Salary - €39,258
Hours of work - 39 hours per week
The Shelbourne, 27 St. Stephen's Green,
Dublin 2, Ireland, D02 K224
JOB SUMMARY
Reporting Structure:
Reporting to Banquets Operation Manager & DF&B
Experience
- Previous experience in a hotel or large food & beverage operation
Skills and Knowledge
- Excellent communication skills (verbal, listening, writing)
- Flexible approach to work
- Good time management and organisational skills
- Capable of meeting strict deadlines, and following set schedules
Education or Certification
- Diploma / Degree in Hospitality Management
Business Results
Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share.
- Operations: Assists in managing the daily operational duties of the Food and Beverage departments. Ensures compliance with Marriott Operating Standards to maintain brand integrity. Acts as a managerial presence in all food & beverage areas. Managing a high level of guest interaction presence during service periods.
- Guest Satisfaction: Strives to meet or exceed customer expectations. Lead F&B associates to deliver first class guest service at all times.
- Human Resources: Assists in maintaining the Marriott culture.
- Financial Management: Assists as needed in managing the Food and Beverage function operating budget and capital expenditure budget to achieve or exceed budget expectations. Communication of associate sales incentives and promotions.
Technical Expertise (Learning and Applying Personal Expertise)
The following are specific responsibilities and contributions critical to the successful performance of the position:
Operations/Property Management
Guest Satisfaction
- Acts as a key role model in delivering exceptional guest service
- Sets a positive example for guest relations.
- Obtains feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Human Resources
- Monitors associate behavior, performance and grooming,
- Maintains superior relations with associates and responds to queries accurately and timely
- Assists in interviewing, hiring and scheduling restaurant staff
Financial Management
- Assists in the financial management of food and beverage function. (Driving Sales, Maximizing Profit, Payroll Management)
- Ensures associate compliance with all financial policies and procedures (Beverage Controls, Cash Handling)
- Understands the impact of food and beverage operation on the overall hotel
- Executes revenue and checks control procedures properly on own shift
Other
The hotel business functions seven days a week, 24 hours a day. All associates must realise this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.
A Manager may be required to work additional hours to meet the business needs. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.
- NOTE: Signed copy to human resources office for retention in personnel file.
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
