Find Workplace technology lead solution Jobs in Cork, C

Customer Success Lead
Energywise Ireland —Cork, County Cork
- Full-time
- Management
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Global Workplace Services Assoc Analyst
PepsiCo —Cork, County Cork
- Analysis skills
- Communication skills
Technical Support Engineer
Broadcom —Cork, County Cork
- Weekend availability
- Computer Science
- Customer service
- English
Lead Cloud Systems Engineer | Cork
OpenText —Cork, County Cork
- Azure
- SQL
- Communication skills
9d
Manufacturing Engineer
Boston Scientific —Cork, County Cork
- Engineering
- Bachelor's degree
- Manufacturing
1d
Principal AI Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- DevOps
Principal Chemist
Boston Scientific —Cork, County Cork
- Bachelor's degree
- No degree
- Communication skills
Workday Product Manager
Synergy Flavors —Cork, County Cork
- Full-time
- Human resources
- Communication skills
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Computer Science
- Finance
- Bachelor's degree
Finance Manager, Global Finance Transformation
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Microsoft Excel
- ERP systems
- English
Senior Program Manager
Canto —Cork, County Cork
- Software development
- Agile
- Leadership
Maintenance Technician
Merck KGaA —Cork, County Cork
- Overtime
- Microsoft Excel
- No degree
- In-person
Operations Manager
Catalyx —Cork, County Cork
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Manufacturing Engineer II
Boston Scientific —Cork, County Cork
- Engineering
- Bachelor's degree
- Manufacturing
1d
Workday Product Manager
Carbery —Cork, County Cork
- Full-time
- Human resources
- Communication skills
Director of Cost Management – Datacentre Division
PM Group —Cork, County Cork
- Communication skills
Facilities Technician
JLL —Cork, County Cork
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Advisor - Cork
Tesla —Cork, County Cork
- Full-time
- English
- Organisational skills
- Communication skills
4d
Inside Sales Representative
Trellix —Cork, County Cork
- Sales
- English
- Business development
- Annual leave
Solutions Architect (Insurance) - Fully Remote
CoverGo —Cork, County Cork
- Full-time
- Remote
- English
- AWS
- Analysis skills
Quick apply

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Customer Success Lead

Energywise Ireland -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Annual leave
Company events
Employee discount
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Bachelor's degree
Leadership
Communication skills

Full job description

Energywise Ireland is a leading company in the renewable energy sector focused on sustainable solutions and innovative technologies. Our mission is to improve energy efficiency and reduce carbon footprints across various industries

The Customer Success Lead will be responsible for overseeing customer interactions across telephone and inbound channels, ensuring a structured, efficient and customer-centric approach to all communications. This role will focus on driving process improvements, managing call activity, handling escalations, and implementing more automated and coordinated systems to ensure a smooth customer journey from initial enquiry through to post-installation follow-up

Responsibilities:

Oversee incoming calls management, ensuring prompt, professional and consistent handling of customer enquiries
Coordinate outbound call activity (sales follow-ups, customer engagement and service updates)
Manage phone line resourcing to minimise delays and missed opportunities
Implement structured call handling processes, including scripts where appropriate
Manage and optimise lead allocation across sales and operations teams
Identify and address bottlenecks in the customer journey
Work closely with sales teams to drive responsiveness and engagement
Implement structured customer feedback processes, including post-service follow-ups. Proactively contact customers to gather insights and identify improvement areas
Support and optimise customer interactions through AI-driven voice agents, ensuring a seamless, accurate, and high-quality customer experience across all touchpoints.
Act as the primary point of contact for escalated queries and complaints, taking ownership of issues through to resolution, ensuring clear communication
Drive a more automated and coordinated approach to customer communications
Identify opportunities to streamline processes using CRM and call management systems
Manage and support voice agents / customer service team members
Support training and development to maintain high service standards
Promote a customer-first culture across the organisation

Key Requirements

Proven experience in customer service, customer success, ideally at a lead level
Familiarity with the renewable industry being an advantage
Experience designing and improving processes to enhance operational efficiency
Ability to handle escalated customer issues in a professional, solution-focused manner
Strong communication and interpersonal skills
Highly organised with the ability to manage multiple priorities
Experience with CRM systems (e.g. HubSpot) or customer service tools is advantageous
Familiarity with advanced customer service tools such as voice agents would be an advantage.
Customer-focused with a proactive approach to problem-solving
Strong leadership and team coordination skills
Process-driven with strong attention to detail
Resilient and composed under pressure

What we offer:

A competitive salary.
Participation in our pension scheme with Irish Life.
Health cover with Laya Healthcare.
20 days annual leave + 2 company days. Additional Leave for years of service.
Opportunities for professional development and career advancement.
The chance to be part of a company at the forefront of sustainable energy solutions.
A supportive and collaborative work environment.

If you are enthusiastic, possess the required skills, and are ready to contribute to our mission of sustainable energy solutions, please submit your resume and cover letter.

We are an inclusive employer committed to building a diverse and equitable workplace where everyone feels valued and empowered to contribute their best. We welcome applicants of all backgrounds, identities, and experiences, and are dedicated to fostering a culture of respect, collaboration, and belonging. If you are passionate about making a positive impact and thrive in a dynamic environment, join Energywise Ireland on the journey towards a greener and sustainable future!

Job Types: Full-time, Permanent

Benefits:

Company events
Employee discount
On-site parking

Education:

Bachelor's (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

workplace technology lead solution jobs in cork, c

Customer Success Lead

Global Workplace Services Assoc Analyst

Technical Support Engineer

Lead Cloud Systems Engineer | Cork

Manufacturing Engineer

Principal AI Engineer

Principal Chemist

Workday Product Manager

Sr Program Manager, Global Finance Transformation (GFT)

Finance Manager, Global Finance Transformation

Senior Program Manager

Maintenance Technician

Operations Manager

Manufacturing Engineer II

Workday Product Manager

Director of Cost Management – Datacentre Division

Facilities Technician

Sales Advisor - Cork

Inside Sales Representative

Solutions Architect (Insurance) - Fully Remote

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