Assistant Branch Manager - Chadwicks Drogheda
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Cork Builders Providers, Panelling Centre, Proline Architectural Hardware, Heiton Steel, Sitetech, Cygnum, Davies & Telford's.
Principle Objective
As Assistant Branch Manager you will work closely with the Branch Manager to continue driving the development of the branch business plan in order to achieve revenue, profit, margin, customer service and safety goals. You will be the main point of contact for all of the daily functions within the branch, generating a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive. The successful candidate will bring a motivated and dynamic approach to the role, you will provide leadership & guidance whilst assisting the Branch Manager with the people management agenda.
Knowledge & Experience
- Commercially Astute
- A strong understanding of the construction industry is desirable
- Excellent verbal and written communication skills coupled with a keen attention to detail and superb organisational skills
- This person must present a professional presence
- Enjoy working with people, strong ability to negotiate obstacles and focus on key issues and make well-judged decisions
- Be flexible and self - motivated
- Full competence with standard software packages, including MS Word and Excel
- Third level degree in a commercial discipline is desirable but not essential
Key Responsibilities
- Work closely with the Branch Manager to assist in driving the development of the Branch
- Ensure that standards are met for service excellence
- Improve the performance of the Branch across a number of key performance measures
- Understand accounting practices
- Cash office & Admin team management
- Maintain customer & branch contracts/pricing structures
- Oversee management of Aged Stock & special items
- Support the stock control department
- Provide leadership in resolving supplier or customer queries as required
- Manage branch record keeping
- Competent in all branch support activities, e.g., till, reception, goods inwards, ordering, audit compliance etc., in order to provide short term & immediate back-up when required & act as an advisor when necessary
- Ensure all obligatory record keeping is maintained, escalate & follow problems as necessary
- Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive
- Ensuring that all policies, procedures and controls are followed at all times
- Ensuring that the branch provide a friendly open and enthusiastic customer service both in person and on the phone
- Key holder
Essential Competencies
- Be customer focused and retail aware
- Always maintain discretion & confidentiality
- Ability to work on own initiative.
- Effective team working and networking skills
- An enthusiastic, motivated & hardworking team player.
- Strong communication skills, both written and verbal
- The flexibility and willingness to learn
- Problem Solving
- Dynamic, motivated & driven to achieve targets
- Excellent organisation and attention to detail
- To enjoy working with people
- Tact and diplomacy
Key Relationships
- Branch Colleagues
- Branch Manager
- Regional Director
- Head Office team
- Sales Representative
- Customers & Suppliers
Contract Type
- Permanent
- Full time 39 hour contract
- Working week Monday to Friday, may be required to take part in the Saturday roster
Our Benefits Include
- Competitive Basic Salary
- Private Health Care
- Sick Pay Scheme
- Paid Maternity and Parental Leave
- Pension Scheme
- Colleague Saving Scheme
- Profit Share Scheme
- Colleague Discount
- Educational Assistance
- Wellness initiatives
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
