Centre Manager / PIC required for a busy Independent Living/Direct Provision Centre.
Our address is 2 The Rock Quarter, High Street, Ballinamore, Co. Leitrim, N41 A0T0.
Centre Manager has full responsibility for the overall running of the centre, managing all accommodation units and oversight of team. We are looking for an experienced Manager to oversee the daily operations of our centre as well as provide strategic direction.
The Centre Manager will also be responsible for overseeing the operations of our Centre in Castlerea, which will require site visits as and when required. The address of this Centre is Saint Patrick, Castlerea, Co. Roscommon, F45 N7N2.
Full-time 40 hour contract including ability to cover weekends if duty manager not available. Shifts vary between the hours of 8am - 8pm (Monday - Friday) and 9am - 5:30pm approx (Saturday and Sunday). Note 8.5 hour shift including lunch.
Hospitality/Social Care background would be advantageous but not essential, as full training will be provided.
The ideal candidate must adhere to policies and procedures to ensure service is delivered in accordance with agreed standards throughout the centre. The centre operates IPAS contracts with inspections from IPAS. The ideal candidate must ensure a professional, friendly and courteous service to all residents while supporting their needs working with external governments supports, volunteers and NGOs.
Key Responsibilities
Staff Supervision & Team Leadership:
- Supervise and support duty managers and security staff throughout the shift, ensuring that all team members are working effectively and efficiently.
- Manage daily activities, assign tasks, delegate responsibilities, and monitor team performance to meet operational goals.
- Provide coaching to the team, fostering a collaborative and motivated team environment.
- Ensure adhering to service standards and maintaining professionalism at all times.
Operational Oversight:
- Ensure the smooth running of daily operations, in all areas of service, from resident needs to facility upkeep including hands on housekeeping for arrivals, etc
- Monitor the efficiency and quality of services delivered during the shift, identifying and addressing any potential issues before they escalate.
- Troubleshoot any operational challenges or discrepancies, ensuring quick resolution while maintaining high service standards
Emergency Response & Problem Resolution:
- Act as the first line of response to emergencies, including incidents involving residents, facility concerns, or operational issues.
- Take immediate action to resolve issues, from medical emergencies to service disruptions, ensuring safety and continuity.
- Assess situations calmly, making informed decisions, and escalate more complex matters to senior management as needed.
Compliance & Policy Enforcement:
- Ensure that all activities and operations comply with company policies, health and safety regulations, and any legal requirements.
- Monitor staff adherence to organisational procedures, ensuring consistency and quality across all service areas.
- Perform regular checks on systems, equipment, and facilities to ensure they meet operational standards and safety regulations.
Record Keeping & Reporting:
- Maintain detailed and accurate records of operational activities, incidents, and communications, including any actions taken during the shift.
- Compile reports for shift handovers, ensuring the team, main office and regional support is fully briefed on ongoing issues, updates, and special instructions.
- Complete any required documentation in a timely manner, ensuring transparency and accountability in operations
Customer/Resident Support:
- Address any resident queries, complaints, or concerns in a professional, courteous, and timely manner.
- Ensure residents feel supported and valued during their stay, resolving issues promptly to ensure their satisfaction.
- Monitor resident needs, providing assistance as necessary, and ensuring any special requirements are met.
- Supporting creating, planning resident activities.
- Prepare packs and bedrooms for new arrivals.
- Support residents with their integration into centre life, participation in activities and general integration into the wider community.
Quality Assurance & Continuous Improvement:
- Regularly assess the quality of services and facilities, identifying areas for improvement and implementing solutions.
- Collaborate with management to develop strategies for continuous service improvement, driving operational efficiency and guest satisfaction.
- Collect feedback from staff and residents to identify potential service enhancements and ensure continuous alignment with organizational goals.
Shift Handover & Communication:
- Ensure smooth and effective communication during shift transitions, providing detailed updates to incoming staff regarding operational issues, resident needs, and any incidents.
- Facilitate handover meetings as necessary, making sure that no critical information is overlooked and that incoming staff are prepared for the next shift.
Resource Management:
- Monitor and manage the availability of resources, including staffing, equipment, and materials, ensuring operations run efficiently.
- Order supplies and manage inventory levels when necessary, coordinating with relevant departments to maintain service continuity.
Health, Safety, and Well-being:
- Ensure the safety and well-being of residents and staff, maintaining a clean, safe, and comfortable environment.
- Conduct regular safety checks, including fire and emergency drills, to ensure readiness in case of incidents.
- Promote a culture of health and safety, regularly reminding staff of protocols and ensuring adherence to best practices.
Qualifications and Experience:
- Previous experience in hospitality, housekeeping, reception work or social services is preferred.
- Flexible and adaptable, with a willingness to work shift patterns, including evenings, weekends, and holidays when required.
- Strong problem-solving abilities with excellent communication and interpersonal skills.
- Ability to remain calm and decisive in high-pressure situations.
- A proactive mindset and the ability to anticipate needs and take initiative.
- Strong interpersonal skills, able to manage staff relations, foster a positive working environment, and address resident concerns with empathy and professionalism.
- A customer-first attitude, with a genuine desire to ensure residents have a positive and comfortable experience.
- Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Understanding of health, safety, and regulatory compliance within the relevant sector (hospitality, social services, or facility management).
Ability to support satellite location is preferred. Transport costs and travel time provided for temp support or training at other locations.
Computer Skills: Need to have clear professional communication style for emails and phone use. Strong basic to intermediate word and excel skills required.
Garda Vetted: Must pass Garda Vetting before commencing new position.
Job Type: Full-time
Pay: €37,000.00 per year
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Ballinamore, County Leitrim: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have own transport and clean Irish driving licence?
Experience:
- Accommodation / Direct Provision: 2 years (preferred)
Work authorisation:
Work Location: In person
