About Kingspan Data Solutions
Kingspan Data Solutions originated in the traditional commercial office sector for raised access flooring and more recently, are supporting the accelerated growth in the data centre industry. As one of the leading raised access flooring manufacturer, supplier and installers across US, Europe, Middle East and Australia, we have been involved in the delivery of a wide range of flooring solutions for some of the most prestigious buildings worldwide. Our Tate brand of data centre products has enabled us to support the leading technology and communication brands who rely on our team who are smart working, agile and offer solutions like none other. We continue to develop innovative products for use in commercial buildings and data centres, supported by our leading engineering, technical and specification team. Our commitment to sustainability is a key focus area for our business and one we continue to evolve as we grow and expand in line with our Planet Passionate Strategy. It's an exciting time to join our business that is expanding at pace.
We are looking for a highly motivated and data driven Customer Insights Executive to co-ordinate our customer feedback and insights.
Key Responsibilities:
Customer Feedback Management
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Manage and coordinate the global Customer Feedback Programme, ensuring timely and accurate data submission from all regions.
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Work closely with local marketing and commercial teams to support internal and external communications around feedback surveys.
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Build and implement a scalable framework enabling regional teams to effectively adopt and execute the strategic Voice of Customer (VoC) programme, ensuring consistency while allowing for local market flexibility.
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Develop and manage region-specific touchpoint surveys in collaboration with local teams, identifying key moments for collecting feedback.
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Analyse survey results and present meaningful insights and recommendations to the business.
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Champion customer feedback across the organisation, keeping stakeholders informed of trends and supporting business improvement initiatives.
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Manage our Customer Promise initiative, working with regional teams to ensure consistent delivery and engagement.
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Use customer journey mapping and persona development to deepen understanding of customer needs and improve overall experience.
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Develop and continuously refine a real-time insights programme, enabling faster access to actionable data and supporting ongoing evolution and growth of the overall insights capability.
Market & Competitor Insights
Lead the onboarding and ongoing support of marketing and commercial teams in the effective use of new insight and analytics tools, ensuring adoption and confident daytoday usage.
Monitor and report on tool engagement, usage trends, and performance to evaluate impact and identify opportunities for optimisation.
Collaboration & Continuous Improvement
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Collaborate cross-functionally with regional teams to align customer feedback and insights reporting.
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Support the implementation of improvement initiatives based on customer feedback and market intelligence.
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Contribute to the development of best practices for feedback collection, insights reporting, and performance tracking.
Innovation & Tool Development
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Identify and evaluate new technologies and tools to enhance customer and market insights capabilities.
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Assess vendors for suitability, scalability, and integration potential across regions.
Qualifications/Your Background
3+ years of experience in a Customer Experience (CX), research, or insights role, with survey management experience
Hands-on experience with survey platforms such as Qualtrics or QuestionPro
Strong data analysis and reporting skills using tools like Excel, Tableau, or Power BI
Skilled at distilling complex data into clear, impactful narratives, with good powerpoint presentation experience
Familiar with key CX metrics (NPS, CSAT, CES) and customer journey mapping frameworks
Excellent communication and collaboration skills
Passionate about improving customer experience and driving insight-led decision-making
Comfortable managing multiple projects simultaneously
Detail-oriented with a proactive and curious mindset
