Find front desk agent Jobs in county donegal

Guest Services Agent
Lough Eske Castle Hotel —Donegal, County Donegal
- Up to €14.15 an hour
- Part-time
- Hospitality
- Customer service
- No degree
- Employee discount
Quick apply

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Guest Services Agent

Lough Eske Castle Hotel
Donegal, County Donegal

Quick apply

Job details

Part-time | Full-time
Up to €14.15 an hour

Benefits

Food allowance
Company events
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Front desk
Hotel experience

Full job description

Job Description

Lough Eske Castle have the opportunity for a Guest Services Agent to join our Front Office team. The role will have the responsibility for the accurate, courteous and efficient check in/check out of hotel guests. Processes all payments according to established hotel requirements. Provides information to any guest or visitor inquiry. Responsible for inputting accurate reservations, answering all calls at the front desk and alerting hotel staff of VIP arrivals.

Responsibilities

Greeting guests upon arrival and making them feel welcome.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and answering telephone calls.
Delivering mail and messages.
Processing guest payments.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.

Requirements

· An education or training in the hospitality industry is preferred.

· Previous experience as a Front Office Receptionist.

· Knowledge of HotSoft booking system is preferred.

· Customer service experience in a hotel is essential.

Skills

Guest Assistance, Front Desk, Reception Management

Job Types: Full-time, Part-time

Pay: Up to €14.15 per hour

Benefits:

Company events
Employee discount
Food allowance
On-site parking

Experience:

Customer service: 1 year (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

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