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Reservations Agent

The Kingsley -
Cork, County Cork

Quick apply

Job details

Part-time

Benefits

Wellness program
Bike to work scheme
On-site gym
Food allowance
Company events
Employee assistance program
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Communication skills
Hotel experience

Full job description

Do you have a passion for delivering fantastic service and consistently high standards?

Are you looking for new career opportunities? Consider becoming a part of our diverse and experienced team, who take pride in creating a four-star experience for our guests.

The Kingsley are now recruiting for a Reservations Agent to join our experienced reservations department. We are looking for a passionate, driven and organised candidate to join our team.

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms, dealing with queries and cross selling of our other properties.

Tasks, Duties and Responsibilities

Greet all guest enquiries in a warm, efficient friendly manner;
Generate reservations information accurately, forwarding booking confirmation;
Maximise hotel revenue by upselling various hotel facilities while dealing with all reservation enquiries;
Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms;
Organise, prioritise, sort and direct incoming mail responding to all enquiries promptly;
Ensure all relevant special occasions, VIP information is noted on booking and communicated out to all departments;
Identify and record special billing instructions; approve credit;
Carry out pre-arrival courtesy calls to confirm forthcoming guest reservations;
Achieve maximum occupancy and average rate by utilising yield management.
Entering group rooming list ensuring blocks, party names lists and arrangements are updated correctly.
To encourage guest feedback and regularly monitor email reviews passing the relevant information to various departments.
Ensuring all Revinate upselling requests have been actioned.

Successful candidate must meet the following criteria:

Previous experience in a similar hotel environment
Ability to prioritize in a fast-paced environment
Flexibility in day to day job demands
Excellent organisation and communication skills
Work well within a team environment and also be able to use own initiative
Experience essential

In return we will offer:

Friendly working environment
Employee succession planning
Continuous training and development

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
Food allowance
Gym membership
On-site gym
On-site parking
Sick pay
Wellness program

Quick apply

Refine Your Search

site agent jobs in cork, c

Reservations Agent

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