Find first line managers Jobs in dublin, d

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
13d
Community and Building Manager (co-working)
Huckletree —Dublin, County Dublin
- €37,000–€40,000 a year
- Full-time
- Wellness program
- Sick pay
Quick apply
19h
Summer Activity Leader
EF Education First —Dublin, County Dublin
- Full-time
- English
- Leadership
- Communication skills
- Employee assistance program
Ambulance Dispatcher / Scheduling Coordinator
Medicore Medical Services —Blanchardstown, County Dublin
- €29,000–€35,000 a year
- Weekend availability
- Administrative experience
- No degree
- IT
- Annual leave
Quick apply
Reception and Guest Services Manager
Portico Corporate Reception Management —Dublin, County Dublin
- €55,000 a month
- Full-time
- Guest services
- Annual leave
- Life insurance
Quick apply
Employee Relations Advisor
BidvestNoonan —Swords, County Dublin
- €50,000–€55,000 a year
- Full-time
- No degree
- Human resources
Quick apply
Duty Manager/Personal Trainer
Flyefit —Drumcondra, County Dublin
- From €15 an hour
- Part-time
- First Aid Certification
- In-person
- Business
- Employee assistance program
- Gym membership
Quick apply
3d
HR Generalist
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Oracle
- Human resources
- Organisational skills
- Employee assistance program
Quick apply
NCAD Communications Manager
National College of Art & Design —Dublin, County Dublin
- €60,611–€78,795 a year
- Full-time
- Marketing
- Social media management
- Project management
- Annual leave
6d
Customer Liaison Officer (CLO)
Greyhound Recycling —DUBLIN 22, County Dublin
- From €30,000 a year
- Full-time
- Work from home
Quick apply
2h
Sales Team Leader
Butternut Box —Dublin, County Dublin
- €50,000–€80,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
HR Advisor
Village Vets —DUBLIN 11, County Dublin
- €40,000–€45,000 a year
- Full-time
- Bachelor's degree
- Human resources
- Communication skills
- Flexitime
- Work from home
Quick apply
Warehouse Shift Manager (Nights)
Gist Limited —Clonshaugh, County Dublin
- €48,000 a year
- 10 hour shift
- No degree
- Warehouse experience
- Annual leave
- Employee assistance program
Line Manager - Rush
Tesco Ireland —Rush, County Dublin
- From €37,500 a year
- Full-time
- Remote
- Leadership
1d
048.EI.26E – Executive – People Operations Team
Enterprise Ireland —Dublin, County Dublin
- €52,546–€75,472 a year
- Data analysis skills
- Research
- Analysis skills
13d
Marketing Manager
The Hot Box Sauna —Dublin, County Dublin
- Weekend availability
- Marketing
Quick apply
Product Manager, Complex Assets (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Product management
Front Office Supervisor
NYX Hotel Dublin Portobello —DUBLIN 8, County Dublin
- Full-time
Quick apply
Quality Inspector
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
People & Culture Advisor
Primark —DUBLIN 1, County Dublin
- Human resources
- Communication skills

I want to receive the latest job alerts for first line managers in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

first line managers jobs near dublin, d

Guest Service Agent jobs in Dublin, County Dublin

Building Manager jobs in Dublin, County Dublin

Human Resources Generalist jobs in Sandyford, County Dublin

Operations Administrator jobs in Dublin, County Dublin

Team Leader jobs in Dublin, County Dublin

Communications Manager jobs in Dublin, County Dublin

Sales Team Leader jobs in Dublin, County Dublin

Marketing Manager jobs in Dublin, County Dublin

Activity Leader jobs in Dublin, County Dublin

Vice President jobs in Dublin, County Dublin

Reservation Agent jobs in Dublin, County Dublin

Insurance Customer Service jobs in Dublin, County Dublin

Field Service Engineer jobs in County Galway

Building Manager jobs in County Dublin

Building Manager jobs in Naas, County Kildare

Building Manager jobs in Cork, County Cork

Human Resources Generalist jobs in Dublin, County Dublin

Human Resources Generalist jobs in Carrickmines, County Dublin

Human Resources Generalist jobs in Finglas, County Dublin

Human Resources jobs in Tralee, County Kerry

Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

13 days ago

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

first line managers jobs in dublin, d

Team Manager- Dublin

Community and Building Manager (co-working)

Summer Activity Leader

Ambulance Dispatcher / Scheduling Coordinator

Reception and Guest Services Manager

Employee Relations Advisor

Duty Manager/Personal Trainer

HR Generalist

NCAD Communications Manager

Customer Liaison Officer (CLO)

Sales Team Leader

HR Advisor

Warehouse Shift Manager (Nights)

Line Manager - Rush

048.EI.26E – Executive – People Operations Team

Marketing Manager

Product Manager, Complex Assets (Vice President)

Front Office Supervisor

Quality Inspector

People & Culture Advisor

I want to receive the latest job alerts for first line managers in dublin, d

Related Searches

Explore jobs in more locations

Your mission

Your profile

About us

Jobseeker tools

Employer Tools

Browse

Stay Connected