Find Front office manager 4* Jobs in Dublin, D

AsstMgr-Front Office I
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Night Manager
Fitzpatrick Castle hotel —Dublin, County Dublin
- Full-time
Quick apply
Executive Accommodation Manager
Talbot Hotel Stillorgan —Dublin, County Dublin
- Full-time
- Management
- Hotel
- Organisational skills
- Employee assistance program
- Life insurance
Quick apply
22h
Revenue Operations Manager, Post Sales (EMEA)
Vanta —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Annual leave
8d
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
6d
Implementation Manager
Front —Dublin, County Dublin
- €85,000–€96,800 a year
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
Inbound Specialist
Sandvik —Dublin, County Dublin
- Full-time
- Hybrid work
- Inventory control
- ERP systems
- English
- Annual leave
- Gym membership
5d
Night Porter
Dalata —Dublin, County Dublin
- Part-time
- English
- Hotel
- No degree
- Employee assistance program
Quick apply
Sales Manager
The Address Connolly —Dublin, County Dublin
- Full-time
- Social media management
- Hotel
Quick apply
Product Sales Manager (GlobalHire)
Revolut —Dublin, County Dublin
- Full-time
- Remote
- Sales
- English
- Team management
Senior Field Marketing Manager
Frontapp —Dublin, County Dublin
- €88,000–€102,000 a year
- Overtime
- Project management
- Communication skills
- Marketing
- Annual leave
2h
Senior Field Marketing Manager
Front —Dublin, County Dublin
- €88,000–€102,000 a year
- Full-time
- Project management
- Communication skills
- Marketing
- Annual leave
2h
Trade Compliance Specialist
Sandvik —Dublin, County Dublin
- Full-time
- Hybrid work
- Annual leave
- Gym membership
4d
Revenue Accounting Manager
AMCS Group —Dublin, County Dublin
- Full-time
- Remote
- Accounting
Quick apply
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
4d
Data Custodian (P2) (Hybrid)
Sandvik —Dublin, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Gym membership
12d
Quality Assurance, AVP
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
Full Stack Software Engineer, Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Software Engineer (React)
Workhuman —Dublin, County Dublin
- Full-time
- Oracle
- Java
- SQL
- Free parking
- Annual leave
Director of Sales Engineering
Tate Europe —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply

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AsstMgr-Front Office I

Marriott International, Inc -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Hospitality
Management
Customer service
Restaurant management
Front desk
Multi-line phone systems
Guest services
Communication skills

Full job description

Additional Information
Job Number26056719
Job CategoryRooms & Guest Services Operations
Location27 St. Stephen's Green, Dublin, Dublin, Ireland
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Autograph Collection ist eine wachsende Kollektion unabhängiger 4- und 5-Sterne-Hotels, die einzigartige und unvergessliche Erlebnisse versprechen. Jedes Hotel wurde mit höchster Sorgfalt für seine Qualität, Originalität, seinen ausgeprägten Charakter und die Möglichkeit ausgewählt, Reisenden der heutigen Zeit verschiedene einzigartige Erlebnisse zu ermöglichen, die zum individuellen Stil unserer abenteuerlustigen Gäste passen. Alle Hotels der Autograph Collection richten sich gezielt an Individualisten, die Zielgruppe der Marke. Individualisten sind Menschen, die Reisen als Gelegenheit verstehen, einen Beitrag zur persönlichen Geschichte zu leisten. Im Wesentlichen wählen Besucher unsere Hotels für persönliche Aufenthalte oder Geschäftsreisen, weil sie so viel mehr darstellen als nur einen Ort zum Ausruhen. Bei Autograph Collection werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.

Apply Now

Refine Your Search

front office manager 4* jobs in dublin, d

AsstMgr-Front Office I

Night Manager

Executive Accommodation Manager

Revenue Operations Manager, Post Sales (EMEA)

Helpdesk Assistant Team Leader

Implementation Manager

Inbound Specialist

Night Porter

Sales Manager

Product Sales Manager (GlobalHire)

Senior Field Marketing Manager

Senior Field Marketing Manager

Trade Compliance Specialist

Revenue Accounting Manager

Information Technology Cross-Function Vice President

Data Custodian (P2) (Hybrid)

Quality Assurance, AVP

Full Stack Software Engineer, Charles River Development, Officer

Software Engineer (React)

Director of Sales Engineering

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