Find Workforce manager Jobs in County Dublin

Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
Scheduling Manager
AECOM —Dublin, County Dublin
- Full-time
- Analysis skills
1d
Operations Manager- Health Care
Aspire Homecare —Dublin, County Dublin
- €35,770.05–€80,944.38 a year
- Full-time
- Hybrid work
- No degree
- Higher certificate
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
3d
Assistant Project Manager
Arcadis —Dublin, County Dublin
- Project management
- No degree
1d
International Recruiter
Whatnot —Dublin, County Dublin
- €68,000–€100,000 a year
- Full-time
- Remote
- Work from home
Partner Enablement Manager
Okta —Dublin, County Dublin
- €85,000–€116,000 a year
- Sales
- Project management
- Annual leave
Recruitment Delivery Manager
Teleperformance —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Recruiting
- Leadership
- Communication skills
Quick apply
EAP Program Manager
Uniphar Durbin Ireland Limited —Rathcoole, County Dublin
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
Quick apply
14d
Learning & Performance Manager
Amgen —Dún Laoghaire, County Dublin
- €70,170.90–€94,937.10 a year
- Engineering
- Bachelor's degree
- Business
3d
Sustainability Manager
Eirgrid —Dublin, County Dublin
- Full-time
- Presentation skills
- No degree
- Leadership
Quick apply
22h
Logistic Coordinator
Univar Solutions Ireland —Dublin, County Dublin
- IT
- Communication skills
Early Careers Lead
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee discount
Quick apply
Benefit Operations Manager
Kota —Dublin, County Dublin
- Full-time
- Remote
- Communication skills
3d
Operations Manager
White Swan Data —Dublin, County Dublin
- €35,000–€50,000 a year
- Weekend availability
- Remote
- English
- Analysis skills
- No degree
Quick apply
HR Manager
Motherson —County Dublin
- Overtime
- English
- Human resources
- Leadership
Digital Operations & Processes Specialist
Abbey Group —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- Bachelor's degree
- Work from home
- Employee assistance program
Quick apply
5d
Field Excellence Manager
Novartis —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Manager, Risk Management
paypal —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Annual leave
Manager – Investor Services
SS&C Technologies —Dublin, County Dublin
- Full-time
- Hybrid work
- Leadership
Cost Manager | Head Office
Louis Fitzgerald Group —DUBLIN 20, County Dublin
- From €50,000 a year
- Full-time
Quick apply

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Contact Centre Manager

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€50,000–€55,000 a year

Qualifications

Telephony
Customer service
Leadership
Communication skills

Full job description

Your mission

Reports To Head of Operations
Location : On Site, Dundrum Dublin 14
Employment Type : Full-time, permanent

Role Overview
The Contact Centre Manager will lead the daily operation of the contact centre, ensuring excellent customer service, strong team performance, and delivery against agreed KPIs and service levels.

Key Responsibilities

Manage day-to-day contact centre operations across inbound and/or outbound activity.
Lead, coach, and develop team leaders and agents.
Monitor performance against KPIs including service levels, quality, productivity, sales/conversion, and customer satisfaction.
Manage staffing, scheduling, workload, and resource planning.
Manage escalated customer issues and support complaint resolution.
Drive continuous improvement in processes, service quality, and efficiency.
Ensure CRM, telephony, and reporting systems are used accurately.
Maintain compliance with company policies, data protection, and quality standards.
Prepare performance updates and reports for senior management and clients.
Support recruitment, onboarding, training, and performance management.

Your profile

Required Experience

Proven experience managing a contact centre or customer service operation.
Strong leadership and people management skills.
Experience of managing KPIs, service levels, and operational performance.
Confident using CRM, telephony, dialer, or workforce management systems.
Effective communication, reporting, and critical thinking skills.
Ability to work in a fast-paced, target-driven environment.

Key Competencies

Leadership and team development
Customer focus
Commercial awareness
Performance management
Problem solving
Communication and influencing
Planning and organisation
Resilience under pressure
Continuous improvement mindset
Accountability and ownership

This is an excellent opportunity for either an experienced manager ready to take the next step in their career, or an established Contact Centre Manager looking to help lead a busy, customer-focused operation. The successful candidate will develop high-performing teams, drive service excellence, improve operational performance, and play a key role in supporting the continued growth and success of the business.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

workforce manager jobs in county dublin

Contact Centre Manager

Scheduling Manager

Operations Manager- Health Care

Assistant Project Manager

International Recruiter

Partner Enablement Manager

Recruitment Delivery Manager

EAP Program Manager

Learning & Performance Manager

Sustainability Manager

Logistic Coordinator

Early Careers Lead

Benefit Operations Manager

Operations Manager

HR Manager

Digital Operations & Processes Specialist

Field Excellence Manager

Manager, Risk Management

Manager – Investor Services

Cost Manager | Head Office

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