Find Site agent Jobs in County Laois

Reservations Agent
The Heritage —Killenard, County Laois
- Full-time
- Hotel
- Communication skills
- Employee assistance program
Quick apply
5d
Reservations Team Lead
The Heritage —Killenard, County Laois
- Full-time
- Hotel
- Employee assistance program
Quick apply
5d

More jobs to discover

Find similar jobs that you might be interested in.

Reservations Team Lead
The Heritage —Killenard, County Laois
To ensure completion of all daily reservation tasks prior to department close. To maintain regular and effective communication within your team, and at all…
Quick apply
5d
Reservations Agent
The Heritage —Killenard, County Laois
To be fully familiar with the reservations standards as per the SOP ensuring these are met during every call. To have a full and comprehensive understanding of…
Quick apply
5d

I want to receive the latest job alerts for site agent in county laois

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

site agent jobs near county laois

Reservation Agent jobs in Dublin, County Dublin

Agent jobs in Dublin Airport, County Dublin

Estate Agent jobs in Cavan, County Cavan

Tourism Agent jobs in Limerick, County Limerick

Reservation Agent jobs in Enfield, County Meath

Engineering jobs in County Longford

Social Care Leader jobs in Dublin, County Dublin

Reservations Agent

The Heritage -
Killenard, County Laois

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Bike to work scheme
Employee assistance program

Qualifications

Communication skills

Full job description

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are have an exciting opportunity for an experienced Reservations Agent to join our existing team!

MAIN DUTIES

Ensure the highest possible standards of appearance, behavior and attitude towards internal & external guests.
To be the welcoming tone to set the standards of the Hotel.
To have a full and comprehensive understanding of the reservations department and Opera system.
Answer telephone calls promptly and in a polite and helpful manner,
Maximizing sales & revenue for all business within the Hotel.
Dealing with telephone and email enquiries.
To be familiar with all guest preferences as recorded in their guest history profile and ensure these requests and preferences are followed up by excellent communication skills.
Handle all guest correspondence in a courteous and efficient manner.
Take ownership of situations / guests complaints and handle and control the situation in an appropriate professional manner.
Ensure all guests are greeted in a friendly, accepting and professional manger and offered the highest customer care and satisfaction throughout their booking process..

To be fully familiar with the reservations standards as per the SOP ensuring these are met during every call.

To pass every new business lead to the Sales/Events team.

Ensure call backs are completed in a timely fashion.
Working as part of the 'Reservations team' with close liaison & co-operation in particular with departments such as Reception, Events, Sales & Marketing, Food & Beverage and all other areas that in-corporate sales & revenue for the hotel.
Identification and most particularly the follow-up of all reservation leads and enquiries into the hotel.
Must have a comprehensive knowledge of the local surrounding areas in terms of history, facilities & attractions.
To deal with guests requests in a timely manner.
To work in an organised and efficient manner at all times.
To answer all phone calls in a polite and timely manner and to assist all callers.
Ensure guest complaint is given the correct attention, documented and a response given as quickly as possible.
Send out contracts for all group bookings where required

ABOUT US

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us

Think about the guest
Be Respectful
Work as one
Be the Best
Own it and deliver it

Why Work for The Heritage, Part of FBD Hotels:

Discounted rates in other FBD properties
Health Club membership
Learning and development opportunities
Employee Assistance Programme
Meals provided on duty
Discounts on Home, Travel, Car Insurance with FBD Insurance
Bike to Work Scheme
Employee recognition initiatives
Great Place to Work Certified

If you believe that this is the next role for you, please send your CV for consideration. We look forward to hearing from you!

Quick apply

Refine Your Search

site agent jobs in county laois

Reservations Agent

Reservations Team Lead

More jobs to discover

I want to receive the latest job alerts for site agent in county laois

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected