Find Technical sales engineer Jobs in Cork, C

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Staff Robotic System Applications Engineer
Analog Devices —Cork, County Cork
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Global Operational Technology Engineer
PepsiCo —Cork, County Cork
- Computer Science
- SQL
- Bachelor's degree
Systems Support Engineer, EMEA (Weekend Shift)
Keeper Security —Cork, County Cork
- Weekend availability
- Hybrid work
- Windows
- Bachelor's degree
- No degree
- Sick pay
Field Service Engineer - Chromatography - Ireland
Thermo Fisher Scientific —Cork, County Cork
- Nights as needed
- English
- In-person
- Negotiation
Engineering Administrator
Healthcare 21 —Blarney, County Cork
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick apply
7d
Mixed Signal Electronic Design Engineer IC – Principal
M/A Com Technolgy Solutions —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
Inside Sales Representative
Trellix —Cork, County Cork
- Sales
- English
- Business development
- Annual leave
Field Service Engineer - Leinster (Ireland) (f/m/d)
Avantor —Cork, County Cork
- Full-time
- Engineering
- Microsoft Office
- No degree
- Fuel card
8d
Sprinkler Design Engineer
Johnson Controls —Cork, County Cork
- Overtime
- AutoCAD
- Microsoft Office
- Communication skills
- Annual leave
- Sick pay
Mixed Signal Electronic Design Engineer IC – Senior
M/A Com Technolgy Solutions —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
Business Development Representative
Quest Software —Cork, County Cork
- Full-time
- English
- No degree
- AI
- Annual leave
23h

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

technical sales engineer jobs in cork, c

IT Support Engineer - Helpdesk

Staff Robotic System Applications Engineer

Global Operational Technology Engineer

Systems Support Engineer, EMEA (Weekend Shift)

Field Service Engineer - Chromatography - Ireland

Engineering Administrator

Mixed Signal Electronic Design Engineer IC – Principal

Inside Sales Representative

Field Service Engineer - Leinster (Ireland) (f/m/d)

Sprinkler Design Engineer

Mixed Signal Electronic Design Engineer IC – Senior

Business Development Representative

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