Find Accenture customer service Jobs in Dublin, D

Customer Support Agent - English (CL13)
Accenture —Dublin, County Dublin
- Full-time
- Social media management
- Customer service
- English
14d
Business Analyst – Technology Delivery
Accenture —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Java
Inside Sales Account Rep Analyst (CL11) - Portuguese (LATAM Market) - Shifts 12pm-9pm
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
Digital Marketing - Acquisition - English Speaker (CL12)
Accenture —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- English
- Leaving certificate
- Annual leave
11d
Advertising Sales Rep
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
Trust & Safety Agent - Canada Market - English & French - Dublin 2/ Dublin 4
Accenture —Dublin, County Dublin
- Weekend availability
- English
- No degree
- Communication skills
7d
Order Operations Manager
Ookla —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Analysis skills
- Leadership
Digital Performance Manager
Accenture —Dublin, County Dublin
- Full-time
- Marketing
- Business development
- Marketing
Security Operations Center Technology Associate Manager
Accenture —Dublin, County Dublin
- Weekend availability
- AutoCAD
- Microsoft Excel
- Computer Science
Functional Lead - Sales (Direct/Account)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- Analysis skills
5d
Sales Enablement Manager
Ookla —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Business
Quality Monitoring Feedback Associate - Localisation - Norwegian (CL13)
Accenture —Dublin, County Dublin
- Full-time
- English
- No degree
- Communication skills
20h
Inside Sales Renewals Rep - German speaking (C1 level)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
Business Development Representative - Agency - Dutch Speaker (CL11)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
Advertising Sales Rep - Nordic (CL11)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
13d
Digital Marketing - Agency Sales Manager - French Speaker
Accenture —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Social media management
- Salesforce
Digital Marketing - Agency Sales Manager - Nordic Speaker (12 Month Maternity Cover)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
API Sales Representative - German Speaking (C1 level)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
Advertising Sales Senior Rep - Nordic (CL10)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
13d
Advertising Sales Rep - Dutch (CL11)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
13d

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Customer Support Agent - English (CL13)

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
14 days ago

Qualifications

Social media management
Customer service
English
Bachelor's degree
Communication skills

Full job description

General Information

Position: Product Support Agent CL13 - UKI

Location: (WFO 100%) Sandyford, D18

Contract: Full-time 40 hours per week

Work Hours: Mon/Sun 8am-9pm (7am-8pm daylight saving time) rotation .

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities: The main responsibility of this is to provide customer support through chat, email, and phone.

The main responsibility of this

is to provide customer support through chat, email, and phone
Developing deep knowledge within a complex product group
Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to identify solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs

For internal applicants, the type of contract will remain unchanged.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

#LI-EU

Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

English: fluent - C1

Basic Qualifications:

High School Diploma or GED
Minimum of 1 year of experience with customer support/product technical support
Active account on Facebook and a minimum of one other social network
Active user of social media services
Customer service experience

Preferred Qualifications:

Minimum of +1 years experience in delivery operations
Bachelor’s Degree
Online advertising experience
Experience using Facebook products

Professional Skills

Excellent oral and written communication skills required
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
Aptitude to support complex products
Ability to overcome a product learning curve
Ability to think critically and problem solve
Ability to work in teams

Apply Now

Refine Your Search

accenture customer service jobs in dublin, d

Customer Support Agent - English (CL13)

Business Analyst – Technology Delivery

Inside Sales Account Rep Analyst (CL11) - Portuguese (LATAM Market) - Shifts 12pm-9pm

Digital Marketing - Acquisition - English Speaker (CL12)

Advertising Sales Rep

Trust & Safety Agent - Canada Market - English & French - Dublin 2/ Dublin 4

Order Operations Manager

Digital Performance Manager

Security Operations Center Technology Associate Manager

Functional Lead - Sales (Direct/Account)

Sales Enablement Manager

Quality Monitoring Feedback Associate - Localisation - Norwegian (CL13)

Inside Sales Renewals Rep - German speaking (C1 level)

Business Development Representative - Agency - Dutch Speaker (CL11)

Advertising Sales Rep - Nordic (CL11)

Digital Marketing - Agency Sales Manager - French Speaker

Digital Marketing - Agency Sales Manager - Nordic Speaker (12 Month Maternity Cover)

API Sales Representative - German Speaking (C1 level)

Advertising Sales Senior Rep - Nordic (CL10)

Advertising Sales Rep - Dutch (CL11)

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