Find Workforce management Jobs in Cork, C

Team Leader | Customer Support | Cork office
TELUS Digital —Cork, County Cork
- €36,400–€40,000 a year
- Microsoft Excel
- English
- AI
Quick apply
Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Early Careers Program Intern
Logitech —Cork, County Cork
- Full-time
- Hybrid work
- English
- Project management
- Business
- Work from home
1d
Workplace Solutions - Team Lead, Equity Plan Management
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Excel
- Finance
- No degree
Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Employee Relations Specialist
McKesson —Cork, County Cork
- €69,000–€115,000 a year
- Bachelor's degree
- Conflict management
- Business
GRC Analyst
M/A Com Technolgy Solutions —Cork, County Cork
- €78,000–€125,000 a year
- Call to connect
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
Senior Payroll Coordinator
Itron —Cork, County Cork
- €60,000–€65,000 a year
- Overtime
- Microsoft Excel
- Finance
- Accounting
Lead Employee Relations Specialist
McKesson —Cork, County Cork
- €86,300–€143,800 a year
- Bachelor's degree
- Conflict management
- Business
Cloud Marketplace Operations Executive (18 month contract)
Trend Micro —Cork, County Cork
- Full-time
- Azure
- Sales
- AWS
Food & Beverage Assistant Banqueting - Part Time Evenings
Castlemartyr Resort —Cork, County Cork
- Part-time
- Customer service
- Hotel
- Food service experience
Quick apply
Senior Lead Scheduler - Connection Projects Southern Region
Eirgrid —Cork, County Cork
- Microsoft Excel
- Engineering
- Microsoft Office
Quick apply
9d
Mobile Security Supervisor
OCS Group —Cork, County Cork
- €17.41 an hour
- Weekend availability
- Remote
- Leadership
- Annual leave
- Employee assistance program
Quick apply
23h
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Data analysis skills
- English
- Finance
Senior Wealth Executive - Cork
Goodbody —Cork, County Cork
- Hybrid work
- Sales
- Business development
- Analysis skills
ISR -Inside Sales Representative
Snap Ireland —Cork, County Cork
- €30,000–€35,000 a year
- Full-time
- Sales
- Marketing
Quick apply
Financial Planning & Analysis Specialist
Itron —Cork, County Cork
- €60,000–€70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Workplace Solutions - VP Global Solutions ROW
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
11d
Senior Business Partner — Operations Central Functions , Employee Experience & Relations
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- English
- Project management
- Bachelor's degree
4d
Training Co-Ordinator ( 12 month FTC)
AbbVie —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office

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Team Leader | Customer Support | Cork office

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€36,400–€40,000 a year

Benefits

On-site gym
Private medical insurance

Qualifications

Microsoft Excel
English
AI
Leadership

Full job description

Description

Team Leader - Customer Support

HOOP: 2:00 p.m. to 1:00 a.m. across Mon-Sun, subject to change

Location: onsite in Cork, Ireland

Salary range: €36,400 - €40,000 gross per annum + up to 10% performance bonus

Start date: September 2026

We're launching an exciting new team in our Cork office, and looking for experienced Team Leaders to join the new account. This team's scope is to support customers of a privacy-focused tech company —working at the forefront of creating a safer, more private internet (via chats, email, SMS and phone).

As Team Leader, you will be at the heart of our newly launched account and will actively support the on-going day to day activities of your team by providing assistance, training, technical support, guidance and advice. You will be responsible for managing a team of Customer Support Specialists who provide personal and efficient solutions for customer experiences in the privacy-focused area. This is your opportunity to make a real impact: driving business results, building strong client relationships, and creating an environment where your team can thrive and grow.

What we offer:

Stable job: permanent employment contract
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen

Here is where you will have impact:

Leadership & Team Development

Actively manage, lead, and motivate a team of Customer Support specialists
Provide coaching, support, and mentorship to help team members excel
Conduct regular 1-2-1 reviews and facilitate team meetings that encourage input and transparency
Develop your team's skills and drive professional growth
Foster a culture of innovation, openness, and problem-solving

Performance & Results

Drive individual and team KPIs to meet and exceed targets
Manage staffing needs in partnership with Workforce Management
Maintain service level agreements and effectively manage business impacts
Make data-informed decisions on training, team briefings, and absences
Promote an atmosphere of continuous improvement and accountability

Client Partnership & Relationship Management

Become one of the key points of contact for our client—building strong, collaborative relationships
Develop a deep understanding of the client's business, systems, and operational needs
Escalate and resolve customer issues and problems effectively
Ensure compliance with client security requirements, policies, and procedures
Facilitate clear communication between your team and the client as required

Operations & Strategy

Collaborate with Support to identify and deliver training and refresher programs
Work closely with internal teams to implement and maintain departmental processes
Identify and implement operational improvements that enhance service quality
Manage escalations with ownership and accountability
Ensure accurate information is cascaded throughout the team

We are looking for someone with:

Strong proficiency (C1/C2) in the English Language
Proven track record of leading and motivating teams in a fast-paced environment (ideally in BPO sector or start up environment)
Strong commercial and business acumen with customer/client focus, experience in client-facing leadership roles
Experience managing KPIs, service levels, and operational performance
Demonstrated ability to develop systems, processes, and people

WHY JOIN US?

Join a fast-growing privacy-focused operation where your leadership and passion for coaching will directly impact team development, client success, and business growth. At TELUS Digital, we invest in our leaders—offering opportunities for continuous learning, career development, and meaningful impact. You'll work with a collaborative team, support innovation, and play a key role in shaping our operational excellence.

Ready to lead? Apply now.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Quick apply

Refine Your Search

workforce management jobs in cork, c

Team Leader | Customer Support | Cork office

Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services

Early Careers Program Intern

Workplace Solutions - Team Lead, Equity Plan Management

Manager, Program Management, Audits and Insights

Employee Relations Specialist

GRC Analyst

Senior Payroll Coordinator

Lead Employee Relations Specialist

Cloud Marketplace Operations Executive (18 month contract)

Food & Beverage Assistant Banqueting - Part Time Evenings

Senior Lead Scheduler - Connection Projects Southern Region

Mobile Security Supervisor

Sr Program Manager, Global Finance Transformation (GFT)

Senior Wealth Executive - Cork

ISR -Inside Sales Representative

Financial Planning & Analysis Specialist

Workplace Solutions - VP Global Solutions ROW

Senior Business Partner — Operations Central Functions , Employee Experience & Relations

Training Co-Ordinator ( 12 month FTC)

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