Responsibilities:
Manage the end-to-end claim lifecycle by following due process and mandatory compliance requirements to protect company interests.
Claims
- Lead as a single point of entry for all fleet, shipping, GIT and EL/PL claims.
- Monitor and respond to inbound claims via email inbox, telephone calls and damage reports.
- Ensure all claims information is accurately captured.
- Ascertain the nature of the claim and notify relevant parties, record claim on internal systems and coordinate with insurers.
- Investigate claims to determine liability position.
- Reviewing information from various sources (i.e. vehicle dashcam, damage reports).
- Log & manage damage claims through shipping company portals in a timely manner.
- Coordinate estimates for repairs, liaise with relevant parties including partners.
- Update and maintain accurate records throughout incident lifecycle.
- Negotiate where appropriate the settlement of claims with third parties and solicitors.
- Evaluate vehicle and cargo damages, including total loss vehicles
- Meet with Safety & Compliance Manager, Garage Manager and Director to provide updates on claims and discuss outcomes.
- Complete the accounts process for claims including invoicing.
- Engage with the insurers regularly on claims history/experience to support the renewal.
- Produce regular KPI and metrics.
- Liaise directly with insurance companies re changes to existing coverage, e.g., MTAs, updates to fleet policy etc.
- Maintain records on the National Fleet Database.
Incident Management
- Support with incident response from a Safety & Compliance lens.
- Log, categorise and track incidents
- Coordinate internal communications and escalation where necessary
- Ensure all incidents are logged and progressed.
Systems Management
- Log non-conformances arising from incidents, audits, inspections
- Maintain the corrective action register
- Assign & track actions to completion
- Liaise with internal and external stakeholders to ensure closure of actions.
- Verify and document completion in coordination with the Safety & Compliance Manager
This list is not exhaustive and may be changed in line with business requirements.
Pay: From €34,000.00 per year
Benefits:
- Additional leave
- Bike to work scheme
- Company pension
- Employee assistance program
- On-site parking
Education:
- Leaving Certificate (preferred)
Experience:
- fleet, GIT and EL/PL claims.: 2 years (preferred)
Work Location: In person
