Find Sales lead, smb performance solutions dach Jobs in Cork, C

Customer Success Lead
Energywise Ireland —Cork, County Cork
- Full-time
- Management
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Trainee Financial Advisor/Qualified Financial Advisor
Actual Insurances —Cork, County Cork
- Up to €71,777.70 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leaving certificate
- No degree
- Life insurance
Quick apply
17h
Sales Director & Sector Lead – Life Sciences, BA Ireland & UK
DPS Group —Cork, County Cork
- Master's degree
- Bachelor's degree
- Leadership
Customer Success, Commercial Growth & Optimisation Lead
PTSB —Cork, County Cork
- Sales
- Customer service
5d
Software Inside Sales Representative UK & Ireland
Quest Software —Cork, County Cork
- From €85,400 a year
- Full-time
- CRM software
- Computer Science
- Sales
- Annual leave
Lead Solutions Architect, DACH
HubSpot —Cork, County Cork
- €83,600–€121,238 a year
- Remote
- AI
- Leadership
- Communication skills
Quick apply
14h
Sales Team Leader
Butternut Box —Cork, County Cork
- €50,000–€80,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
Team Leader
BWG Foods —Cork, County Cork
- Full-time
- Communication skills
- Negotiation
Quick apply
5d
Sales Development Rep/ Solar Consultant
Solar Path —Cork, County Cork
- From €65,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Fuel card
Quick apply
Account Manager (Cork Region)
Distilled —Cork, County Cork
- Full-time
- Hybrid work
- Sales
- Negotiation
- Life insurance
Quick apply
Enterprise Tech Support Lead
One Identity —Cork, County Cork
- Weekend availability
- Azure
- Salesforce
- DevOps
Inside Sales Director, EMEA
WatchGuard Technologies, Inc. —Cork, County Cork
- Full-time
- Communication skills
Quick apply
Retention Sales Manager, Dutch speaking
Trend Micro —Cork, County Cork
- Full-time
- Sales
- English
- Presentation skills
Sales Manager - Home Renewables
Definitive —Cork, County Cork
- €55,000–€80,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
Sales Academy Class
Oxford Global Resources, LLC —Cork, County Cork
- Part-time
- Free parking
Area Sales Representative
ECI JCB. —Carrigtwohill, County Cork
- Full-time
- Construction
- In-person
- Communication skills
Quick apply
Business Development Manager
ghd hair —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Business Development Manager
Briggs Equipment —Cork, County Cork
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Sales Lead Generator
Spitting Pig BBQ —Ballincollig, County Cork
- €14.75 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
Business Analyst II
Crane Worldwide Logistics Ireland Ltd —Cork, County Cork
- SQL
- Analysis skills
- Project management

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Customer Success Lead

Energywise Ireland -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Annual leave
Company events
Employee discount
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Bachelor's degree
Leadership
Communication skills

Full job description

Energywise Ireland is a leading company in the renewable energy sector focused on sustainable solutions and innovative technologies. Our mission is to improve energy efficiency and reduce carbon footprints across various industries

The Customer Success Lead will be responsible for overseeing customer interactions across telephone and inbound channels, ensuring a structured, efficient and customer-centric approach to all communications. This role will focus on driving process improvements, managing call activity, handling escalations, and implementing more automated and coordinated systems to ensure a smooth customer journey from initial enquiry through to post-installation follow-up

Responsibilities:

Oversee incoming calls management, ensuring prompt, professional and consistent handling of customer enquiries
Coordinate outbound call activity (sales follow-ups, customer engagement and service updates)
Manage phone line resourcing to minimise delays and missed opportunities
Implement structured call handling processes, including scripts where appropriate
Manage and optimise lead allocation across sales and operations teams
Identify and address bottlenecks in the customer journey
Work closely with sales teams to drive responsiveness and engagement
Implement structured customer feedback processes, including post-service follow-ups. Proactively contact customers to gather insights and identify improvement areas
Support and optimise customer interactions through AI-driven voice agents, ensuring a seamless, accurate, and high-quality customer experience across all touchpoints.
Act as the primary point of contact for escalated queries and complaints, taking ownership of issues through to resolution, ensuring clear communication
Drive a more automated and coordinated approach to customer communications
Identify opportunities to streamline processes using CRM and call management systems
Manage and support voice agents / customer service team members
Support training and development to maintain high service standards
Promote a customer-first culture across the organisation

Key Requirements

Proven experience in customer service, customer success, ideally at a lead level
Familiarity with the renewable industry being an advantage
Experience designing and improving processes to enhance operational efficiency
Ability to handle escalated customer issues in a professional, solution-focused manner
Strong communication and interpersonal skills
Highly organised with the ability to manage multiple priorities
Experience with CRM systems (e.g. HubSpot) or customer service tools is advantageous
Familiarity with advanced customer service tools such as voice agents would be an advantage.
Customer-focused with a proactive approach to problem-solving
Strong leadership and team coordination skills
Process-driven with strong attention to detail
Resilient and composed under pressure

What we offer:

A competitive salary.
Participation in our pension scheme with Irish Life.
Health cover with Laya Healthcare.
20 days annual leave + 2 company days. Additional Leave for years of service.
Opportunities for professional development and career advancement.
The chance to be part of a company at the forefront of sustainable energy solutions.
A supportive and collaborative work environment.

If you are enthusiastic, possess the required skills, and are ready to contribute to our mission of sustainable energy solutions, please submit your resume and cover letter.

We are an inclusive employer committed to building a diverse and equitable workplace where everyone feels valued and empowered to contribute their best. We welcome applicants of all backgrounds, identities, and experiences, and are dedicated to fostering a culture of respect, collaboration, and belonging. If you are passionate about making a positive impact and thrive in a dynamic environment, join Energywise Ireland on the journey towards a greener and sustainable future!

Job Types: Full-time, Permanent

Benefits:

Company events
Employee discount
On-site parking

Education:

Bachelor's (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

sales lead, smb performance solutions dach jobs in cork, c

Customer Success Lead

Trainee Financial Advisor/Qualified Financial Advisor

Sales Director & Sector Lead – Life Sciences, BA Ireland & UK

Customer Success, Commercial Growth & Optimisation Lead

Software Inside Sales Representative UK & Ireland

Lead Solutions Architect, DACH

Sales Team Leader

Team Leader

Sales Development Rep/ Solar Consultant

Account Manager (Cork Region)

Enterprise Tech Support Lead

Inside Sales Director, EMEA

Retention Sales Manager, Dutch speaking

Sales Manager - Home Renewables

Sales Academy Class

Area Sales Representative

Business Development Manager

Business Development Manager

Sales Lead Generator

Business Analyst II

I want to receive the latest job alerts for sales lead, smb performance solutions dach in cork, c

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