Main Duties and Responsibilities:
- Serving customers in the shop and answering the phones as quickly as possible.
- Building strong working relationships with customers in order to understand their requirements.
- Maximizing opportunities to upsell with each customer interaction.
- Maintaining accuracy when receiving payment, all payments need to match screen value.
- Where a discount / rounding-down is required and appropriate, the Manager will approve this in the system prior to payment being processed.
- Procedures to be followed at all times regarding credit notes, no money to be refunded without a credit note completed in advance.
- Completing ‘Specials’ orders for customers, contacting the suppliers, agreeing carriage, cost prices and delivery, and completing the sale on the ERP system.
- Liaising with Transport and Security Coordinator prior to agreeing delivery schedule with customers.
- Maintaining a well merchandised Store/Shop area, inform Supervisor or Manager in their absence when stock levels are getting low.
- Ensuring all small deliveries delivered into the shop are stock receipted by security prior to being unpacked and put away.
- Taking a turn to put away all the Central delivery, and assisting colleagues during their turn.
- Assisting with cycle counting, strictly following the cycle counting procedures and participating in company stock takes.
- Liaising with the Warehouse and Yard staff to help fulfil incoming orders.
- Dealing with other requests to support the busy operation as and when required.
- Following Company policies and procedures from an operational and health and safety perspective.
General Duties and Responsibilities:
- To act courteously and communicate effectively with customers, suppliers, personnel of James McMahon Ltd and other personnel encountered within your role
- To foster and develop good customer and public relations at all times and to portray a professional image of the company
- To report for work in a timely manner and to conduct work as scheduled to company and customer satisfaction
- To work within the instructions and procedures of the Company’s systems as directed by your Manager or other management as appropriate.
- To respond to requests quickly and produce the required work as quickly as possible
- To conduct all duties in a constructive and productive manner aligned to the interests of the company and management
- To act diligently and professionally in the interests of the Company
- To demonstrate a willingness to promote the positive development of the business to all stakeholders of the business including customers but also extending to staff, contractors, visitors etc.
