Find Experienced operations manager Jobs in Dublin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Assistant Construction Project Manager & Commercial Coordinator
SRETAW —Dublin, County Dublin
- From €70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
Head Of Kitchen Operations
Bambino —Dublin, County Dublin
- €60,000–€70,000 a year
- Full-time
- Food service
- Leadership
- Kitchen experience
- Store discount
- Employee discount
Quick apply
Operations Director
BuildTech —DUBLIN 12, County Dublin
- €100,000–€130,000 a year
- Full-time
- Organisational skills
- Construction
- Leadership
- Profit sharing
Quick apply
3d
Office Administrator / Construction Administrator (Polish & English Speaking)
Inglotherm Ltd —Clondalkin, County Dublin
- €33,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Sick pay
Quick apply
Senior Supervisor / Assistant Manager
Hidden by One Society —DUBLIN 7, County Dublin
- €16.50–€17.50 an hour
- Weekend availability
- Hospitality
- Management
- English
- Employee discount
- Sick pay
Quick apply
Practice Manager
GP Dublin 9 —DUBLIN 9, County Dublin
- From €26 an hour
- Full-time
- Clinic
- No degree
- Human resources
Quick apply
7d
Retail Area Manager BERSHKA
INDITEX —Dublin, County Dublin
- Full-time
- Sales
- Merchandising
- Analysis skills
Quick apply
Assistant Recruitment Manager
Manor Homecare —Maynooth, County Kildare
- €42,000–€45,000 a year
- Microsoft Office
- Administrative experience
- Supervising experience
- Free parking
Quick apply
Operations Manager- Health Care
Aspire Homecare —Dublin, County Dublin
- €35,770.05–€80,944.38 a year
- Full-time
- Hybrid work
- No degree
- Higher certificate
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Senior/Principal Service Management Consultant
Pink Elephant EMEA —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
8d
Head of Philanthropy (MSF IE)
MSF UK —DUBLIN 2, County Dublin
- €72,198.91 a year
- English
- Budgeting
- Leadership
- Annual leave
Quick apply
6d
Revenue Operations Manager, EMEA
Okta —Dublin, County Dublin
- €68,000–€93,500 a year
- Sales
- Continuous improvement
- Communication skills
- Annual leave
Senior Takeaway Supervisor / Duty Manager
Sugo Pizza & Pasta —DUBLIN 6W, County Dublin
- From €17 an hour
- 8 hour shift
- Customer service
- English
- Supervising experience
Quick apply
Operations Manager
Dalata —Dublin, County Dublin
- Full-time
- Sales
- Hotel
- No degree
- Employee assistance program
Quick apply
Business Systems Manager
SAP Landscapes Ltd —Maynooth, County Kildare
- €40,000–€52,000 a year
- Part-time
- Hybrid work
- English
- SQL
- Communication skills
- Work from home
- Employee assistance program
Quick apply
Passive Currency Overlay - Section Manager
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Microsoft Office
- Finance
- Analysis skills
Part-Time Finance Manager(Chinese Speaking)
JOHNSON AUTO LIMITED —Dublin, County Dublin
- €26 an hour
- Part-time
- Hybrid work
- English
- Accounting
- In-person
- Flexitime
- Work from home
Quick apply
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
- Sales
- English
- Bachelor's degree

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Sales Assistant Charlestown, Finglas, Dublin 11 jobs in Dublin, County Dublin

Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

experienced operations manager jobs in dublin, d

Customer Operations Manager

Assistant Construction Project Manager & Commercial Coordinator

Senior Operations Manager

Head Of Kitchen Operations

Operations Director

Office Administrator / Construction Administrator (Polish & English Speaking)

Senior Supervisor / Assistant Manager

Practice Manager

Retail Area Manager BERSHKA

Assistant Recruitment Manager

Operations Manager- Health Care

Senior/Principal Service Management Consultant

Head of Philanthropy (MSF IE)

Revenue Operations Manager, EMEA

Senior Takeaway Supervisor / Duty Manager

Operations Manager

Business Systems Manager

Passive Currency Overlay - Section Manager

Part-Time Finance Manager(Chinese Speaking)

Sr. Revenue Activation Manager - EMEA

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