisting users remotely.
Monitoring Tools: Familiarity with network and system monitoring tools (e.g., Nagios, SolarWinds, PRTG) to proactively identify issues.

Time Management and Prioritization

Task Prioritization: Ability to prioritize tasks based on the severity and impact of technical issues.
Multitasking: Managing multiple incidents or service requests at the same time while ensuring timely resolution.

Vendor and Third-Party Support

Vendor Management: Liaising with third-party vendors for escalated technical issues related to specific hardware or software products.
Warranty and RMA (Return Merchandise Authorization) Management: Handling warranty claims and equipment replacements through vendor support.

Certifications:

Essential

Microsoft Certifications: (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified).
ITIL Foundation V4: For understanding IT service management (ITSM) processes.

Optional but Beneficial

CompTIA Network+, CompTIA Security+ for networking and security fundamentals.
Cisco Certifications: (e.g., CCNA for networking fundamentals).

Education

Third Level Education Qualification is preferable.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

IND1

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Refine Your Search

level 1 technical support jobs in dublin, d

IT Support Engineer - Level 2

Customer Technical Support

App Support Specialist - Entry Level

Graduate Technical Business Analyst, Dublin

Data Manager

Technical Officer

IT Business Analyst

Technical Business Analyst - Ireland

ICT Cloud & Security Engineer

Internal Technical Sales Specialist

IT Systems Administrator

Data and AI Analyst

Staff AI Designer

Labour Planner

Data Migration Specialist

Technical Support Engineer - French Speaking

Parts Advisor

Engineering Graduate

Actuarial Analyst (Graduate Programme)

Account Assistant

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