Find customer success manager Jobs in dublin, d

Enterprise Customer Success Manager (Hybrid)
Nitro —Dublin, County Dublin
- Bachelor's degree
- No degree
- Communication skills
Customer Success Manager
EXOGROUP —Dublin, County Dublin
- Full-time
- Remote
- Bilingual
- Spanish
- English
- Relocation assistance
- Annual leave
Quick apply
1h
Customer Success Manager
GreyScout —DUBLIN 1, County Dublin
- Communication skills
- Annual leave
Customer Success Manager, Enterprise
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
Customer Success Manager
QbDVision, Inc. —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Manufacturing
- Annual leave
- Work from home
Quick apply
Operations Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
Quick apply
Head of Customer Experience | Dublin (Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
- Leadership
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
13d
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Customer Success Manager, High Touch
Intercom —Dublin, County Dublin
- Hybrid work
- No degree
- Work from home
Customer Success Manager (Commercial) - EMEA
Vanta —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
- Annual leave
Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
12d
Partner Enablement Manager
Okta —Dublin, County Dublin
- €85,000–€116,000 a year
- Sales
- Project management
- Annual leave
Customer Success Manager
Userpilot —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- Communication skills
- Analytics
- Annual leave
Quick apply
Customer Success and Key Accounts Manager - Ireland
PA Media —Dublin, County Dublin
- Full-time
- Social media management
- Business development
- Communication skills
Quick apply
8d
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Chief Technology Officer
FOODHUB —Dublin, County Dublin
- €200,000–€400,000 a year
- Full-time
- Hospitality
- Computer Science
- In-person
- Annual leave
Quick apply
10h
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Store Manager
The White Company —Dublin, County Dublin
Enterprise Customer Success Manager - France
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee discount

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Enterprise Customer Success Manager (Hybrid)

Nitro -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Bachelor's degree
Account management
Communication skills

Full job description

Dublin, Ireland

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

As the “voice of the customer” for Nitro, the CSM must be and active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.

Responsibilities:

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
Drive engagement & adoption to cultivate customer partnerships
Own customer satisfaction and retention among a portfolio of business accounts
Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
Ensure a successful onboarding and Nitro rollout among new customers
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

Strong commitment to ensuring customers’ business objectives are achieved
Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Ability to effectively manage customer expectations and create realistic expectations
Strong communication skills, both written and verbal, with excellent attention to detail
Proactive, positive, self-starter with a passion for continually improving the processes around you
Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
Ability to work in a team-based, collaborative environment

Requirements:

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B account management, customer support, customer success or consulting roles
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Nice to have:

Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

#LI-DK1
#LI-Hybrid

Apply Now

Refine Your Search

customer success manager jobs in dublin, d

Enterprise Customer Success Manager (Hybrid)

Customer Success Manager

Customer Success Manager

Customer Success Manager, Enterprise

Customer Success Manager

Operations Manager - Zara Home Dublin

Head of Customer Experience | Dublin (Hybrid)

Team Manager- Dublin

Senior Customer Success Manager

Customer Success Manager, High Touch

Customer Success Manager (Commercial) - EMEA

Contact Centre Manager

Partner Enablement Manager

Customer Success Manager

Customer Success and Key Accounts Manager - Ireland

Enterprise Customer Success Manager - Benelux

Chief Technology Officer

Manager, Customer Product Support

Store Manager

Enterprise Customer Success Manager - France

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