Role Purpose:
To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles. Manage all Aftersales processes and to ensure all customers receive excellent customer service.
Key Responsibilities:
Measure and maintain targets on a daily basis, ensuring continuity in achievement
Regularly engage with Manufacturer Aftersales representatives and implement all Manufacturer strategies to maintain and increase parts and labour sales
Maintain standards of performance of the Aftersales team through effective coaching and performance management.
Recruit and select Aftersales team members in line with organisational and manufacturer requirements.
Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Manufacturer customer satisfaction indicators.
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with retailer and manufacturer operating requirements.
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
Ensure all Aftersales processes meet Retailer and Manufacturer requirements and that they are implemented in a consistent manner.
Regularly communicate and interact with members of other departments to develop the business and the team ethos.
Maintain a safe and healthy working environment, ensuring employees comply with Health and Safety requirements.
The Successful Candidate Will Ideally Have The Following Attributes:
Proven experience of running a successful service workshop and parts department
Sound business acumen, and the capability to control costs and increase profits.
Strong technical knowledge.
Proven people management skills and leadership ability.
Excellent interpersonal and communication skills.
Desire to ensure high levels of customer satisfaction.
Proven ability to work to high standards.
Strong IT and administration skills.
Ability to work calmly under pressure.
A full and valid driving license.
Benefits:
€65,000 base salary
Above industry standard OTE earnings
Company car
Monthly performance bonus
Company pension
Industry leading training opportunities
Candidates must demonstrate relevant motor industry experience on application to be considered for this role.
