Find Work from home Jobs in County Galway

Remote Support Engineer
Planet —Galway, County Galway
- Full-time
- Remote
- Hospitality
- Customer service
- Windows
18h
Red Bull Student Marketeer – University of Galway 2026/27
Richmond Marketing —Galway, County Galway
- Weekend availability
- Remote
- Sales
- English
- Project management
Quick apply
8d
Software Engineer, Data Infrastructure & Acquisition - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Computer Science
- Master's degree
1d
Finance Associate
G-P —Galway, County Galway
- €56,800–€71,000 a year
- Full-time
- Remote
- Microsoft Excel
- Finance
- Bachelor's degree
Quick apply
13d
Software Engineer, iOS Core Product - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Communication skills
12d
Fire Investigator - Ireland
Jensen Hughes —Galway, County Galway
- Remote
- Research
- Analysis skills
- Communication skills
Quick apply
Software Engineer, Platform - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Azure
- Doctoral degree
- AWS
12d
Solutions Architect (Insurance) - Fully Remote
CoverGo —Galway, County Galway
- Full-time
- Remote
- English
- AWS
- Analysis skills
Quick apply
General Ledger Accountant (6 month FTC)
AMCS Group —Galway, County Galway
- Remote
- Microsoft Excel
- AI
Quick apply
8h
Senior Fire Investigator - Ireland
Jensen Hughes —Galway, County Galway
- Remote
- Research
- Analysis skills
- Communication skills
Quick apply
Lead Contract Manager (Spanish & Italian speaker)
HubSpot —Galway, County Galway
- Remote
- Spanish
- English
- Mentoring
Quick apply
Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Windows
- C++
1d
Senior AI Product Manager
Datavant Ireland —Galway, County Galway
- Remote
- Analysis skills
- Product management
- AI
Quick apply
Senior Product Manager, Interoperability
Datavant Ireland —Galway, County Galway
- Remote
- Project management
- Product management
Quick apply
Sr. Director & Head of Architecture
G-P —Galway, County Galway
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Software Engineer II
G-P —Galway, County Galway
- €54,000–€77,000 a year
- Full-time
- Remote
- Engineering
- AWS
- AI
Quick apply
14d
Senior Software Engineer, Core Experiences - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Java
1d
Sr. Firmware Engineer
ORBCOMM —Galway, County Galway
- €65,000–€75,000 a year
- Full-time
- Remote
- Computer Science
- C++
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Associate Director Development Engineering (Civil)
AECOM —Galway, County Galway
- Full-time
- Remote
- Leadership
Cloud Security Engineer - WAF Specialist
Datavant Ireland —Galway, County Galway
- Remote
- Communication skills
- SDLC
Quick apply

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Remote Support Engineer

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
18 hours ago

Qualifications

Jira
Hospitality
Customer service
Windows
DHCP
DNS
Mac OS
Business
Communication skills
Active Directory
Intune
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted Yesterday

job requisition id

JR11875

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:

This role provides second-line remote support for Planet’s global workforce, taking escalations from the service desk and resolving more complex endpoint, application, identity, and connectivity issues. Day to day, you will troubleshoot to root cause, fulfil technical service requests, and feed fixes and knowledge back into the L1 team to lift first-contact resolution.

What you will do:

Second-line support — Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.

Request fulfilment — Deliver technical service requests including software deployment, device configuration, and access changes to SLA.

Endpoint troubleshooting — Investigate Windows and macOS issues, profile and policy problems, performance, and application faults to root cause.

Identity & access — Administer Entra ID / Active Directory accounts, groups, MFA, and shared mailboxes in line with security and JML policy.

Remote tooling — Use remote support and endpoint management tooling (Intune, JAMF, remote control) to resolve issues without a desk visit.

Escalation & collaboration — Escalate to L3 specialists and vendors with full diagnostics; own the ticket through to resolution.

Knowledge & enablement — Produce knowledge articles and coach L1 analysts to shift resolution left and reduce escalations.

Problem management — Identify recurring issues and raise problem records; drive permanent fixes with L3 teams.

Asset & documentation — Maintain accurate asset, configuration, and ticket records throughout the support lifecycle.

Success Measures

Escalations resolved remotely and to SLA with minimal desk-side handoff; a measurable uplift in first-contact resolution through knowledge and coaching back to L1.

Who you are:

Proven second-line / desktop support experience in a global or regulated environment.

Strong hands-on troubleshooting of Windows 10/11 and Microsoft 365; working knowledge of macOS.

Hands-on Entra ID / Active Directory administration (accounts, groups, MFA, Conditional Access basics).

Experience with endpoint management tooling - Intune and/or JAMF - for policy, apps, and remote actions.

Solid understanding of networking fundamentals - DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.

Confident with ITSM tooling (Jira Service Management) and ITIL incident, request, and problem management.

Clear written and verbal communication, with strong customer service skills.

Able to work to SLAs, prioritise competing incidents, and document clearly.

ITIL Foundation and/or Microsoft 365 certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

work from home jobs in county galway

Remote Support Engineer

Red Bull Student Marketeer – University of Galway 2026/27

Software Engineer, Data Infrastructure & Acquisition - Galway, Ireland

Finance Associate

Software Engineer, iOS Core Product - Galway, Ireland

Fire Investigator - Ireland

Software Engineer, Platform - Galway, Ireland

Solutions Architect (Insurance) - Fully Remote

General Ledger Accountant (6 month FTC)

Senior Fire Investigator - Ireland

Lead Contract Manager (Spanish & Italian speaker)

Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland

Senior AI Product Manager

Senior Product Manager, Interoperability

Sr. Director & Head of Architecture

Software Engineer II

Senior Software Engineer, Core Experiences - Galway, Ireland

Sr. Firmware Engineer

Associate Director Development Engineering (Civil)

Cloud Security Engineer - WAF Specialist

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