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Technical Support Engineer - Etch

Applied Materials -
Leixlip, County Kildare

Apply Now

Job details

Full-time
€48,000–€66,000 a year

Qualifications

Internet of things
SAP
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

€48,000.00 - €66,000.00


Location:

Leixlip,IRL

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

What You’ll Do

As a Technical Support Engineer (TSE), you’ll provide technical support remotely and on site, to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, you’ll establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis, and support FSO repair activities through escalation closure.

Role Responsibilities

Support multiple technical escalations, resolve with focus on time to resolution and quality of work
Attend customer field issues meetings with FSO, collaborate with BU engineers
Recommend best practices to improve products, processes, or services
Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
Provide on-site coaching to Field Service Operations
Provide Alpha and Beta Site support
Support NPI development early in the product life cycle, and at key customer sites
Support BU DFx (Design for Service / Install) projects
Create, or collaborate in creation of, innovative advanced trouble shooting tools
Coach colleagues with less experience; lead small projects with manageable risks and resource requirements
Solve complex problems using new perspectives on existing solutions
Exercise judgment based on the analysis of multiple sources of information and data

Minimum Qualifications

Bachelor’s degree (or equivalent) in a technical field.
2–4 years of Semiconductor Etch HW experience.
Experience with Microsoft suite and tools such as SAP, VSPI, and ARK

Preferred Qualifications

Exhibit strong communication skills—able to explain difficult or sensitive information
Demonstrate strong relationship management skills—works to build consensus and effectively manage difficult situations and stressful environments
Aware of competition and the factors that differentiate them in the market

Shift: Mon-Fri 8 hr per day
Travel: Yes, generally 25% of the time, but could be as high as 50%.
Relocation Eligible: No
Referral Payment Plan: Standard

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Apply Now

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customer success engineer jobs in dublin, d

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