Find & innovation customer Jobs in Dublin, D

Customer Success Manager
EnergyCAP —DUBLIN 8, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
- Wellness program
- Annual leave
Quick apply
Analyst, Business Process Improvement
Mastercard —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Business Systems Analyst
Avanci, LLC —Carrickmines, County Dublin
- €60,000–€70,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Quick apply
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Customer Success Agent
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Software troubleshooting
- SQL
- Patient care
- Annual leave
- Work from home
Quick apply
5d
Technical Program Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Team Leader
MarketStar —Leopardstown, County Dublin
- €55,000–€70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Sales
- English
- Store discount
- Wellness program
Quick apply
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Azure
- Computer Science
- SQL
Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Staff Product Designer - Design Systems - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Research
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Quick apply
Regional Sales Director | UK & Ireland
Stateside Brands LLC —Dublin, County Dublin
- €130,000–€150,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Customer Success Coordinator
Pluralsight —Dublin, County Dublin
- Full-time
- Business development
- Bachelor's degree
- No degree
- Annual leave
10d
Customer Account Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Project Coordinator
Tate Europe —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- No degree
Quick apply
Onboarding Specialist
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d
Junior Marketing Executive
Softworks —Bray, County Wicklow
- €28,000–€32,000 a year
- Hybrid work
- Google Suite
- Marketing
- Microsoft Office
- Annual leave
Beverage Customer Training & Support Specialist
Marco Beverage Systems Ltd. —Dublin, County Dublin
- €1 a year
- Full-time
- No degree
- In-person
- Leadership
- Wellness program
- Employee assistance program
Quick apply
11d

I want to receive the latest job alerts for & innovation customer in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

& innovation customer jobs near dublin, d

Technical Program Manager jobs in Dublin, County Dublin

Onboarding Manager jobs in Dublin, County Dublin

Training Specialist jobs in Dublin, County Dublin

Regional Sales Director jobs in Dublin, County Dublin

Product Designer jobs in Dublin, County Dublin

Data Analyst jobs in Dublin, County Dublin

Project Coordinator jobs in Dublin, County Dublin

Customer Success Manager jobs in Dublin, County Dublin

Ai Developer jobs in Dublin, County Dublin

Vice President Of Information Technology jobs in Dublin, County Dublin

Technical Program Manager jobs in County Cork

Contracts Manager jobs in Dublin, County Dublin

Security Manager jobs in Dublin, County Dublin

Onboarding Manager jobs in Cork, County Cork

Onboarding Manager jobs in Galway, County Galway

Project Manager Hse jobs in Dublin, County Dublin

Onboarding Manager jobs in County Dublin

Training Specialist jobs in Cork, County Cork

Training Specialist jobs in Galway, County Galway

Leisure, Fitness, Coaching, Training, Gym jobs in Waterford, County Waterford

Customer Success Manager

EnergyCAP
DUBLIN 8, County Dublin

Quick apply

Job details

Full-time
€60,000–€65,000 a year

Benefits

Wellness program
Annual leave
Life insurance

Qualifications

Microsoft Outlook
Analysis skills
Bachelor's degree
Mentoring
Account management
Leadership
Communication skills

Full job description

EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!

Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork.

Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more.

About the Role

EnergyCAP is growing its global footprint, and we’re looking for a Customer Success Manager to champion our European customers from Dublin. In this role, you’llbe the primary success partner for non-US accounts - building lasting relationships, proactively managing health and renewals, and acting as the voice of the customer back to our product and support teams. Success here means customers feel genuinely cared for, supported, and set up to maximize the value of EnergyCAP — and that you’re a key driver of our global expansion story.

What You’ll Do

Own the customer relationship for a book of European and non-US accounts - leading regular business reviews, success check-ins, and support renewal conversations that strengthen retention and expand engagement.
Respond to and resolve support tickets for customers in the European market, consistently meeting EnergyCAP’s support team's metrics for first response and resolution times while maintaining high customer satisfaction.
Lead “get right” recovery journeys for at-risk accounts - identifying risk signals early, building remediation plans, and partnering internally to turn challenges into wins.
Serve as the Voice of the Customer by synthesizing feedback and surfacing insights to cross-functional teams including Product, Sales, and Support to drive continuous improvement.
Execute customer health tasks within ChurnZero — including renewal readiness reviews, survey response follow-ups, and lifecycle task completion — to keep your book of business healthy and engaged.
Collaborate with the European Account Executive, and US-Based Strategic Account Managers to support pre-sales handoffs, account strategy, and potentially — over time — represent EnergyCAP at European conferences and industry events.
Contribute to process improvement and onboarding excellence by coaching and educating customers on best practices to drive platform adoption and value realization.

