Find Customer service co ordinator Jobs in County Galway

Customer Service Co-ordinator
Smurfit Westrock —County Galway
- €31,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Service Co-Ordinator
Henley Forklift Group —Galway, County Galway
- Microsoft Word
- Microsoft Excel
- Customer service
10d
Quality Co-Ordinator
PEL Group —Galway, County Galway
- Full-time
- Communication skills
Quick apply
Sales & Events Co-Ordinator
The Ardilaun Hotel —Galway, County Galway
- Full-time
- Customer service
- Hotel
- No degree
- Free parking
- Employee assistance program
Quick apply
3d

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Service Co-Ordinator
Henley Forklift Group —Galway, County Galway
This is a hands-on role that requires a flexible and proactive approach, with the ability to support various departments across the organisation.
10d
Customer Service Co-ordinator
Smurfit Westrock —County Galway
Strong IT proficiency, including experience with order processing systems and Microsoft Office Suite. Flexible and adaptable, with a willingness to learn and…
€31,000 a year
Quick apply

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Customer Service Co-ordinator

Smurfit Westrock -
County Galway

Quick apply

Job details

Full-time
€31,000 a year

Benefits

Bike to work scheme
Annual leave

Qualifications

Sales
Customer service
Microsoft Office
B2B sales
IT
Manufacturing
Communication skills
Time management

Full job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

Overview/Background

Operating in a busy environment, the Customer Service Co-ordinator will report to the Commercial Manager and a key link between our customers and internal departments, ensuring smooth communication and efficient order management .

The Role

Upload and monitor sales orders on our ERP system (BVP) in a precise and timely manner.
Release Works Tickets to Production in line with Customer order requirements.
Liaise with external Sales Team and internal teams from Production, Quality, Finance and Warehouse Departments.
Deliver a consistently high level of customer service to both customers and Customer Solutions Managers.
Act as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
Support the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
Manage the full order process:

Receive and input orders via phone, email etc.

Ensure timely and accurate dispatch of orders in line with customer requirements.

Follow up to confirm delivery accuracy and resolve any discrepancies.

Manage customer pricing and invoice queries in a timely and accurate manner.
Manage stock levels for Kanban and VMI customers to ensure product availability

Key Competencies/Qualifications/Requirements

Experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment.
Excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams.
Strong IT proficiency, including experience with order processing systems and Microsoft Office Suite.
Proven ability to work independently and collaboratively within a team environment.
High level of attention to detail, with strong organisational and time management skills.
A solutions-oriented mindset, with the ability to think critically and resolve issues efficiently.
Demonstrated innovative thinking, with a proactive approach to improving processes and enhancing customer experience.
Flexible and adaptable, with a willingness to learn and grow—training will be provided.

Position is based in our Galway office.

Demonstrated innovative thinking, with a proactive approach to improving processes

What We Offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Quick apply

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