Find Technical services technician Jobs in Cork, C

ICT Support Technician
Marymount University Hospital & Hospice —Cork, County Cork
- €36,109–€55,463 a year
- Full-time
- Azure
- Software troubleshooting
- Maintenance
2d
Field Service Technician
Ashgrove Renewables —Cork, County Cork
- €38,000–€60,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Site Technician
Cooling Towers Ireland —Cork, County Cork
- €20 an hour
- Overtime
- HVAC
- Communication skills
- Sick pay
Quick apply
7d
Junior Electrical Engineer / CAD Technician
Automated Systems & Controls —Cork, County Cork
- Full-time
- AutoCAD
- CAD
- Electrical Engineering
Quick apply
Lab Support Technician ( 12 month FTC)
AbbVie —Cork, County Cork
- Full-time
- Microsoft Excel
- Time management
1d
Refrigeration Engineer/Technician
RVR Energy Technology Ltd —Cork, County Cork
- Up to €75,000 a year
- Overtime
- No degree
- Higher certificate
- Communication skills
Quick apply
Heat Pump Service Tech
GreenLight Solutions —Cork, County Cork
- €40,000–€49,000 a year
- Full-time
- Plumbing
- Communication skills
Quick apply
Electrical Maintenance Technician
Freefoam Building Products —Cork, County Cork
- €52,000–€54,000 a year
- Full-time
- English
- No degree
- Manufacturing
- Employee assistance program
- Gym membership
Quick apply
3d
Vehicle Technician
Mallow Road Motors —Cork, County Cork
- €37,440–€48,880 a year
- Full-time
- English
- No degree
- Higher certificate
- Employee assistance program
Quick apply
Packaging Technician (TEMPORARY)
BioMarin —Cork, County Cork
- Full-time
- No degree
- Communication skills
Facilities Technician
JLL —Cork, County Cork
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
General Operative for Industrial door company
GEA Industrial —Midleton, County Cork
- €16–€17 an hour
- Full-time
- Construction
- Sick pay
Quick apply
7d
Manufacturing Engineer
Boston Scientific —Cork, County Cork
- Engineering
- Bachelor's degree
- Manufacturing
18h
Workshop Controller
Kearys —Cork, County Cork
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Service Advisor
Kearys —Little Island, County Cork
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
Facilities Technician
KSB-Jones Lang LaSalle Services Ir —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Quality Inspector
Moog Inc. —Carrigaline, County Cork
- Full-time
- Organisational skills
- Manufacturing
- Communication skills
Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Manufacturing Engineer II
Boston Scientific —Cork, County Cork
- Engineering
- Bachelor's degree
- Manufacturing
18h
Commissioning Maintenance Technician
Hanley Calibration —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Employee assistance program
Quick apply
3d

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ICT Support Technician

Marymount University Hospital & Hospice -
Cork, County Cork

Apply Now

Job details

Permanent | Full-time
€36,109–€55,463 a year
2 days ago

Qualifications

Telephony
ECDL
Azure
Software troubleshooting
Maintenance
VoIP
IT
Communication skills
CompTIA A+

Full job description

The ICT Support Technician is the first point of contact for all technology issues. It has a critical role in the strategic development as Information Communication Technology underpins all aspects of services provided.

Operating at the front line of the ICT Service Desk, the post-holder provides timely, professional and empathetic support to clinical and non-clinical staff, ensuring that technology reliably underpins the delivery of patient care.

This is an outstanding opportunity for an ambitious professional with minimum 1-2 years of experience to build a career in ICT support within a value driven healthcare environment. The successful candidate will gain hands on experience with a broad range of industry-standard hardware, software, networking and audio-visual technologies, working alongside our highly skilled ICT team. The role combines reactive break/fix support with proactive maintenance, knowledge sharing and involvement in ICT projects, offering a clear pathway towards Level 2 support and specialist technical careers.

1. ICT Service Desk & End user support

Act as the first point of contact for ICT 1st level support incidents and service requests, received via the helpdesk ticketing system, email, telephone, desk side and remote support channels.

Log, categorise, prioritise and accurately document all tickets, ensuring service-level agreements (SLAs) and response targets are consistently met.

