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Receptionist/Administrator
Minana International T/A GoodPeople —Drogheda, County Louth
- €15 an hour
- Part-time
- Customer service
- English
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
12d

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Receptionist/Administrator

Minana International T/A GoodPeople -
Drogheda, County Louth

Quick apply

Job details

Part-time
€15 an hour
12 days ago

Benefits

Wellness program
Employee assistance program
Sick pay

Qualifications

Customer service
English
Microsoft Office
Administrative experience
Data entry
IT
Medical terminology
Communication skills
Medical receptionist

Full job description

Location: Good People Medical Practice, Southgate Shopping Centre, Drogheda

Reporting to: Practice Manager

Salary: €15.00 per hour

Working hours: 20hrs/week(4hrs a day)

The Receptionist/Administrator is the first point of contact for patients and visitors, providing a welcoming and professional service. This role is responsible for delivering high-quality administrative and reception support to ensure smooth day-to-day operations and a positive patient experience.

Key responsibilities:

Patient Reception & Customer Service

Greet all patients, visitors, and callers professionally and courteously
Manage incoming telephone calls, ensuring they are answered, transferred, or actioned appropriately
Oversee the flow of patients arriving for appointments, prescriptions, and general queries
Respond to patient enquiries in person, by phone, and by email
Uphold patient confidentiality and adhere to GDPR and data protection procedures

Appointment & Scheduling Administration

Maintain and monitor the practice appointment system
Process personal and telephone requests for appointments, home visits, and telephone consultations
Ensure callers are directed to the appropriate clinician or healthcare professional
Notify clinical staff of patient arrivals and communicate any schedule delays or adjustments

Prescription & Records Management

To ensure that repeat prescriptions are generated accurately and efficiently within practice timelines and guidelines
Ensure clinical staff receive medical records as requested
Handle prescription queries and follow established protocols
Process, file, and retrieve patient documents and medical records

Administrative & Clerical Support

Process and distribute incoming and outgoing mail
Take messages and pass information to the appropriate staff member promptly
Perform general office duties including filing, scanning, photocopying, data entry, and collating documents
Support practice staff with administrative tasks as needed, including word processing and documentation preparation
Initiate contact with and respond to requests from patients, team members, and external providers
Maintain patient records and enter data accurately in line with practice procedures

Financial & Billing Support

Process patient payments and issue receipts
Handle private billing and prescription charges as required
Record financial transactions accurately in line with practice procedures

Skills & Competencies

Excellent communication and customer service skills
Professional, friendly, and patient-focused approac
Strong organisational and multitasking abilities
High level of accuracy and attention to detail
Ability to work calmly and efficiently in a busy medical environment
Proficient in computer systems; experience with Socrates system is an advantage

Qualifications & Experience

Previous experience in a receptionist or administrative role (preferably in a medical or healthcare setting)
Strong IT skills, including data entry and Microsoft Office
Knowledge of medical terminology and practice management systems is beneficial

Benefits

Employee assistance programme
Sick pay
Wellness programme

Key Experience:

Excellent written and spoken English is a requirement for this role

Good People Medical Centre is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type: Part-time

Pay: €15.00 per hour

Benefits:

Employee assistance program
Sick pay
Wellness program

Ability to commute/relocate:

Drogheda, County Louth: reliably commute or plan to relocate before starting work (required)

Experience:

Medical receptionist: 1 year (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

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