Find Desktop support level Jobs in Dublin, D

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
IT Service Desk Technician
Sisk —Dublin, County Dublin
- Full-time
- Annual leave
IT Help Desk Agent
Arthur Cox —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Annual leave
Quick apply
13d
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Azure
- Software troubleshooting
- Customer service
Quick apply
End User Support & Smart Hands Technician
EOS —Dublin, County Dublin
- Windows
- Linux
- Communication skills
Quick apply
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €30,000 a year
- In-person
- Communication skills
Quick apply
12d
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Irish Audio Transcription & Quality Reviewer
Lifted, an Upwork Company™ —Dublin, County Dublin
- Remote
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
E-Commerce Executive
Independent Clothing Ltd —DUBLIN 24, County Dublin
- €27,000–€35,000 a year
- Full-time
- Merchandising
- In-person
- AI
Quick apply
2d
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Junior Database QA Automation Engineer, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Java
EMEA Digital Workspace Engineer
MetLife —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- English
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
6d
Data Analyst – Salon Reporting (12 month maternity cover)
Phorest —DUBLIN 7, County Dublin
- Remote
- SQL
- Communication skills
- Python
- Employee assistance program
Quick apply
Software Engineer - Communications
Phorest —DUBLIN 7, County Dublin
- Remote
- Java
- JavaScript
- Employee assistance program
Quick apply
Full Stack Software Engineer, Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree

I want to receive the latest job alerts for desktop support level in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support level jobs near dublin, d

Desktop Support Technician jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

Technical Support Specialist jobs in Dublin, County Dublin

Technical Support jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Ai Developer jobs in Dublin, County Dublin

Janssen, Production Technician jobs in Cork, County Cork

Counselling Support jobs in Limerick, County Limerick

Software Engineer jobs in Dundalk, County Louth

Software Sales jobs in Remote

Software Engineer jobs in County Dublin

Software Engineer jobs in Galway, County Galway

Software Engineer jobs in Ennis, County Clare

It Specialist jobs in Dublin, County Dublin

It Support jobs in Bray, County Wicklow

It Teacher jobs in Dublin, County Dublin

It Support jobs in County Offaly

It Support jobs in Tralee, County Kerry

It Support jobs in County Kerry

A I Technician jobs in Galway, County Galway

Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

desktop support level jobs in dublin, d

Desktop & Site Support Engineer

Desktop Support Engineer

IT Service Desk Technician

IT Help Desk Agent

IT Support Engineer - Level 2

End User Support & Smart Hands Technician

Deskside Support Engineer

IT Airport Engineer - Dublin Airport

Information Security Technical Support

Irish Audio Transcription & Quality Reviewer

Associate Systems Administrator

E-Commerce Executive

Cloud Support Consultant

Developer Relations AI (100% remote)

Junior Database QA Automation Engineer, Officer

EMEA Digital Workspace Engineer

Senior IT Lead and Delivery Manager

Data Analyst – Salon Reporting (12 month maternity cover)

Software Engineer - Communications

Full Stack Software Engineer, Charles River Development, Officer

I want to receive the latest job alerts for desktop support level in dublin, d

Related Searches

Explore jobs in more locations

Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected