Find investigation specialist Jobs in dublin, d

Product Support Specialist
Asana —Dublin, County Dublin
- €57,000–€63,000 a year
- Weekend availability
- English
- AI
- Communication skills
- Work from home
Quick apply
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
15h
Global Emergency Response Specialist, Japanese - Trust & Safety (Specified Purpose Contract)
TikTok —Dublin, County Dublin
- Social media management
- English
- SQL
Lab Systems Validation Specialist
Cognizant —Dublin, County Dublin
- Full-time
- SDLC
Senior HR Advisor / Consultant
The HR Company —Sandyford, County Dublin
- €45,000–€55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Human resources
- Wellness program
Quick apply
14d
Motor Claims Handler
Davies —Dublin, County Dublin
- €45,000 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Organisational skills
- Work from home
- Employee assistance program
Quick apply
7h
Security Specialist
Elwood Roberts —Dublin, County Dublin
- €70,000–€80,000 a month
- Full-time
- Communication skills
- Banking
- SDLC
Quick apply
Bloomberg Data Management Services (BDMS) Technical Implementation Specialist
Bloomberg —Dublin, County Dublin
- SQL
- Analysis skills
- Presentation skills
Data Privacy Specialist (6 Month Fixed-Term Contract)
Smartbox Group —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
Quick apply
13d
Fire Investigator - Ireland
Jensen Hughes —Dublin, County Dublin
- Remote
- Research
- Analysis skills
- Communication skills
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Director, Digital Forensics - Principal Officer
Coimisiún na Meán —Dublin, County Dublin
- €107,081 a year
- Full-time
- Annual leave
13d
Product Support Specialist
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Time management
- Gym membership
- Life insurance
Quick apply
GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
TREASURY BANK DOCUMENTATION SPECIALIST
Peninsula —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Intern - Governance, Risk & Compliance
Waystone —Dublin, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer Science
Quick apply
7d
Financial Crime Senior Manager, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
Compliance Officer – Assistant Manager
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- Continuous improvement
Quick apply
8d
Application Development & Integration Specialist
Ayvens —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Apprentice Motor Claims Handler
Davies —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Organisational skills
- Work from home
- Employee assistance program
Quick apply
7h

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Product Support Specialist

Asana -
Dublin, County Dublin

Quick apply

Job details

€57,000–€63,000 a year

Benefits

Work from home

Qualifications

English
Technical support
SaaS
AI
Communication skills
German

Full job description

Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers' success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers' voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers' success, and we get there by exemplifying empathy with our customers.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. Coverage may be needed on some weekends or holidays in this role.

If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You'll Achieve

Supporting our English and German-speaking customer base, requiring fluent written and verbal proficiency.
Become an expert in Asana's platform, staying up-to-date on new features and best practices, and develop a positive, consultative relationship to help customers transform the way they work. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
Manages complex product issues requiring deeper investigation and advanced knowledge of the platform. You will independently resolve most product issues and expertly consult internal experts and 3rd-party tools when blocked.
Own support cases end-to-end, ensuring timely follow-up, clear communication, and full resolution, while managing a high volume of customer inquiries with accuracy, speed, and empathy.
Troubleshoot and resolve common SaaS issues, including authentication (SAML/SSO/etc), browser behavior, user access, and workflow troubleshooting.
Serve as the dedicated point of escalation for urgent customer issues or tickets pertaining to specified products, demonstrating a mastery of de-escalation and resolution.
Autonomously identify opportunities for and lead customer calls to accelerate complex case resolution.
Act as a key liaison between the product team and our customers, partnering with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content.
Raise case trends with supporting data and propose product or process improvements to Lead/Manager to proactively influence business outcomes.
Proactively provide moderate mentoring to more junior team members to elevate the team's overall capability and knowledge.
Own small projects as needed and contribute to the improvement of team-wide processes, documentation, or tools. You will also support internal ad-hoc projects that support broader business priorities and team enhancements.
Meet team standards for important metrics such as assignment to resolution times and customer satisfaction score.

About you

3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred.
Empathetic, curious, and committed to helping customers feel heard and supported.
Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude.
Demonstrate strong communication skills—your written and verbal English and German communication is excellent, proactive, and transparent, effectively communicating complex information across all organizational levels.
Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems.
Familiar with AI tools or prompt-based interfaces, and excited about using technology to enhance support.
Experienced in and comfortable with operating in ambiguous environments, providing consultative support to customers.
Willingness and desire to learn and adopt new skills—both technical and non-technical—in order to craft and deliver the best solutions.
Proficiency with Asana (or other work management platforms) and experience in technical support, especially API & integrations and workflow troubleshooting a plus.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €57,000-63,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Quick apply

Refine Your Search

investigation specialist jobs in dublin, d

Product Support Specialist

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

Global Emergency Response Specialist, Japanese - Trust & Safety (Specified Purpose Contract)

Lab Systems Validation Specialist

Senior HR Advisor / Consultant

Motor Claims Handler

Security Specialist

Bloomberg Data Management Services (BDMS) Technical Implementation Specialist

Data Privacy Specialist (6 Month Fixed-Term Contract)

Fire Investigator - Ireland

Child Safety Team Lead, EMEA - Trust & Safety

Director, Digital Forensics - Principal Officer

Product Support Specialist

GreyMatter Specialist

TREASURY BANK DOCUMENTATION SPECIALIST

Intern - Governance, Risk & Compliance

Financial Crime Senior Manager, Hybrid

Compliance Officer – Assistant Manager

Application Development & Integration Specialist

Apprentice Motor Claims Handler

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