Find Customer engagement & service solutions Jobs in Dublin, D

Customer Engagement & Service Solutions
Honeywell —Dublin, County Dublin
- Full-time
- Sales
- Mentoring
- Leadership
1d
Lead Technology Product Manager (Brightflag)
Wolters Kluwer —Dublin, County Dublin
- Full-time
- Product management
- AI
- Life insurance
Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Beverage Customer Training & Support Specialist
Marco Beverage Systems Ltd. —Dublin, County Dublin
- €1 a year
- Full-time
- No degree
- In-person
- Leadership
- Wellness program
- Employee assistance program
Quick apply
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Customer Growth Associate, Early Careers, Google Customer Solutions (Dutch Market)
Google —Dublin, County Dublin
- €60,000–€61,500 a year
- Full-time
- Sales
- Marketing
- Customer service
Student Support Officer | Digital Learning & Engagement
City Education Group —Dublin, County Dublin
- €33,000 a year
- Full-time
- Customer service
- Administrative experience
- Leaving certificate
Radiology Onboarding & Engagement Administrator
Medica —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Account Strategist, SBS Engage, Google Customer Solutions (French)
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Sales
- English
- Business development
Account Strategist, MMS, Google Customer Solutions (French, English)
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Sales
- English
- Business development
Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Strategist, MMS, Google Customer Solutions, MENA (Arabic, English)
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Sales
- English
- Business development
Digital Sales Specialist - AI Business Solutions - AI workforce - Portuguese speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
Technical Solutions Consultant, Apps and Gaming
Google —Dublin, County Dublin
- €68,000–€70,000 a year
- Full-time
- Computer Science
- Engineering
- Java
Front Desk Associate
WeWork —Dublin, County Dublin
- Full-time
- Hospitality
- Bar
- Customer service
Full-Time Cycling Advisor (Sales Assistant)
Decathlon UK —DUBLIN 11, County Dublin
- €14.15 an hour
- Weekend availability
- Communication skills
- Free parking
- Profit sharing
8d
Change Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- No degree
Quick apply
IT Service Desk TTL
Viatel Technology Group —Dublin, County Dublin
- Azure
- No degree
- Mentoring
13h
Sales Manager, SBS Scaled, Google Customer Solutions (English, French)
Google —Dublin, County Dublin
- €132,000–€136,000 a year
- Full-time
- Sales
- English
- Business development
12d

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Customer Engagement & Service Solutions

Honeywell -
Dublin, County Dublin

Apply Now

Job details

Full-time
1 day ago

Qualifications

Pricing
Sales
Mentoring
SaaS
Leadership
Communication skills

Full job description

Purpose of the role

The Customer Engagement & Service Solutions Manager is responsible for defining, structuring, and enabling the services business within Honeywell Life Science, ensuring that services are translated into clear, scalable, and commercially viable offerings.

The role operates as the bridge between customers, sales, and service strategy, leading a team of Customer Engagement Managers to drive high-quality customer interactions while converting demand into productised service solutions.

The role is the critical bridge between the operations organisation and our sales organisation and ensures that:

Services are clearly defined, packaged, and positioned
Sales teams are equipped to effectively sell service offerings with the support of the CEM
Customer insights are continuously translated into new and improved service offerings
Service propositions are clearly created for opportunities in a timely way and supported to the close.

Key responsibilities 1. Customer engagement leadership & commercial enablement

Lead and develop a team of Customer Engagement Managers responsible for frontend customer engagement and opportunity development
Ensure consistent, high-quality customer interactions that generate service opportunities, particularly around QMS and digital quality solutions
Support strategic accounts by participating in senior-level customer discussions on service concepts, value, and scope
Act as a key partner to the sales organisation by:
- Supporting complex opportunities and strategic pursuits
- Delivering presentations and workshops (remote and face-to-face)
Enable sales teams with:
- Clear articulation of service value propositions

2. Service offering strategy & productization

Define and evolve the service offering portfolio, ensuring alignment with customer demand and business priorities
Translate customer needs and market signals into:
- Structured service offerings
- Clearly defined scopes, deliverables, and outcomes
Lead the productization of services, moving from bespoke delivery to repeatable, scalable offerings
Develop pricing frameworks and commercial models for service offerings, in collaboration with commercial stakeholders

3. Voice of customer & demand shaping

Conduct customer interviews, research, and feedback loops to understand evolving service needs
Act as the voice of the customer within the organisation, ensuring offerings reflect real buying behaviours
Identify gaps in current service capability and propose new offerings or enhancements

4. Service portfolio governance & integration

Participate in management team discussions to define priorities, performance, and investment in the service portfolio
Establish visibility of:
- Service pipeline
- Offering performance
- Adoption across sales teams
Ensure alignment between:
- Service offerings
- Sales strategy
- Product and platform capabilities (e.g. TWQ)

Key interfaces

Chief Operating Officer (Direct Report) — strategic direction, priorities, and commercial alignment
Sales organisation — opportunity development, service positioning, and deal support
Customers — service discussions, demand validation, and feedback
HLS Leadership team — portfolio prioritisation, governance, and strategy input
Delivery teams — feedback on feasibility and execution insights
Offering Manager / CTO (where relevant) — alignment with broader offering and technology direction

Experience and qualifications

Strong experience in services, consulting, pre-sales, or offering/product management roles
Proven ability to define, structure, and commercialise service offerings
Experience working in QMS, SaaS, enterprise software, or life science environments preferred
Experience working within Pharma or Life Science
Strong commercial acumen, including experience shaping value propositions and pricing approaches
Demonstrated ability to work across sales and customer-facing environments, supporting complex deals
Excellent communication and presentation skills, with credibility at senior customer levels
Experience operating in matrix organisations, influencing without direct authority
Track record of translating customer needs into scalable offerings or solutions

Our Offer

A culture that fosters inclusion, diversity, and innovation in an international work environment
An opportunity to operate both tactically and strategically, working closely with senior functional and business leadership

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Apply Now

Refine Your Search

customer engagement & service solutions jobs in dublin, d

Customer Engagement & Service Solutions

Lead Technology Product Manager (Brightflag)

Senior Customer Service Executive

Beverage Customer Training & Support Specialist

Customer Service Supervisor

Customer Growth Associate, Early Careers, Google Customer Solutions (Dutch Market)

Student Support Officer | Digital Learning & Engagement

Radiology Onboarding & Engagement Administrator

Customer Operations Manager

Account Strategist, SBS Engage, Google Customer Solutions (French)

Account Strategist, MMS, Google Customer Solutions (French, English)

Project & Change Delivery Manager

Account Strategist, MMS, Google Customer Solutions, MENA (Arabic, English)

Digital Sales Specialist - AI Business Solutions - AI workforce - Portuguese speaking

Technical Solutions Consultant, Apps and Gaming

Front Desk Associate

Full-Time Cycling Advisor (Sales Assistant)

Change Service Management Lead

IT Service Desk TTL

Sales Manager, SBS Scaled, Google Customer Solutions (English, French)

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