Find Learning and development officer Jobs in County Kildare

Branch Supervisor - 12 month contract - Coill Dubh, Kildare
Croí Laighean Credit Union —County Kildare
- Full-time
- Communication skills
- Time management
- Employee assistance program
- Sick pay
Quick apply
13d
Surveillance Nurse Manager III – Infection Prevention & Control
UPMC —Clane, County Kildare
- Microsoft Excel
- Data analysis skills
- Master's degree
- Annual leave
Health & Safety Officer
Weltec —Leixlip, County Kildare
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
Quick apply

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Surveillance Nurse Manager III – Infection Prevention & Control
UPMC —Clane, County Kildare
Critically appraise and apply current evidence to improve surveillance methodologies and IPC interventions. Deputy for the ACNO IPC during her absence.

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Branch Supervisor - 12 month contract - Coill Dubh, Kildare

Croí Laighean Credit Union -
County Kildare

Quick apply

Job details

Full-time
13 days ago

Benefits

Additional leave
Bike to work scheme
Company pension
Employee assistance program
Sick pay

Qualifications

Communication skills
Time management

Full job description

Title: Branch Supervisor
Reporting to: Operations Lead
Term: 12 month fixed term
Location: Coill Dubh

Role Overview:

As a Branch Supervisor, your primary responsibility is to ensure that a first-class service is provided to all members of the Credit Union across all available channels (face-to-face, by Telephone, or online) by managing the front-line team across the Branch Network.

Key Duties and Responsibilities:

Proactively manage Member Service Officers' workload, rotas, targets, quality of work, and performance.
Manage the integration of our new banking platform and all associated tasks and projects.
Ensure cash management for the branches is managed in line with cash guidelines.
Support the frontline team by holding a cash position as and when required.
Manage Cash Rooms.
Ensure adherence to the Credit Union's training and development for all team members in conjunction with the Learning and Development Manager.
Effectively resolving member queries through first call resolution, minimising the requirement to refer calls to other departments.
Delivery of KPI’s as set out in Croi Laighean Credit Union's strategic plan.
Conducting regular reviews to ensure quality standards are being met.
First point of contact for any member grievances initiated through member services.
Ensure policies and procedures are fully implemented and adhered to.
Provide quality reporting on the performance of the team to the wider team.
Promote the Credit Union at every opportunity, taking part in branch and community events.
Improve member experience by ensuring high-quality services are provided to members with a focus on service quality, member satisfaction, and productivity.
Monitor and measure member service standards.
To undertake such other reasonable and lawful duties as may be directed from time to time by Management.

Ideal Candidate will Possess:

QFA/APA qualification preferred. CLCU will support the study where relevant.
Strong organisational and time management skills
Flexible and adaptable with a positive attitude to change
Excellent attention to detail, communication skills, both verbal and written, and numerical skills
Customer-focused, with a friendly and professional manner
Ability to perform under pressure and work on own initiative as well as part of a team.
Ability to multitask and prioritise work to comply with any prescribed service level agreement

Job Type: Full-time

Benefits:

Additional leave
Bike to work scheme
Company pension
Employee assistance program
Sick pay

Application question(s):

What are your salary expectations?
Do you hold a QFA qualification, or are you willing to pursue this in the future?

Experience:

customer facing: 1 year (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

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learning and development officer jobs in county kildare

Branch Supervisor - 12 month contract - Coill Dubh, Kildare

Surveillance Nurse Manager III – Infection Prevention & Control

Health & Safety Officer

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