Description
Team Lead - Fraud focus/Fintech
Location: onsite in Cork, Ireland (fully onsite role)
Hours of operation: Monday to Friday 11.30 - 20.00 (subject to change)
Compensation range: € 38,000 - €42,000 gross p/a + performance bonus
Start date: 27th July 2026
As Team Leader, you'll be at the heart of our growing Risk Operations team. You'll manage and mentor a talented group of Risk Operations specialists while developing systems and processes that deliver exceptional service. This is your opportunity to make a real impact: driving business results, building strong client relationships, and creating an environment where your team can thrive and grow.
We Offer:
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Stable job: permanent employment contract
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Opportunity to advance your career
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Great rewards for referring your friends
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Multilingual exposure: improve your spoken and written language skills
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Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
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Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
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Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
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Bike-to-work tax relief
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Pension scheme
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Maternity and paternity leave
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Access to GP care and an occupational health advisor
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Subsidized canteen
Here is where you will have impact:
Leadership & Team Development
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Actively manage, lead, and motivate a team of Risk Operations specialists
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Provide coaching, support, and mentorship to help team members excel
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Conduct regular 1-2-1 reviews and facilitate team meetings that encourage input and transparency
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Develop your team's skills and drive professional growth
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Foster a culture of innovation, openness, and problem-solving
Performance & Results
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Drive individual and team KPIs to meet and exceed targets
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Manage staffing needs in partnership with Workforce Management
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Maintain service level agreements and effectively manage business impacts
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Make data-informed decisions on training, team briefings, and absences
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Promote an atmosphere of continuous improvement and accountability
Client Partnership & Relationship Management
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Become the key point of contact for our fintech client—building strong, collaborative relationships
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Develop a deep understanding of the client's business, systems, and operational needs
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Liaise proactively with the client on a daily basis
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Escalate and resolve customer issues and problems effectively
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Ensure compliance with client security requirements, policies, and procedures
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Facilitate clear communication between your team and the client
Operations & Strategy
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Collaborate with Support to identify and deliver training and refresher programs
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Work closely with internal teams to implement and maintain departmental processes
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Identify and implement operational improvements that enhance service quality
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Manage escalations with ownership and accountability
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Ensure accurate information is cascaded throughout the team
We are looking for someone with:-
Proven track record of leading and motivating teams in a fast-paced environment (ideally in BPO, Compliance setting)
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Strong commercial and business acumen with customer/client focus
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Experience managing KPIs, service levels, and operational performance
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Demonstrated ability to develop systems, processes, and people
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Experience in client-facing leadership roles
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Strong knowledge of fintech, financial services, or regulated industries
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Understand the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
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Demonstrate risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedure
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
