Find Customer experience program manager Jobs in Dublin, D

Butlers Factory Tour Manager
Butlers Chocolate Cafe —DUBLIN 17, County Dublin
- €37,000–€40,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
General Manager
HQ2O Watersports —DUBLIN 1, County Dublin
- From €50,000 a year
- Weekend availability
- Management
- Customer service
- First Aid Certification
- Employee assistance program
- Gym membership
Quick apply
10d
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Inventory Controller
Hevac —DUBLIN 12, County Dublin
- From €35,000 a year
- Full-time
- Microsoft Office
- In-person
- Wellness program
- Employee assistance program
Quick apply
Regional Account Manager
The HR Company —Cloghran, County Dublin
- €55,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance program
Quick apply
Talent Development Program Manager
Phorest —DUBLIN 7, County Dublin
- Hybrid work
- No degree
- Employee assistance program
Quick apply
4d
Marketing Manager
SIG Ireland —Ballymount, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Construction
- Work from home
- Employee assistance program
Quick apply
4d
Customer Success Manager
QbDVision, Inc. —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Manufacturing
- Annual leave
- Work from home
Quick apply
Partner Enablement Manager
Okta —Dublin, County Dublin
- €85,000–€116,000 a year
- Sales
- Project management
- Annual leave
Process Program Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
13d
Project & Change Delivery Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Production Planner
Ballymaguire Foods —Lusk, County Dublin
- Full-time
- Microsoft Excel
- Management
- Customer service
- Employee assistance program
Quick apply
Technical Program Manager
Google —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- Bachelor's degree
- No degree
- Communication skills
Resident Experience Associate
CompassRock International —Dublin, County Dublin
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Sick pay
Quick apply
2d
Customer Operations Manager
Luzern eCommerce Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
Pharma Partnerships Manager
Optum —Dublin, County Dublin
- Full-time
- Negotiation
Internal Technical Sales Specialist
Carl Stuart Group —Dublin, County Dublin
- €38,000–€40,000 a year
- Hybrid work
- Sales
- Customer service
- No degree
- Work from home
- Employee assistance program
Quick apply
9d
Senior Outsourcing Strategy Analyst
Bank of Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance program
Deputy Manager
Life Style Sports —Dublin, County Dublin
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
Head of New Business
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Office
- Business development
- IT
- Employee assistance program
Quick apply

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Butlers Factory Tour Manager

Butlers Chocolate Cafe
DUBLIN 17, County Dublin

Quick apply

Job details

Permanent | Full-time
€37,000–€40,000 a year

Benefits

Wellness program
Bike to work scheme
On-site gym
Company events
Employee assistance program
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Hospitality
Management
Logistics
Microsoft Office
Communication skills

Full job description

Butlers Factory Tour Manager

Butlers Chocolate Visitor Centre – Clonshaugh, Dublin 17

Butlers Chocolates are seeking a manager to operate the Butlers Chocolate Visitor Centre located at the home of Butlers Chocolate in Dublin 17. Butlers Chocolates is Ireland’s leading independent premium chocolate producer, celebrating over 90 years in business. The company is 100% Irish family-owned and everything it achieves is the result of teamwork and the pursuit of a common goal: to create the most delicious chocolates and to look after all of our customers to the best of our ability.

Reporting to the Director of Retail, you will work closely with multidisciplinary teams across Retail, HR and Marketing, as well as collaborating directly with the Manager of the onsite Butlers Chocolate Café. You will have full responsibility for the Visitor Centre—delivering an immersive and memorable experience that brings the story of this iconic Irish brand to life.

We are looking for a commercially minded, confident leader with energy, passion and a strong alignment to our products, people and values. Our management team are dynamic, people-focused leaders who inspire, coach and develop their teams to drive sales and standards while consistently delivering excellent service to every customer.

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Key Responsibilities & Duties

· Oversee day-to-day operations of the Visitor Centre, ensuring a high-quality, best-in-class visitor experience

· Plan and deliver seasonal events and experiences (e.g. Easter, Christmas, birthday parties)

· Recruit, train, manage, and lead Visitor Centre staff, including full employee lifecycle management

· Manage tour bookings via online systems, ensuring efficient scheduling and capacity planning

· Build and maintain relationships with key clients, including schools and group bookings

· Monitor and report on KPIs (visitor numbers, revenue, performance), using data to drive improvements

· Support marketing and promotional activities across digital, PR, and seasonal campaigns

· Conduct regular quality checks and maintain a strong on-floor presence to ensure consistency

· Create rotas, approve timesheets, and manage attendance, leave, and performance

· Manage administrative duties and ensure smooth day-to-day operations

· Liaise and support the customer care function, to ensure a seamless visitor experience

Skills & Experience

· 2–5 years’ management experience (hospitality, retail, tourism, or similar)

· Proven ability to lead and develop high-performing teams

· Strong decision-making ability and problem solving skills

· Experience overseeing tours and ensuring smooth operations

· Proficient in Microsoft Office, reporting, and data analysis

· Experience managing bookings, schedules, and logistics

· Flexible, hands-on approach

· Positive, proactive mindset

· Passion for chocolate and customer experience

· Excellent communication and interpersonal skills

What we Offer

· Competitive Salary based on experience

· Employee assistance program

· Employee discount

· Bike to work scheme

· Company events

· Training, development and career growth opportunities

Why Join Butlers Chocolates

· Be part of an iconic Irish brand with a rich heritage

· Play a key role in shaping a flagship visitor experience

· Work in a collaborative, values-driven culture

· Opportunity to make a visible impact on customer experience and brand engagement

Pay: €37,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
On-site gym
On-site parking
Sick pay
Wellness program

Experience:

management : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience program manager jobs in dublin, d

Butlers Factory Tour Manager

General Manager

Technical Program Manager

Inventory Controller

Regional Account Manager

Talent Development Program Manager

Marketing Manager

Customer Success Manager

Partner Enablement Manager

Process Program Manager

Project & Change Delivery Manager

Production Planner

Technical Program Manager

Resident Experience Associate

Customer Operations Manager

Pharma Partnerships Manager

Internal Technical Sales Specialist

Senior Outsourcing Strategy Analyst

Deputy Manager

Head of New Business

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