Find Global escalation Jobs in Dublin, D

Experience Coordinator
EPIC - The Irish Emigration Museum —DUBLIN 1, County Dublin
- €16.00–€17.50 an hour
- Part-time
- Leadership
Quick apply
Quality Expert Reviewer - Hungarian/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Quality Expert Reviewer - Romanian/English
Teleperformance —Dublin, County Dublin
- €39,998 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Quality Expert Reviewer - Portuguese (Brazilian)/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- English
- Annual leave
Quick apply
Customer Care Specialist I
GoFundMe —Dublin, County Dublin
- €37,000–€55,000 a year
- Continuous improvement
- Communication skills
8d
Guest Operations Team Leader DUB
Signature Aviation —Dublin, County Dublin
- From €55,000 a year
- Weekend availability
- Annual leave
- Employee assistance program
Quick apply
8d
Reservations Agent (6-month contract)
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hotel
- Supervising experience
- No degree
- Employee discount
14d
Quality Expert Reviewer - Ukrainian/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Quality Expert Reviewer - Italian/English
Teleperformance —Dublin, County Dublin
- €37,333 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Data Center Security Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Customer service
- AWS
- Communication skills
Community and Building Manager (co-working)
Huckletree —Dublin, County Dublin
- €37,000–€40,000 a year
- Full-time
- Wellness program
- Sick pay
Quick apply
1d
Quality Expert Reviewer - French SSA
Teleperformance —Dublin, County Dublin
- €39,998 a year
- Full-time
- No experience needed
- No degree
- Annual leave
Quick apply
Scheduler - Full Time
Autoglass Ireland —Deansgrange, County Dublin
- €30,000–€34,000 a year
- Full-time
- Customer service
- No degree
- Organisational skills
Quick apply
2d
Quality Expert Reviewer - Dutch/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Global Operations Manager
Match Group —Dublin, County Dublin
- Full-time
Customer Account Specalist
Analog Devices —Dublin, County Dublin
- Day shift
- Microsoft Excel
- Microsoft Office
- Presentation skills
Agent-Reservations
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Supervising experience
- No degree
- Employee discount
14d
Program Lead - Global Markets Operations
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
14d
Global Emergency Response Specialist, Japanese - Trust & Safety (Specified Purpose Contract)
TikTok —Dublin, County Dublin
- Social media management
- English
- SQL
Quality Expert Reviewer - Sub Saharan African (Swahili, Zulu, Luganda, Somali)
Teleperformance —Dublin, County Dublin
- €37,333 a year
- Full-time
- Annual leave
Quick apply

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Experience Coordinator

EPIC - The Irish Emigration Museum
DUBLIN 1, County Dublin

Quick apply

Job details

Part-time
€16.00–€17.50 an hour

Qualifications

Leadership

Full job description

At EPIC, every visitor interaction matters. From the moment guests arrive, our teams create welcoming, engaging and memorable experiences that bring Ireland’s story to life. Through exhibitions, events, genealogy and storytelling, we connect visitors with Ireland’s history, culture and global influence in meaningful ways.

We’re looking for an Experience Coordinator to be a visible and confident frontline leader across our public-facing spaces - supporting Visitor Experience, Retail, Events and the Irish Family History Centre (IFHC). This role is ideal for someone who thrives in a fast-paced environment, enjoys leading people on shift, and has a genuine interest in history, emigration, cultural programming and visitor engagement.

About the Role

The Experience Coordinator is a hands-on frontline leadership role responsible for delivering exceptional visitor experiences during assigned shifts. You will support teams across departments, oversee daily operations, resolve issues in real time, and ensure EPIC’s standards of service, presentation and professionalism are consistently upheld.

This is a part-time position of approximately 20 hours per week, with shifts primarily scheduled across weekends, evenings and peak visitor periods.

What you’ll do

Shift Leadership & Visitor Experience

Act as the lead point of contact during assigned shifts, ensuring smooth day-to-day operations
Support Visitor Experience, Retail, Events and IFHC teams across all public-facing areas
Create a welcoming, engaging and well-organised visitor environment
Monitor visitor flow and support busy periods, group visits, VIP experiences and public events
Act as a visible floor leader, engaging with visitors and responding to issues in real time
Support opening and closing procedures when required

Team Support & Coordination

Provide on-the-floor guidance, support and direction to frontline teams
Ensure staffing is coordinated effectively across operational areas
Lead by example on presentation, professionalism and service standards
Support onboarding, training and coaching activities where needed
Foster a positive, collaborative and visitor-focused culture

Operations, Safety & Standards

Respond calmly and professionally to operational challenges, visitor issues or escalations
Liaise with Facilities, Security, Tech and Management teams as required
Ensure all public-facing spaces are operational, safe and presentation-ready
Support incident response, reporting and emergency procedures when necessary
Monitor stock levels of operational materials (audio guides, passports, earpieces, etc.) and escalate issues promptly
Ensure Health & Safety and operational procedures are followed consistently

Commercial Awareness & Continuous Improvement

Support commercial goals through confident visitor engagement, ticketing awareness and retail promotion
Assist with operational reporting, handovers and daily updates for management
Identify opportunities to improve processes, visitor flow and service delivery
Support implementation of new initiatives, operational plans and company goals

What you bring

Experience

2+ years’ experience in a similar visitor-facing, hospitality, events or cultural coordination role
Previous team leader or shift leadership experience in a fast-paced operational environment
Experience in museums, tourism, heritage, events or public programming environments is highly desirable

Skills & Strengths

Warm, confident communicator with strong people and leadership skills
Calm under pressure with excellent judgement and problem-solving ability
Organised and capable of managing multiple priorities simultaneously
Proactive, solutions-focused and comfortable taking ownership during shifts
Collaborative and supportive team player with strong operational awareness
Genuine interest in Irish history, emigration, storytelling and public engagement
Passion for delivering exceptional visitor experiences

Apply for the job!

If you enjoy leading from the floor, supporting engaging public experiences, and helping visitors connect with Ireland’s story in meaningful ways - we’d love to hear from you

Could this be you? If so, then we would love to hear from you!

1. Please send your CV and a short cover letter, telling us why you would like to work with us and why you think you would be a good fit for the role.

We are proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected characteristic. We strive to create an environment that embraces and celebrates the differences among our employees, promoting a culture of fairness, equality, and mutual respect.

Quick apply

Refine Your Search

global escalation jobs in dublin, d

Experience Coordinator

Quality Expert Reviewer - Hungarian/English

Quality Expert Reviewer - Romanian/English

Quality Expert Reviewer - Portuguese (Brazilian)/English

Customer Care Specialist I

Guest Operations Team Leader DUB

Reservations Agent (6-month contract)

Quality Expert Reviewer - Ukrainian/English

Quality Expert Reviewer - Italian/English

Data Center Security Manager

Community and Building Manager (co-working)

Quality Expert Reviewer - French SSA

Scheduler - Full Time

Quality Expert Reviewer - Dutch/English

Global Operations Manager

Customer Account Specalist

Agent-Reservations

Program Lead - Global Markets Operations

Global Emergency Response Specialist, Japanese - Trust & Safety (Specified Purpose Contract)

Quality Expert Reviewer - Sub Saharan African (Swahili, Zulu, Luganda, Somali)

I want to receive the latest job alerts for global escalation in dublin, d

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