Waterville, County Kerry, Ireland
Retail Manager
(Full Time)
The Retail Manager (“RM”) position at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative (“RM”). The role functions as an (“RM”) will oversee the strategic planning in running the daily operations of the Pro Shop. The (“RM”) will consistently provide superior retail experiences for the Club’s membership and guests. This position will work closely with and report directly to the Assistant Golf Professional, PGA Director of Golf and General Manager of Hogs Head Golf Club. The (“RM”) MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all Hogs Head Golf Club Hogs and Guests.
Facility Information
Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”
Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.
· Analyses, forecasts, management and orders golf merchandise.
· Develops and implements annual merchandise buying plan, for the Pro Shop and Online store.
· Produces satisfactory gross margin through control of initial markups, markdowns, shrinkage control, vendor returns and markdown allowances; develops strategies to be able to react appropriately to changes in sales trends.
· Schedules, purchases and prepares purchase orders in coordination with accounting team.
· Ensures open orders and invoice discrepancies are resolved.
· Maintains vendor relationships, research and schedules appointments as necessary.
· Reviews vendor lines: attends appointments as needed to assist in buying decisions with Director of Golf.
· Prepares and reviews month-end, year-end and inventory reports.
· Prepares and analyses reports as requested.
· Develops sales promotions and timing calendars, assortment plans and programs to achieve sales and profit goals.
· Develops seasonal newsletter (Hog Times) in coordination with other departments.
· Verifies, codes and approves invoices for payment.
· Regularly merchandises and restocks Pro Shop; arranges and displays new merchandise lines in Pro Shop and other areas as necessary.
· Assists operations in servicing guests and answering phones when needed.
· Composes, prepares and proofreads correspondence, Member emails and other documents as necessary.
· Manages and maintains annual inventory and operating budgets.
· Check in, adjust and populate the Tee Sheet system daily to facilitate a smooth transition from the Pro Shop to Outside Services for all Hogs and Guests.
· Responsible for achieving sales, mark-up, gross margin and turnover of inventory.
· Supervises team members duties related to sales, merchandising, purchasing, receiving and invoice reconciliation.
· Works directly with and trains Pro Shop team in proper merchandising and displaying.
· Demonstrates high level customer service, proper work methods and instructs safety procedures to ensure compliance of safety regulations.
· Implements, enforces and complies with company policies and procedures.
· Answers questions concerning policies, procedures and work methods for employees.
· Reports status and progress of merchandising to Director of Golf and/or General Manager as requested.
· Prepares and processes damage claims, order acknowledgments and Golf Shop fill in requests.
· Prepares and processes special order requests for Members and staff uniforms.
· Receives and tags merchandise; inputs orders and receiving information into accounting system.
· Coordinates and prepares for monthly and year-end physical inventories.
· Attends meetings, seminars, trade shows and other functions as required; traveling required.
COMMUNICATION:
· Reports to the Assistant Golf Professional and PGA Director of Golf.
· To train and communicate to the team the values and expectations of service delivery in all areas.
· Maintaining effective communication to ensure plans, challenges and successes are understood and individual performance is aligned to Company requirements.
· Respond to any complaints and find the appropriate solution.
· Recruit, supervise, train, evaluate, motivate and retain staff.
· Conduct employee probations.
· Regular reviews with all Pro Shop team.
· Prepare weekly rosters for staff including weekend team rosters and monitor and sign off on all staffs working hours including any overtime.
· Communicates official plans, policies, and procedures to staff in assigned area of responsibility.
· Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials and all members of the public.
· Attend weekly HOD and management meetings.
PEOPLE MANAGEMENT / TRAINING & DEVELOPMENT:
· Continuously develop job knowledge by attending all scheduled company training.
· Directly supervises and manages employees in the Pro Shop.
· Responsible for the overall direction, coordination, merchandise buying, sales plan and evaluation of the Pro Shop Retail operation.
· Action any training and development needs of the team.
· Coaches, Mentors and supports all departments.
· Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.
· Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.
· Utilise leadership skills and motivation to maximise employee productivity and satisfaction.
FINANCIAL:
· Develop annual budget for the Pro Shop.
· Prepare daily, weekly, monthly and year reports for the PGA Director of Golf.
· Comparing pricing with various suppliers.
· Completing of monthly stocktake with accounts team.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
· Should be proficient in managing Pro Shop merchandise, providing excellent customer service, and handling retail sales.
· 2 to 5 years related experience and/or training; or equivalent combination of education and experience.
· Graduation from an accredited college or university in an appropriate curriculum and background experience in business or marketing.
· Experience in Jonas Software
CRITICAL SKILLS:
- Excellent communication skills, verbal and written.
- Organizational and critical thinking skills.
· Have a positive attitude and excellent interpersonal skills.
- Able to work effectively with and present information to other department heads, staff and vendors.
- Effectively managing a team.
PHYSICAL DEMANDS:
- Must frequently lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
- Required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
- Schedule must be flexible to include weekends and holidays.
COMPENSATION AND BENEFITSThis is a full-time position. Work - Life balance is important at Hogs Head Golf Club.
· Remuneration DOE
· Staff accommodation can be provided
· Regular Activities and gatherings for all teams across HHGC
· Wellness at work events
· Refer a friend scheme
· Continual training and development
· Goal orientated career growth
· Staff uniforms
· Limited playing privileges
· Bike to work scheme
· End of year recognition party
· Social events and activities
· Meals while on duty
INSTRUCTIONS ON HOW TO APPLY:
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.
Your letter should be addressed to Mrs Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.
Please send via email to: [email protected]; No Phone calls please.
Expressions of interest should be conveyed no later than 5pm on July 12th 2026.
Benefits:
- Bike to work scheme
- Company events
- On-site parking
Work authorisation:
Work Location: In person
