Location: SPARC Physiotherapy, Rathfarnham, Dublin
Hours: Tuesday-Friday | 2:00pm-6:00pm (16 hours per week)
Salary: €17.00-€18.50 per hour, depending on relevant experience
Job Type: Permanent | In-person only
Be the Face of SPARC
At SPARC, we believe that exceptional healthcare starts long before a patient meets their physiotherapist.
Every phone call, every greeting and every interaction shapes a patient's experience. That's why we're looking for an outstanding Patient Experience & Clinic Operations Coordinator to become the face of our clinic each afternoon.
This isn't a traditional reception role.
We're looking for someone who will take genuine ownership of the daily running of our clinic—someone who enjoys creating order, thrives in a busy environment, notices the small details and takes pride in delivering exceptional service.
If you're organised, proactive, professional and love working with people, we'd love to hear from you.
What You'll DoDeliver an Outstanding Patient Experience
You will be the first and last person our patients interact with each day.
Your role will include:
- Welcoming every patient with warmth, professionalism and confidence.
- Managing patient arrivals and departures efficiently.
- Answering telephone calls professionally and confidently.
- Responding to patient enquiries via phone and email.
- Booking, rescheduling and managing appointments.
- Processing payments accurately.
- Ensuring every patient leaves having had an excellent experience.
Reception & Administration
- Manage clinician diaries and appointment schedules.
- Maintain accurate patient records.
- Confirm appointments and reduce missed appointments.
- Assist with day-to-day clinic administration.
- Support the management team with administrative tasks.
- Keep reception systems organised and up to date.
Clinic Operations
You'll play a key role in ensuring the clinic operates smoothly every afternoon.
Responsibilities include:
- Preparing treatment rooms between patients.
- Ensuring rooms are clean, organised and fully stocked.
- Maintaining a welcoming and professional reception area.
- Keeping waiting areas, kitchen and staff areas tidy.
- Restocking consumables and clinic supplies.
- Monitoring stock levels and reporting shortages.
- Preparing resources and equipment for clinicians.
- Completing daily operational checklists.
- Identifying opportunities to improve efficiency.
- Taking ownership of maintaining exceptionally high standards throughout the clinic.
Supporting Our Clinical Team
- Help clinicians stay on schedule.
- Prepare treatment rooms throughout the day.
- Support clinic flow during busy periods.
- Ensure therapists have everything they need to deliver outstanding patient care.
- Work collaboratively with the wider SPARC team.
What We're Looking For
We're looking for someone who:
- Loves working with people.
- Is naturally organised.
- Takes pride in doing things properly.
- Notices the little details.
- Is calm under pressure.
- Can confidently manage multiple priorities.
- Takes initiative rather than waiting to be asked.
- Is dependable, reliable and punctual.
- Enjoys working as part of a close-knit team.
- Wants to contribute to a high-performing business.
Essential Requirements
- Excellent spoken and written English with the confidence to communicate professionally with patients, colleagues and healthcare professionals.
- Outstanding communication and interpersonal skills.
- Strong organisational ability.
- Excellent attention to detail.
- Confident using computers, email and appointment scheduling software.
- Professional presentation.
- Reliable, trustworthy and punctual.
- Available to work Tuesday-Friday, 2:00pm-6:00pm.
- Previous experience in a customer-facing role.
Desirable Experience
- Reception or administration experience.
- Experience within physiotherapy, healthcare, medical, dental or allied health.
- Experience in hospitality or another premium customer service environment.
- Familiarity with appointment booking systems.
Our Standards
At SPARC, we believe excellence comes from consistently doing the small things well.
Our team takes pride in:
- Being prepared before patients arrive.
- Creating a calm, welcoming environment.
- Taking ownership rather than waiting to be asked.
- Solving problems proactively.
- Supporting each other.
- Communicating professionally at all times.
- Looking for ways to improve every single day.
What Success Looks Like
At the end of every shift:
- Every patient has felt genuinely welcomed.
- The clinic has run smoothly and efficiently.
- Clinicians have been fully supported.
- Treatment rooms are clean, prepared and ready.
- Administrative tasks are completed accurately.
- Reception looks professional.
- Nothing has been left for someone else to do.
This Role Isn't For You If...
This role probably isn't the right fit if:
- You prefer waiting to be told what to do rather than taking initiative.
- You enjoy long periods of downtime at work.
- You don't enjoy interacting with people throughout the day.
- You struggle to juggle multiple tasks.
- You aren't naturally organised.
- You don't enjoy maintaining high standards.
- You're looking for a job where you simply answer phones and greet patients.
Why Join SPARC?
SPARC is one of Dublin's leading physiotherapy and performance clinics, with an ambitious vision for the future.
When you join us, you'll become part of a team that genuinely cares about delivering exceptional care and an outstanding patient experience.
You'll work in a modern clinical environment, be trusted to take ownership of your role and have the opportunity to grow with the business as we continue to expand.
We're not simply hiring someone to answer phones—we're looking for someone who wants to become an integral part of a team that's committed to delivering an exceptional healthcare experience every single day.
If that sounds like you, we'd love to hear from you.
Pay: €17.00-€18.00 per hour
Benefits:
Application question(s):
- Why does this role at SPARC appeal to you?
Work Location: In person