What You’ll Bring

We’re looking for someone who leads with curiosity and empathy, brings a solutions-first mindset to every customer interaction, and thrives in a fast-moving SaaS environment where relationships and results both matter.

5–6+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment, with a demonstrated track record of retention and account growth.
Technical troubleshooting aptitude - comfortable diagnosing issues, escalating appropriately, and communicating solutions clearly to both technical and non-technical audiences.
Proficiency with customer success and communication platforms such as ChurnZero (or similar), Intercom, Microsoft Teams, Zoom, and Outlook. Experience with support ticket management systems is a plus.
Strong analytical capability - able to interpret customer health data, usage trends, and survey results to inform proactive outreach and success strategies.
Experience mentoring, coaching, or leading a team or serving in a team lead capacity; comfort with ownership and driving outcomes independently.
Exceptional written and verbal communication skills — clear, warm, and effective across email, video calls, and in-person settings.
High resilience and positivity — you stay solutions-oriented under pressure, take accountability, and bring energy that lifts teams and customers alike.
Bachelor’s degree preferred; equivalent professional experience will be considered. Experience working with customers across European markets is a strong plus.

Pay Range: €60,000 - €65,000 base salary with 10% annual bonus
Pay is commensurate with experience, knowledge, skills, and abilities.

Why EnergyCAP?

At EnergyCAP, we’re more than a software company — we’re a team of innovators, problem-solvers, and sustainability advocates. We help organizations unlock actionable insights that drive efficiency and environmental impact. Here, your success directly contributes to a cleaner, smarter energy future.

You’ll thrive in a culture that values growth, creativity, and collaboration — with the freedom to take initiative, experiment with new ideas, and grow your career. This role offers real leadership potential as we continue scaling our global presence.

Why You’ll Love Working Here
At EnergyCAP, we invest in you—personally, professionally, and beyond. Here’s how we support your growth, balance, and well-being:

Health & Wellness

100% company-paid Health & Dental coverage for you, plus competitive cost-sharing for your family
Company-paid Life Insurance and Long-Term Disability/Income Protection for added peace of mind
Adoption Grants and paid leave to support your growing family
Wellness program offerings designed to strengthen your physical and mental health and overall well-being

Financial Security

Pension contribution match to help you plan confidently for the future
Monthly Connectivity Stipend so you can work seamlessly from anywhere

Growth & Development

Emergenetics Development Program to help you understand and leverage your strengths
Tuition Assistance and budget for advanced courses to fuel your continued learning and career growth
Excellent career opportunities to develop your skills and grow within the company

❤️ Community & Balance

5 weeks of paid holidays so you can recharge and enjoy life outside of work
A remote-first workplace that offers balance and flexibility, with the option to connect in person at our offices

At EnergyCAP, we don’t just offer benefits—we provide the tools, support, and flexibility you need to thrive in both work and life.

EnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law.

EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [email protected].

Please click HERE to view the mandatory Federal Applicant Laws that apply to your employment rights.

Note: We are currently not sponsoring VISAs.

Quick apply

Refine Your Search

& innovation customer jobs in dublin, d

Customer Success Manager

Analyst, Business Process Improvement

Business Systems Analyst

Customer Support Specialist (Spanish Speaking)

Customer Success Agent

Technical Program Manager

Team Leader

Developer Relations AI (100% remote)

Data and AI Analyst

Senior Customer Service Executive

Staff Product Designer - Design Systems - 100% Remote - EMEA

Regional Sales Director | UK & Ireland

Information Technology Cross-Function Vice President

Customer Success Coordinator

Customer Account Manager

Associate Systems Administrator

Project Coordinator

Onboarding Specialist

Junior Marketing Executive

Beverage Customer Training & Support Specialist

I want to receive the latest job alerts for & innovation customer in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected