Description
Risk Investigator
Location: Onsite (Cork HQ, Mahon)
Type: Permanent position
Salary: €35,000 gross p/a + monthly performance bonus
Shifts: 11.30-20.00 Mon-Fri subject to change (weekend shifts may be introduced in the future)
We're looking for a sharp-eyed Risk Investigator to protect our users and platform from financial crime. You'll review transactions, flag suspicious patterns, and work directly with customers to keep their accounts safe.
This role gives you the chance to solve complex problems, work with cutting-edge monitoring tools, and make a real difference in fighting fraud every day.
What we offer:
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Stable job: permanent employment contracts
Performance based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
Overview of tasks:
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Provide input as we implement new transaction monitoring rules and tune existing ones
Review fraud alerts in our transaction monitoring queue and take action as needed
Contact our users for information on their account usage and transactions
Work with our partners and internal team members to review and assess information received from users
Take action on user accounts as needed, including locking or closing accounts
Develop an understanding of expected activity for each type of user we work with
Document investigative findings and escalate unusual or potentially suspicious activity to our partners for SAR consideration
Develop an unfailing eye for potential fraud, money laundering, and high-risk activity on customer accounts
Conduct enhanced due diligence (EDD) reviews on some of our highest risk users
Investigate tools that would make your job easier
Write clear documentation on current processes and help train future teammates
Demonstrate experience in detecting fraud in banking, fintech, or other financial services through in-house developed transaction monitoring rules
Understand the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
Demonstrate risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred
Understand the business banking landscape and have familiarity with international activity and ownership
Exercise empathy and understanding when communicating with users
Communicate complicated concepts with efficiency and clarity, both in speech and writing
Manage relationships with external parties with confidence and kindness
Work with efficiency and focus
Understand how to keep an organized, clean inbox and passionate for innovation
Love problem solving and making teams, product, and processes more efficient
Create exceptional customer experiences
Have a strong product sense
Be curious about the US banking system, startups, and ecommerce companies
Join our team and apply now!
#LI-DNI
#IDJob
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
