Find customer success manager Jobs in county cork

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
8d
Customer Success Manager, EMEA
Keeper Security, Inc. —County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
Store Manager
Card Factory —Cork, County Cork
- €40,771.89 a year
- Leadership
- Communication skills
Key Account Manager
BidvestNoonan —Little Island, County Cork
- €42,000–€44,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
6d
Warranty Manager
Kearys —Mallow, County Cork
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
Manager, IT Operations
Fixify —Cork, County Cork
- Communication skills
Team Leader - Customer Service
Capita —Clonakilty, County Cork
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Bilingual Channel Account Manager, Arabic (MEA)
Keeper Security, Inc. —County Cork
- Bilingual
- Sales
- English
- Sick pay
Customer Adoption Manager
G-P —Cork, County Cork
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
14d
Lab Analyst
Alcon —Cork, County Cork
- Full-time
- Bachelor's degree
- Communication skills
6d
Parts Manager
Nyhan Motors —Bandon, County Cork
- Full-time
- Customer service
- No degree
- Leadership
Quick apply
Workday Product Manager
Carbery —Cork, County Cork
- Full-time
- Human resources
- Communication skills
Customer Success Manager, Bilingual (French) - EMEA
Keeper Security, Inc. —County Cork
- Salesforce
- English
- Bachelor's degree
- Sick pay
Senior Analog Design Manager (m/f/div)
Infineon Technologies AG —Cork, County Cork
- Full-time
- English
- Leadership
- Communication skills
Deputy Manager
Life Style Sports —Cork, County Cork
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
IT Portfolio Delivery Manager
Synergy Flavors —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
IT Portfolio Delivery Manager
Carbery —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Computer Science
- Finance
- Bachelor's degree
Business Development Manager - Ireland (Cork)
OrderYOYO —Cork, County Cork
- €32,000–€35,000 a year
- Full-time
- Sales
- Fuel card
Quick apply

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time
8 days ago

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

customer success manager jobs in county cork

Customer Success Manager

Customer Success Manager, EMEA

Store Manager

Key Account Manager

Account Manager - EMEA (Hybrid)

Warranty Manager

Manager, IT Operations

Team Leader - Customer Service

Bilingual Channel Account Manager, Arabic (MEA)

Customer Adoption Manager

Lab Analyst

Parts Manager

Workday Product Manager

Customer Success Manager, Bilingual (French) - EMEA

Senior Analog Design Manager (m/f/div)

Deputy Manager

IT Portfolio Delivery Manager

IT Portfolio Delivery Manager

Sr Program Manager, Global Finance Transformation (GFT)

Business Development Manager - Ireland (Cork)

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