Find It business delivery manager Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Management
- Computer Science
Human Resources Generalist- 4.5 days per week
Davenham Switchgear Limited —DUBLIN 22, County Dublin
- €50,000–€55,000 a year
- Full-time
- Human resources
- In-person
- Manufacturing
- Employee assistance program
Quick apply
13d
Sr. Software Engineering Manager – Infrastructure and Security
Intel —Leixlip, County Kildare
- €130,100–€203,200 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
Product Manager, Complex Assets (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Product management
Chief Information Officer
Microsoft —Dublin, County Dublin
- €99,800–€172,400 a year
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
Senior Integration Engineer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €102,680–€120,800 a year
- Full-time
- Azure
- Java
- Master's degree
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics
Assistant Project Manager
Chadwicks Group —Dublin, County Dublin
- €45,000–€50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Sick pay
13d
Academic Manager
Oxford House College —Dublin, County Dublin
- €45,000–€52,000 a year
- Full-time
- English
- Master's degree
- No degree
Quick apply
IT Service Desk Manager
Beaumont Hospital —Dublin, County Dublin
- €61,219–€79,583 a year
- Full-time
- Computer Science
- Windows
- Project management
6d
Regional Infrastructure Director
Microsoft —Dublin, County Dublin
- €113,600–€213,700 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
13d
Practice Manager
GP Dublin 9 —DUBLIN 9, County Dublin
- From €26 an hour
- Full-time
- Clinic
- No degree
- Human resources
Quick apply
7d
DAM (Digital Asset Management) Business Analyst
Glanbia Foods —DUBLIN 24, County Dublin
- Hybrid work
- System design
- Master's degree
- Analysis skills
Development Manager at PhotoIreland
PhotoIreland —DUBLIN 1, County Dublin
- €50,000 a year
- Overtime
- Project management
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
Java Software Engineer (AVP)
Citi —Dublin, County Dublin
- €71,440–€107,160 a year
- Full-time
- Computer Science
- System design
- Java
Expansion Event Coordinator
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Google Suite
- English
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Azure
Management
Computer Science
BMC Remedy
Master's degree
AWS
ServiceNow
Business
Leadership
Communication skills
Help desk
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior Lead and Delivery Manager - Technology integrates high-level commercial strategy and regional leadership with rigorous operational governance and team management. This hybrid profile ensures that the leader is not only driving revenue and client retention at the executive level but also directly steering technical execution on the ground.

Serving as the definitive bridge between technology delivery, client satisfaction, and commercial success, this leader acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. The role manages a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Incident & Problem Escalation: Serve as the primary point of contact for all critical (P1/P2) incidents, coordinating rapid resolution and post-incident reviews.
Global Client Suites: Oversee the performance, access management, testing, and compliance of enterprise Global client application suites and collaborative tools.
Cross-Site Governance: Standardise processes, asset management, and service deployment across both Dublin physical sites.
Performance Reporting: Design, generate, and present weekly, monthly, and quarterly business reviews (QBRs) to senior stakeholders, detailing system health, KPIs, and operational metrics.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security policies, data privacy compliance (GDPR), and business continuity/disaster recovery (BCDR) plans.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement (CSI): Identify emerging technologies and deploy Continual Service Improvement (CSI) frameworks to eliminate service bottlenecks and optimize operational costs and efficiency.
ITSM Tools: Maintain expert proficiency using service management platforms such as ServiceNow, Jira Service Management, or Remedy.

5. Stakeholder & Vendor Management

Client Relationship: Build trusted relationships with global client stakeholders, aligning MSP delivery with changing corporate IT strategies.
Vendor Accountability: Monitor third-party vendor contracts, holding external suppliers accountable to agreed service standards.
Change Advisory: Review and approve high-risk technical changes via Change Advisory Boards (CAB) to eliminate localized business disruption.

Soft Skills & Professional Attributes

Communication: Exceptional verbal and written communication skills tailored for C-suite presentations and engineering debriefs.
Crisis Management: Calm under pressure with a decisive approach to managing high-severity service outages.
Mobility: Flexibility to travel frequently between both Dublin-based sites as required by operations.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership.
People Management: At least 2–3 years of direct line management experience explicitly leading desktop support or helpdesk teams.
Enterprise Scale: Proven track record supporting large-scale, global corporate clients across multiple physical campuses.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow, Jira Service Management, or Remedy.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

it business delivery manager jobs in dublin, d

Senior IT Lead and Delivery Manager

Human Resources Generalist- 4.5 days per week

Sr. Software Engineering Manager – Infrastructure and Security

Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management

Product Manager, Complex Assets (Vice President)

Chief Information Officer

Service Delivery Manager

Delivery Manager

Senior Integration Engineer

Capacity Planning Manager, CDP EMEA

Assistant Project Manager

Academic Manager

IT Service Desk Manager

Regional Infrastructure Director

Practice Manager

DAM (Digital Asset Management) Business Analyst

Development Manager at PhotoIreland

Java Software Engineer (AVP)

Expansion Event Coordinator

Technical Program Manager

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