Find Liaison Jobs in County Kildare

Call Center Supervisor
Sheehy Motor Group —County Kildare
- €34,000–€40,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Store discount
- Wellness program
Quick apply
6d
Assistant Quantity Surveyor
Ardmac —County Kildare
- Full-time
- Contracts
- Annual leave
Quick apply
Field Service - Early Career Engineers
Applied Materials —Leixlip, County Kildare
- €36,000–€49,500 a year
- Weekend availability
- Master's degree
- Bachelor's degree
- Hand tools
Installation Engineer
Applied Materials —Leixlip, County Kildare
- €36,000–€49,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Business Development Manager
Om Jai Maa Restaurant Ltd. —Naas, County Kildare
- €39,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Master's degree
Quick apply
9h
EHS Advisor
Mercury Engineering —Kildare, County Kildare
- No degree
- Computer skills
- Construction
Healthcare Assistant - Kildare Area
Irish Wheelchair Association —Kildare, County Kildare
- €16.19–€18.03 an hour
- Part-time
- Customer service
- English
- No degree
- Annual leave
- Employee assistance program
Quick apply
Safety Manager
MSR-FSR —Leixlip, County Kildare
- €60,000–€75,000 a year
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Senior BIM Modeller
Mercury Engineering —Leixlip, County Kildare
- System design
- No degree
Healthcare Assistant - North Kildare
Irish Wheelchair Association —Kildare, County Kildare
- €16.19–€18.03 an hour
- Part-time
- Customer service
- English
- No degree
- Annual leave
- Employee assistance program
Quick apply
Clinical Applications Specialist
Life Sciences Ireland and UK —Kildare, County Kildare
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
9d
Technical Director - (Mine Waste)
WSP —Naas, County Kildare
- Business development
- In-person
- Leadership
Site Manager
JJ Rhatigan Building Contractors —Kildare, County Kildare
- Full-time
- English
Quick apply
BIM Modeller
Mercury Engineering —Leixlip, County Kildare
- AutoCAD
- Microsoft Excel
- CAD
Site Manager
JJ Rhatigan & Company —Kildare, County Kildare
- Full-time
- English
Surveillance Nurse Manager III – Infection Prevention & Control
UPMC —Clane, County Kildare
- Microsoft Excel
- Data analysis skills
- Master's degree
- Annual leave
Bar Manager
McMahons —Celbridge, County Kildare
- €45,000–€55,000 a year
- Weekend availability
- Serving
- Hospitality
- Management
Quick apply
Project Engineer
Water Technologies —Celbridge, County Kildare
- €45,000–€50,000 a month
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Quick apply
Technical Director – Geochemistry
WSP —Naas, County Kildare
- Part-time
- Hybrid work
- Spanish
- Doctoral degree
- Engineering
- Work from home
- Gym membership
Principal Geotechnical Engineer - Naas
WSP —Naas, County Kildare
- Part-time
- Hybrid work
- Work from home
- Gym membership

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Call Center Supervisor

Sheehy Motor Group
County Kildare

Quick apply

Job details

Full-time
€34,000–€40,000 a year
6 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
Company events
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

Management
Supervising experience
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

Sheehy Motor Group is currently inviting applications for a dynamic Call Centre Supervisor to grow the company’s volume and revenue in line with agreed plans. As a Call Centre Supervisor, you will be responsible for overseeing and managing the day-to-day operations of the call centre team. You will lead a team of customer service representatives, ensuring they meet performance targets, provide excellent customer service, and adhere to established policies and procedures. The Call Centre Supervisor will play a key role in optimising productivity, fostering a positive work environment, and driving continuous improvement within the call centre. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication.

Key Responsibilities:

Team Leadership:

Lead and motivate a team of customer service representatives.
Conduct regular team meetings to communicate updates, address concerns, and provide training.
Foster a positive and collaborative team culture to enhance overall morale and performance.

Performance Management:

Set performance targets and key performance indicators (KPIs) for the team.
Monitor individual and team performance, providing constructive feedback and coaching as needed.
Implement strategies to improve efficiency and meet service level agreements (SLAs).

Training & Development:

Identify training needs and coordinate training sessions for new and existing team members.
Ensure that team members are equipped with the necessary knowledge and skills to excel in their roles.

Quality Assurance:

Monitor and evaluate customer interactions to ensure high-quality service delivery.
Implement and maintain quality assurance standards, providing feedback and coaching for improvement.

Process Improvement:

Collaborate with other departments to identify opportunities for process improvement.
Implement changes to streamline workflows and enhance overall efficiency.

Customer Service:

Address escalated customer concerns and provide resolution in a timely and professional manner.
Ensure that the team maintains a customer-centric approach in all interactions.

Reporting and Analysis:

Generate regular reports on team performance, highlighting key metrics and trends.
Analyse data to identify areas for improvement and develop action plans accordingly.

Compliance:

Ensure that the team adheres to company policies, procedures, and regulatory requirements.
Stay updated on industry best practices and implement necessary changes to maintain compliance.

Communication:

Effectively communicate with other departments and management to address issues and provide updates.
Act as a liaison between front-line staff and upper management.

Qualifications and Skills:

Bachelor's degree preferably.
A minimum of 3/4 years' aftersales experience within the Irish motor industry and/or proven supervisory experience in a call centre environment.
A minimum of 3-4 years in a supervisory or managerial role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to use data to drive decision-making.
Familiarity with call centre technologies and software.
Ability to work in a fast-paced and dynamic environment.
Problem-solving and decision-making capabilities.
Customer-focused mindset with a commitment to delivering high-quality service.

The Call Centre Supervisor will play a crucial role in ensuring the overall success of the call centre by leading and supporting a high-performing team dedicated to providing exceptional customer service.

Job Type: Full-time

Pay: €34,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
On-site parking
Sick pay
Store discount
Wellness program

Application question(s):

Do you have Aftersales Service experience within the Motor Industry?

Education:

Bachelor's (preferred)

Experience:

Supervisory : 3 years (required)

Licence/Certification:

Irish Drivers Licence (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in county kildare

Call Center Supervisor

Assistant Quantity Surveyor

Field Service - Early Career Engineers

Installation Engineer

Business Development Manager

EHS Advisor

Healthcare Assistant - Kildare Area

Safety Manager

Senior BIM Modeller

Healthcare Assistant - North Kildare

Clinical Applications Specialist

Technical Director - (Mine Waste)

Site Manager

BIM Modeller

Site Manager

Surveillance Nurse Manager III – Infection Prevention & Control

Bar Manager

Project Engineer

Technical Director – Geochemistry

Principal Geotechnical Engineer - Naas

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