Resolve level 1 incidents at point of contact where possible, and escalate unresolved or complex issues promptly to Level 2/3 support, specialist teams or third-party vendors.

Provide clear, jargon-free communication and a strong customer-service experience to both internal and external users.

Participate in ICT Department on-call rota

2. Technical Support & Troubleshooting

Diagnose and troubleshoot hardware, software, operating-system and connectivity issues across physical and virtual client devices including desktops, laptops, mobile devices, printers and MFPs.

Perform break/fix activities, hardware and software deployments, device imaging, data migration and basic network troubleshooting.

Install, configure and maintain operating systems, standard application software, peripherals and endpoint security tooling to provide a stable, secure working environment.

Assist users with account access, password resets, permissions and onboarding/offboarding requests in line with identity and access-management procedures.

3. Proactive Maintenance & Continuous Improvement

Identify recurring patterns or trends that may indicate wider infrastructure or systemic problems and escalate to the relevant ICT personnel.

Contribute to the development and maintenance of Service Desk processes, procedures and knowledgebase articles.

Produce and maintain up to date user guides, FAQs and end user training materials to promote self service and digital confidence among staff.

4. Specialist & Project Support

Support the latest audio-visual technologies across a busy education centre, conference rooms and meeting spaces.

Support and deploy PABX and wired/wireless VOIP telephony devices, IPTV and other IP based entertainment devices.

Gain exposure to current virtualisation technologies and supporting systems.

Participate in ICT projects, rollouts and upgrades as they arise from time to time.

5. Documentation, Compliance & Quality Assurance

Ensure all documentation pertaining to the hospital's ICT Support Service is in place and updated as required

Ensure familiarity with and compliance with the hospital's quality, risk and audit policies

Develop ICT-related audit practice and policies as per annual audit schedule

Maintain standards of excellence in developing, implementing and supporting ICT solutions, policies and protocols

6. Education, Training & Professional Development

Participate in the induction and training of newly appointed staff

Monitor and keep up to date with developments in ICT practices and technologies

Take responsibility for seeking out opportunities for professional development

Eligibility Criteria Qualifications and/ or experience

The candidate must, on the latest date for receiving completed application forms for the office:

A minimum of 1-2 years' experience in a similar IT/ICT role.

Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability, for the proper discharge of the office.

Excellent oral and written communication skills, including the ability to communicate effectively and diplomatically with a range of stakeholders

Post Desirable Requirements

It would be advantageous of the candidate can demonstrate experience or qualifications in one or more of the following areas:

Familiarity/willingness to learn about VOIP/PABX telephony and other AV IP technologies.

Cloud & virtualisation awareness of virtualisation concepts and cloud services (e.g. Microsoft 365, Azure) is advantageous.

Familiarity with media streaming or television distribution technologies, including DVB standards or IPTV platforms would be an advantage

Experience developing and supporting ICT solutions within healthcare education, clinical training, or patient care delivery environments

Hold a Level 8 (or higher) Quality & Qualifications Ireland (QQI) major academic qualification in Information Communication Technology or associated field, or relevant/equivalent experience.

Relevant industry certifications such as:

CompTIA A+ foundational hardware/software support certification.

CompTIA Network+ core networking

CompTIA Security+ core security functions

Azure Fundamentals (AZ-900) or Microsoft 365 (MS-900) cloud grounding.

ECDL or equivalent IT proficiency certification, or any other recognised IT technical certification.

Apply Now

Refine Your Search

technical services technician jobs in cork, c

ICT Support Technician

Field Service Technician

Site Technician

Junior Electrical Engineer / CAD Technician

Lab Support Technician ( 12 month FTC)

Refrigeration Engineer/Technician

Heat Pump Service Tech

Electrical Maintenance Technician

Vehicle Technician

Packaging Technician (TEMPORARY)

Facilities Technician

General Operative for Industrial door company

Manufacturing Engineer

Workshop Controller

Service Advisor

Facilities Technician

Quality Inspector

Level 2 Engineer

Manufacturing Engineer II

Commissioning Maintenance Technician

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