About Us
At Shields Dental Clinic, we are committed to delivering exceptional patient care and creating outstanding experiences from the very first interaction. As our practice continues to grow, we are seeking an enthusiastic and organised New Patient Coordinator to join our team and play a key role in supporting both patient experience and business growth.
About the Role
This is a dynamic and rewarding position that combines new patient coordination, front-of-house communication, and business development support. The successful candidate will be responsible for managing new patient enquiries, ensuring a seamless patient journey, and helping convert enquiries into booked consultations.
Working closely with our Marketing, Clinical, and Reception teams, you will contribute directly to the continued success and growth of the practice while maintaining the high standards of service our patients expect.
Key Responsibilities
- Manage and respond to new patient enquiries via phone, email, website, and social media channels.
- Convert enquiries into booked consultations through professional and proactive communication.
- Follow up on patient enquiries and treatment consultations to maximise appointment bookings.
- Support diary management and appointment scheduling to optimise clinic capacity.
- Deliver an exceptional first impression and patient experience at every touchpoint.
- Assist with patient retention initiatives and ongoing communication.
- Maintain accurate patient records and enquiry tracking systems.
- Collaborate with Marketing, Clinical, and Reception teams to support practice growth objectives.
- Ensure all patient interactions reflect the clinic's values and commitment to outstanding care.
About You
We are looking for someone who is:
- Personable, professional, and genuinely patient-focused.
- Highly organised with excellent attention to detail.
- Confident communicating with people both in person and over the phone.
- Proactive in following up enquiries and building rapport with prospective patients.
- Comfortable managing multiple tasks in a fast-paced environment.
- Positive, enthusiastic, and solution-oriented.
- A strong team player who enjoys contributing to shared goals.
Skills & Experience Essential:
- Excellent verbal and written communication skills.
- Strong organisational and administrative abilities.
- Strong commercial acumen.
- Professional telephone manner.
- Competent with computer systems and digital communication platforms.
- Ability to multitask and prioritise effectively.
Desirable:
- Previous experience in a customer-facing, reception, sales, hospitality, healthcare, or patient care role.
- Business development experience
- Experience working in a dental, healthcare, or clinical environment.
What We Offer
- Opportunity to join a growing and ambitious dental practice.
- Supportive and collaborative team environment.
- Ongoing training and development opportunities.
- A role where you can make a genuine impact on patient experience and clinic growth.
- Competitive salary based on experience.
- Hybrid and remote working
How to Apply
If you are passionate about delivering exceptional customer service and would like to be part of a high-performing team, we'd love to hear from you.
Apply today with your CV and a short cover letter outlining why you would be a great fit for the role to [email protected]
Pay: €40,000.00-€50,000.00 per year
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
Work Location: Hybrid remote in Limerick, County Limerick
